About Canstar account

Join the Canstar community of 500,000+ money savvy Aussies

 

We’re all about empowering you to make informed money decisions. Whether you’re navigating the complexities of personal finances, such as loans, insurance and wealth, or managing household expenses like energy, phone, and appliances, we’re your trusted ally.

 

As a Canstar member, you’ll have exclusive access to tools, insights, and deals to help you save and improve your financial wellbeing.

 

Sign up today Download the App

 

Already have an account? Login now

Reasons to join

Sign up for a free Canstar account to access the exclusive benefits

 

Enjoy member perks

As a Canstar customer you get access to a wide range of member benefits;

  • Member-only promotions
  • Timely tips and offers to help you manage your financial wellbeing
  • News and guides to improve your product knowledge and financial literacy skills
Canstar Account - member exclusive perks

 

Money tools and guides to help you save

Gain access to a range of tools to help you make purchase decisions with confidence:

  • Unlimited credit score checks
  • Handy tools to help you save money
  • Product comparisons on finances and household bills
Canstar account - exclusive tools

 

Budget with all your banks in one app

With a Canstar membership, you can get a complete overview of your finances on the app. We’ve teamed up with Frollo to let you safely connect your accounts to unlock real-time insights and savings tips so you can track your spend and set savings goals.

More about the Canstar app

Canstar App - Real-time financial summary

Don’t just take our word for it,
see what our customers have to say…


Leonie. K

5-star rating icons

Have been relying on Canstar for years initially to research bank loan rates and this helped me talk confidently either to new lenders or to negotiate better rates with existing lenders.

Eliza. Y

5-star rating icons

Great tool for budgeting, able to import nearly all banks data securely.

Cathy. W

5-star rating icons

Love this tool – super easy to use, and great to get an instant snapshot of your credit rating.

See more reviews

Your Canstar membership answered

Frequently Asked Questions

How do I sign up / log in? view icon

Simply download the Canstar App from the Google Play or App store. 

Option 1: You can click ‘Register with Email’ when you open the app, then enter your email address and create a password. 

Option 2:  If you are a Google user, you can click ‘Continue with Google’ and sign up using your Google account.

Option 3: If you are an Apple user, you can click ‘Continue with Apple’ and sign up using your Apple account.

As the Canstar Mobile App and Canstar Web Accounts are synced, the details you use to sign up for the Canstar Mobile App are also the details you use to log in to other Canstar tools on the website like the Free Credit Score.

 

I already have a Canstar Mobile App account and NOT a Canstar Website Account. How do I log in to the updated app?

Visit the Google Play or Apple Store to update the app (which will download the new version) and log in with the same details you have always used. These details can also be used as your Canstar Web Account login details.

 

I already have a Canstar Mobile App account AS WELL AS a Canstar Website Account. How do I log in to the updated app?

Visit the Google Play or Apple Store to update the app (which will download the new version). Your Canstar Web Account login details have now become your Canstar Mobile App login details. 

With our recent app update, we have streamlined the login process for our customers. You will now seamlessly access both your Canstar Web Account and your Canstar Mobile App by using your Web Account details. You will no longer be able to use the password you previously used to log in to the Canstar App.

If you wish to change your password, you can do so by clicking ‘forgot password’ in either the Canstar App login page or the login page for canstar.com.au and following the prompts.

 

I already have a Canstar Website Account and NOT a Canstar Mobile App account. How do I log in to the app? 

If you already have a Canstar Web Account, you will use these same details to log in to the Canstar Mobile App.

How do I know my account is secure? view icon

Canstar partners with Frollo (to provide the personal finance manager within the Canstar App) to securely connect your bank details with Yodlee (Frollo’s data aggregator partner) so we can retrieve your financial transaction information and present this information back to you in much greater detail than in your banking app. 

It’s important to note: 

  • No bank information is stored on your phone or computer
  • We cannot make any changes to your financial accounts
  • We cannot approve payments of fund transfers
  • We have already processed hundreds of millions of dollars of transaction data securely
  • Security checks are constantly carried out

We take your security seriously, and to find out more see Frollo’s security policy.

I need a formal credit check done, how do I do this? view icon

Canstar’s credit tool is a soft credit check and not a full credit report. A full credit report can be done through credit bureau providers such as Equifax, which can be found here.

Why is my credit score different with Canstar than another company? view icon

Your credit score may be different with another company if they use a different credit bureau provider.

Canstar uses Equifax but if a company uses a different provider they will likely use a different scoring system. This means they will take different factors into account when computing the score so it will never be the exact same.

Another possibility is if there was a missed payment or application being submitted between the time of checking the two scores.

I think my credit score is wrong / not what I expected. What do I do? view icon

If your credit score leads you to suspect there is an error or suspicious activity with your credit, we suggest reaching out to Canstar’s credit bureau provider Equifax here for assistance.