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Showing results forNSW & ACT for 30 - 39
Star rating
Agreed or market
Price guide
Budget Direct
Star Rating
$$$
Generally lower
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before the earlier of 24 months old or 40000 kms

Read the PDS & check suitability.

QBE
Star Rating
$$$
Average
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before the earlier of 36 months old or 60000 kms

Read the PDS & check suitability.

NRMA Insurance
Star Rating
$$$
Average
  • Pay monthly at no extra cost
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before 24 months old

Read the PDS & check suitability.

Coles Insurance
Star Rating
$$$
Generally lower
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before the earlier of 24 months old or 40000 kms

Read the PDS & check suitability.

NRMA Insurance
Star Rating
$$$
Generally higher
  • Pay monthly at no extra cost
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before 36 months old

Read the PDS & check suitability.

Qantas
Star Rating
$$$
Generally lower
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before the earlier of 24 months old or 40000 kms

Read the PDS & check suitability.

ANZ
Customer Award
Star Rating
$$$
Generally higher
  • Pay monthly at no extra cost
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before 36 months old

Read the PDS & check suitability.

Bendigo Bank
Not Rated
$$$
Generally higher
  • Pay monthly at no extra cost
  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before 36 months old

Read the PDS & check suitability.

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Choice of repairer car insurance tips from our expert

Choice versus convenience 

Having a say in who gets to fix your car could be valuable if you have a close relationship with an existing repairer. However, you may have to be more hands-on with getting your vehicle repaired. If you value the convenience of having your insurer handle all the paperwork, your insurer can refer you to a mechanic in their network. 

Gap fees may apply

If your chosen repairer charges more than what your insurer views as a fair cost, you may have to pay a gap (or the difference). It’s important to ask for quotes and send them to your insurer to assess if they are ‘reasonable’ — you don’t want to get caught off guard by sudden bill shock. 

Check your mechanic’s guarantee

Insurer-preferred networks typically offer a lifetime repair guarantee. If you choose your preferred repairer, you're relying on their guarantee. In either case, it’s important to clarify with each repairer before starting any repairs. 

Guide to choice of repairer car insurance

What is ‘choice of repairer’ in car insurance?

When your vehicle is damaged in an insured event, your car insurer will typically send it to a smash repairer in its preferred network. But if your policy provides you with ‘choice of repairer’, you can choose who repairs your vehicle. Your policy’s excess will apply regardless of who the vehicle is sent to and you may have to pay the difference between what your repairer charges and what the insurer assesses the cost to be.

Choice of repairer is generally only offered in comprehensive policies and may be included as a standard feature or an optional extra.


Who offers ‘choice of repairer’ car insurance in Australia?

Choice of repairer isn’t offered by all car insurance providers in Australia. Canstar Research has put together a list of providers that offered this feature at the time of writing:

Providers offering choice of repairer

Provider

Choice of

repairer

Allianz Australia

Standard

ANZ

Optional

Bank of

Melbourne

Standard

BankSA

Standard

Bendigo Bank

Optional*

Beyond Bank

Standard

Budget Direct

Optional

Bupa Insurance

Standard*

Coles Insurance

Optional

GIO

Standard

GMCU

Standard

Huddle Insurance

Standard*

ING

Optional

Kogan Insurance

Standard

NAB

Standard

National Seniors

Standard

NRMA Insurance

Optional*

Ozicare

Optional

People First Bank

Optional*

Qantas

Optional

QBE

Optional

RAA

Standard

RAC

Standard

RACQ

Standard

RACV

Standard*

St.George Bank

Standard

Suncorp Insurance

Standard

Territory Insurance

Office NT (TIO)

Standard

Westpac

Standard

Source: canstar.com.au – 07/05/2026. Based on car insurance providers on Canstar’s database. * denotes providers who only offer choice of repairer on certain tiers of coverage. Check with these providers directly for more details.

You can also use the comparison table above to view providers offering choice of repairer as a policy feature.


Is it a good idea to have ‘choice of repairer’ in your car insurance?

Having choice of repairer included in your car insurance policy may be important if you already have a relationship with a smash repairer or if you care about who works on your vehicle. That said, you may simply be given a cash settlement from your insurer to pay your chosen repairer, meaning you’ll have to take on the legwork of getting the repairs done.


Pros and cons of having your choice of repairer

Pros

  • Transporting your vehicle to your chosen repairer may be more convenient.

  • There may be a shorter waiting period at your chosen repairer, especially if your insurer’s repairers have a large backlog.

  • You can choose a specialist repairer that you trust, which may be important if you have a modified, classic or vintage car.

Cons

  • If you choose your own repairer, you'll typically have to negotiate a price for the repairs, and report back to your insurer.

  • Unlike repairs from insurer-referred mechanics, you may not receive a lifetime guarantee on the work from your chosen repairer.

  • You may need to pay the difference between what your chosen repairer charges for the repairs, and what the insurer pays out for your claim - on top of your excess.

FAQs about choice of repairer car insurance

Whether your policy provides you with the option of choosing your own repairer should be noted in its Product Disclosure Statement (PDS). If you’re unable to find the details in the PDS, you can also contact your provider directly for more information.

This will depend on your chosen repairer and whether they offer lifetime guarantees for their work. If you go through a repairer from your insurer’s network, you’ll generally be offered a lifetime guarantee on the repairs. It’s important to confirm this with the repairer before work begins.

If the repairs to your vehicle are substandard, speak to the repairer first and give them the opportunity to inspect and rectify the issue. If they refuse or the fix is still unsatisfactory, your next step depends on who chose the repairer:

  • If it was a repairer from your insurer's network: Contact your provider immediately. Most comprehensive policies include a lifetime guarantee on authorised repairs, meaning the insurer is responsible for ensuring the work is up to standard. If your insurer refuses to resolve the issue, you can lodge a formal complaint through their internal dispute team, and escalate to the Australian Financial Complaints Authority (AFCA) if you aren't satisfied with the outcome.
  • If you chose your own repairer: In this case your rights fall under Australian Consumer Law. Obtain an independent assessment from another qualified panel beater or vehicle assessor detailing the defective repairs, and present it to the original repairer. If they still refuse to fix the problem, you can lodge a complaint with your state or territory’s consumer watchdog (such as NSW Fair Trading or Consumer Affairs Victoria), or escalate the matter to your state’s civil and administrative tribunal.

When your car is damaged so severely that it's unsafe to fix, or the cost of repairs exceeds what it's worth, an insurer will declare it a total loss (commonly known as being written off). Write-offs generally fall into two categories: a Statutory Write-Off, where damage has caused the vehicle to be too dangerous to ever legally return to the road, and a Repairable Write-Off, where the car is fixable, but repairing it doesn't make financial sense.

Your insurer will determine whether your vehicle is a total loss and may reimburse you up to the vehicle’s value, as set out in your policy, minus your excess. How much your insurer might pay out will depend on whether your car is insured for its market value (what it would sell for on the open market) or for an agreed value (a value agreed on by you and your insurer).

About our car insurance experts

As a Finance Writer, Nick provides assistance to Canstar's Editorial Team in its mission to empower consumers to take control of their finances. He has written hundreds of articles for Canstar across all key finance topics. Coming from a screenwriting background, Nick completed a Bachelor of Film, Television and New Media Production from Queensland University of Technology. Nick has also completed RG 146 (Tier 1), making him compliant to provide general advice for general insurance products like car, home, travel and health insurance, as well as giving him knowledge of investment options such as shares, derivatives, futures, managed investments, currencies and commodities.

Nick’s role at Canstar allows him to combine his love of the written word with his interest in finance, having learned the art of share trading from his late grandfather. Nick strives to deliver clear and straightforward content that helps the everyday consumer navigating the world of finance. Nick is also working on a TV series in his spare time. You can connect with Nick on LinkedIn.

Brooke Cooper is Canstar’s Finance Editor, leading the team’s coverage of home loans, consumer finance, and economics. With years of specialist experience, she dedicates herself to helping Australian households feel empowered about managing their money. Her work and expertise have appeared across a variety of comparison industry sites and media outlets including Yahoo Finance, ABC Radio, and The Motley Fool. Brooke holds a Bachelor of Communication, specialising in journalism and international studies, from Charles Sturt University. When she’s not keeping a close eye on the RBA cash rate or property trends, she loves getting out into nature, picnicking in the park with her dog, and window shopping in antique stores. You can follow Brooke on LinkedIn.

Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.

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