STA Travel Insurance

STA Travel is a specialist provider of travel insurance.
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Compare STA Travel insurance

The table below displays a snapshot of STA Travel’s travel insurance policies on Canstar’s database, sorted by Star Rating (highest to lowest). Please note the products and Star Ratings displayed are based on a couple travelling to the USA aged under 70.

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What types of travel insurance does STA Travel offer?

STA Travel offers both domestic and international travel insurance. If you’re unsure as to which kind of travel insurance is most appropriate for you, or would like to better understand the differences between the different types of cover, check out our comprehensive guide on travel insurance.

What does STA Travel domestic travel insurance cover?

STA Travel’s domestic travel insurance policy will cover you for lost or stolen luggage, cancellation fees, lost deposits, rental vehicle excess, emergency accommodation and legal liability.

For more details about what is and isn’t covered, check out the Product Disclosure Statement on the STA Travel website.

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What does STA Travel international travel insurance cover?

STA Travel’s International Comprehensive policy will cover you for:

  • Medical cover: STA Travel offers unlimited medical, dental and hospital cover. You must provide a medical practitioner’s report confirming you’re unfit to travel.
  • Loss/theft of personal items: STA Travel also covers the loss or theft of personal items, including trip delays or damage. It will pay up to $15,000.
  • Travel delays/cancellation: STA Travel Comprehensive offers unlimited cancellation cover and lost deposits. It also offers up to $2,000 in additional travel and accommodation due to strikes, natural disasters, riots or other severe weather conditions that may delay your trip.
  • Rental car excess: If, as a result of an unexpected event, the rental vehicle you have hired is stolen or damaged during your journey, STA Travel Comprehensive will reimburse you for any non-refundable excess payable to the rental vehicle.
  • 24/7 assistance: STA Travel’s emergency worldwide assistance team is available 24 hours a day via phone.
  • Lost or stolen documents: STA Travel will cover the cost involved in replacing important documents that have been lost or stolen.

Please note that exclusions may apply. For example, your medical cover may not pay claims for medical or dental treatment received in Australia, while it will only cover losses related pregnancy up to and including the twentieth week. Another example of an exclusion is not being covered for any delays caused by a natural disaster occurring before the start date of your insurance.

For more details about what is and isn’t covered, check out the Product Disclosure Statement on the STA Travel website.

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STA Travel FAQs

Yes, the STA Travel International Travel Insurance policy has unlimited cover for overseas medical, dental and hospital expenses, under the following circumstances:

  • You need medical assistance for an unexpected illness
  • You’re seriously injured in an accident
  • You need to be evacuated for an unexpected injury

As always, various conditions and exclusions will apply. It’s highly unlikely that you will be covered if the injury you suffer is classified as a ‘pre-existing condition’, for example.

For more information, read the STA Travel Product Disclosure Statement (PDS).

Yes, STA Travel will cover you up to a certain amount for replacing or reimbursing luggage and personal effects that are lost, stolen or damaged while travelling.

Under the STA Travel international policy, up to $15,000 worth of your belongings will be covered. STA Travel will also cover the cost of essential medication if lost or destroyed and has sub-limits for items such as laptops, tablets and cameras.

Again, there are exclusions that come with STA Travel policies. For personal items and jewellery, you must specify them before applying, and all items must be approved by STA Travel; otherwise they will not be covered. Ensure you check the PDS to find out more about what items and luggage are and aren’t covered.

If you’re not sure what to do when your luggage goes missing, check out our guide on travel mishaps and how to avoid them.

Yes, STA Travel Premium travel insurance will provide unlimited cover on lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances outside the traveller’s control on a policy. Read the Product Disclosure Statement for more information.

You can purchase an STA Travel policy by first comparing your options with Canstar and then generating a quote online.  The generator should ask questions such as travel dates, the age of the travellers and the destination, as well as optional extras including snow sport and sub-limits on valuables.

It should take around 10 minutes.

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There are two main ways you can lodge a travel insurance claim with STA Travel, including:

  1. Lodging a claim form Just follow the prompts and add additional documentation.
  2. You can also lodge a claim over the phone by calling STA Travel’s experienced customer service representatives on 1800 901 078.

Make sure you have the following documents (and details) ready:

  • Policy number
  • Personal details
  • Supporting documentation (flight details, itinerary, receipts, etc.)
  • Bank account details

Check out our guide on how to make claiming for travel insurance easier.

Established in 1979, STA Travel has been operating in Australia for almost 40 years. Started by two jetlagged students who were inspired by their latest trip and wanted to bring affordable flights and worldly adventures to Australians, STA Travel was born.

It now helps over two million travellers a year start their adventure. By offering travel insurance, it also ensures peace of mind so you can focus on your holiday.

Written by: Regina Collins | Last updated: