Greater Bank Travel Insurance

Greater Bank is a provider of travel insurance, home insurance, home loans, financial planning, credit cards, savings accounts and online banking.

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The table below displays a snapshot of Greater Bank’s policies on Canstar’s database, sorted by Star Rating (highest to lowest). Please note the products and Star Ratings displayed are based on a couple travelling to the USA aged under 70.


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What types of travel insurance does Greater Bank Travel Insurance offer?

Greater Bank Travel Insurance offers both domestic and international travel insurance, with specialised policies for annual travellers, seniors, cruisers and skiers. It has two main international policies – Essentials and Comprehensive – both of which offer a range of benefits.

If you’re unsure as to which kind of travel insurance is most appropriate for you, or would like to better understand the differences between the different types of cover, check out our comprehensive guide on travel insurance.

What does Greater Bank’s domestic and international travel insurance cover?

The Greater Bank International Comprehensive Plan will cover you for:

  • Medical cover: Greater Bank offers unlimited medical and hospital cover, as well as up to $1,000 on overseas dental. You must provide a medical practitioner’s report confirming you’re unfit to travel.
  • Loss/theft of personal items: Greater Bank also covers the loss or theft of personal items, including trip delays or damage. It will pay up to $10,000 for various different items.
  • Travel delays/cancellation: Greater Bank offers unlimited cancellation cover and lost deposits. It also offers up to $2,000 in additional travel and accommodation due to strikes, natural disasters, riots or other severe weather conditions that may delay your trip.
  • Rental car excess: If, as a result of an unexpected event, the rental vehicle you have hired is stolen or damaged during your journey, Greater Bank will reimburse you for any non-refundable excess payable to the rental vehicle company of up to $3,000.
  • 24/7 assistance: Greater Bank’s emergency worldwide assistance team is available 24 hours a day via phone
  • Lost or stolen documents: Greater Bank will cover the cost involved in replacing important documents that have been lost or stolen.

Please note that exclusions may apply. For example, your medical cover may not pay claims for medical or dental treatment received in Australia, and it will only cover losses related pregnancy up to and including the twentieth week. Another example of an exclusion is not being covered for any delays caused by a natural disaster occurring before the start date of your insurance.

For more details about what is and isn’t covered, check out the Product Disclosure Statement on Greater Bank’s website.

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Greater Bank FAQs

Yes, Greater Bank’s comprehensive policy has unlimited cover for overseas medical and hospital expenses under the following circumstances:

  • You need medical assistance for an unexpected illness
  • You’re seriously injured in an accident
  • You need to be evacuated for an unexpected injury

As always, various conditions and exclusions will apply. It’s highly unlikely that you will be covered if the injury you suffer is classified as a ‘pre-existing condition’, for example.

For more information on whether you’re covered or not, read Greater Bank Travel Insurance’s Product Disclosure Statement.

Yes, Greater Bank will cover you up to a certain amount for replacing or reimbursing luggage and personal effects that are lost, stolen or damaged while travelling.

Under Greater Bank’s comprehensive policy, up to $10,000 worth of your belongings will be covered. Greater Bank will also cover:

  • The cost of essential medication if its lost or destroyed
  • Up to $750 per item for essential items
  • Up to $3,000 per item for laptops, tablets, cameras, etc.

Again, there are exclusions that come with Greater Bank Travel Insurance’s policies. For personal items and jewellery, you must specify them before applying, and all items must be approved by Greater Bank; otherwise they will not be covered. Ensure you check the PDS to find out more about what items and luggage are and aren’t covered.

If you’re not sure what to do when your luggage goes missing, check out our guide on travel mishaps and how to avoid them.

Yes, Greater Bank Travel Insurance will cover up to a certain amount for lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances outside the traveller’s control on a policy.

Depending on the policy you decide to take out, you can receive cover if your journey was cancelled or delayed, with additional travel and accommodation due to strikes, natural disasters, riots or other severe weather conditions.

Read the Product Disclosure Statement for more information on the various exclusions that may apply.

You can purchase a Greater Bank travel insurance policy by first comparing your options with Canstar and then generating a quote online. All you need to list is your personal details (age, length of trip, address, etc.), your pre-existing conditions and your choice of cover.

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You can lodge a claim with Greater Bank by logging onto its quick and easy claims portal.  Make sure you have the following documents ready:

  • Policy number
  • Personal details
  • Supporting documentation (flight details, itinerary, receipts, etc.)
  • Bank account details

From there, it should take between 15 and 30 minutes to submit your claim. For more information about the claims process, or to speak to a qualified customer service representative, call 1300 721 253.

Check out our guide on how to make claiming for travel insurance easier.

Greater Bank started in 1924, with the forming of the Newcastle and Hunter River Public Service Star-Bowkett Building Co-operative Society Limited, an organisation dedicated to helping its members achieve home ownership.

It became the Greater Newcastle Co-operative Permanent Building and Investment Society in 1945. Now known as Greater Bank, it serves more than 240,000 customers across NSW and SEQ, and employs over 700 staff.

A 2011 merger between Greater Bank and ABS Building Society was quickly followed by the creation of the Greater Charitable Foundation, which supports charities aimed at helping families and communities. The Foundation has so far donated nearly $5 million to charity, and Greater Bank staff members regularly volunteer to help out with the Foundation’s efforts.

2016 saw the bank rebrand from its former name, the Greater Building Society, to Greater Bank.

Source: Greater Bank

Here’s some travel insurance policies for a couple under the age of 70 travelling to Thailand, with links direct to the provider’s websites.

Compare Travel Insurance For Thailand

Written by: Regina Collins | Last updated: