Air New Zealand Travel Insurance

Air New Zealand is an airline based in Auckland. It provide a range of travel insurance products that are underwritten by Cover-More Insurance.

While Canstar does not provide ratings or comparisons for Air New Zealand travel insurance policies, we have provided some general product information below.

What types of travel insurance does Air New Zealand offer?

At the time of writing, Air New Zealand offers the following standalone travel insurance policies:

  • International Basic Plan: An essentials policy that covers a single overseas trip and is available for travellers 64 years old and under.
  • Inbound Plan: Travel insurance plan available for non-residents of Australia who are travelling directly to and from Australia. Travellers must be 69 years old and under.
  • International Comprehensive: Premium travel insurance policy that is available for Australian residents for single trips or for multiple trips within a year.
  • Domestic Comprehensive and Cancellation Only: Travel Insurance for domestic travel and is available to Australian residents for single trips only.

Air New Zealand also offers bundled travel insurance policies that are available when purchasing travel insurance with flights:

  • New Zealand and South Pacific Travel Insurance: Provides single trip family cover for travel to New Zealand or the South Pacific Islands.
  • Worldwide Travel Insurance: Provides family travel insurance for overseas trips. This policy includes benefits such as flight cancellation and changes, medical expenses and more.

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What does Air New Zealand domestic travel insurance cover?

Air New Zealand’s domestic travel insurance policies are only available for travel within Australia. 

Domestic Comprehensive plans cover you for events such as cancellation or amendment fees, loss of luggage and personal effects and an allowance for delayed luggage, among other things. A domestic single trip plan can also cover up to $50,000 in medical expenses and $1,000 in dental expenses due to sudden or acute pain for travel on a cruise ship that is within Australian territorial waters.

A Domestic Cancellation Plan covers amendment and cancellation costs and additional expenses only.

Please note that exclusions may apply and domestic travel insurance generally covers fewer risks than international travel insurance. There are also a number of general exclusions such as incidents that occur outside of the insured period and claims that arise due to irresponsible behaviour.

For more details about what is and isn’t covered, check out the Product Disclosure Statement (PDS) on Air New Zealand’s website.

What does Air New Zealand international travel insurance cover?

Air New Zealand’s travel insurance policies, for both single and multi-trip options, offer cover for medical and dental expenses, amendment and cancellation costs, lost, damaged or destroyed luggage and personal effects, travel documents and credit cards, rental car insurance excess, loss of income, personal liability and legal expenses, among other things.

Optional cover inclusions for international travel policies include snow skiing, snowboarding and snowmobiling cover, ski lift passes, ski run closure and replacement ski equipment hire.

Please note that exclusions may apply depending on the plan you choose. There are also general exclusions that are not covered by any of the international policies such as incidents that occur outside of the insured period and claims that arise due to irresponsible behaviour. For more details about what is and isn’t covered, check out the PDS on Air New Zealand’s website.

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Air New Zealand Travel Insurance FAQs

At the time of writing, Air New Zealand single and multi-trip international plans provide unlimited cover for overseas medical and dental expenses. This cover includes emergency repatriation and evacuation. These policies also provide cover up to $1,000 for expenses due to sudden or acute dental pain while overseas.

Keep in mind that various conditions and exclusions may apply depending on the circumstances of the claim and factors such as pre-existing medical conditions.

For more information, read the relevant Air New Zealand travel insuracne PDS.

For a single trip international plan, Air New Zealand says it will currently cover up to $12,000 per person for lost, stolen or damaged luggage or personal effects. An international multi-trip or comprehensive plan may cover up to $15,000 per person. All international policies provide up to $1,000 for luggage delays.

A domestic plan provides cover up to $4,000 for lost, stolen, or damaged luggage and up to $1,000 for luggage delays.

According to Air New Zealand, amendment and cancellation costs are covered for both international and domestic travel. All Air New Zealand insurance policies for international travel cover unlimited amendment and cancellation expenses. Domestic policies provide cover up to $10,000. 

For domestic cancellation only policies, you have the option of $1,000 or $2,000 cover.

Read the Air New Zealand PDS for more details.

Before you purchase a travel insurance policy, first consider comparing your options with Canstar. Please note that Canstar does not currently compare Air New Zealand travel insurance. 

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If you choose to take out a policy with Air New Zealand, you can do this through Air New Zealand’s website. 

Claims can be made online via the Air New Zealand website and can be submitted while you are travelling and may remain incomplete for up to 28 days. Air New Zealand advises that you will need your policy number to start making a claim.

A claim form is also available to be downloaded from the Air New Zealand website and can be sent by mail, with the supporting documents, to Air New Zealand claims in Sydney.

CoverMore insurance also provides 24-hour emergency hotlines so you can receive assistance while travelling.

Air New Zealand is an airline that operates a global network providing passenger and cargo services to approximately 17 million passengers a year. Air New Zealand says it operates over an average of 3,400 flights to domestic and international destinations each week.

Written by: Eliza Parry-Okeden | Last updated: November 25, 2019