What is ‘choice of repairer’ in car insurance?
When your vehicle is damaged in an insured event, your car insurer will typically send it to a smash repairer in its preferred network. But if your policy provides you with ‘choice of repairer’, you can choose who repairs your vehicle. Your policy’s excess will apply regardless of who the vehicle is sent to and you may have to pay the difference between what your repairer charges and what the insurer assesses the cost to be.
Choice of repairer is generally only offered in comprehensive policies and may be included as a standard feature or an optional extra.
Who offers ‘choice of repairer’ car insurance in Australia?
Choice of repairer isn’t offered by all car insurance providers in Australia. Canstar Research has put together a list of providers that offered this feature at the time of writing:
Providers offering choice of repairer
Provider | Choice of repairer |
|---|---|
Allianz Australia | Standard |
ANZ | Optional |
Bank of Melbourne | Standard |
BankSA | Standard |
Bendigo Bank | Optional* |
Beyond Bank | Standard |
Budget Direct | Optional |
Bupa Insurance | Standard* |
Coles Insurance | Optional |
GIO | Standard |
GMCU | Standard |
Huddle Insurance | Standard* |
ING | Optional |
Kogan Insurance | Standard |
NAB | Standard |
National Seniors | Standard |
NRMA Insurance | Optional* |
Ozicare | Optional |
People First Bank | Optional* |
Qantas | Optional |
QBE | Optional |
RAA | Standard |
RAC | Standard |
RACQ | Standard |
RACV | Standard* |
St.George Bank | Standard |
Suncorp Insurance | Standard |
Territory Insurance Office NT (TIO) | Standard |
Westpac | Standard |
Source: canstar.com.au – 07/05/2026. Based on car insurance providers on Canstar’s database. * denotes providers who only offer choice of repairer on certain tiers of coverage. Check with these providers directly for more details.
You can also use the comparison table above to view providers offering choice of repairer as a policy feature.
Is it a good idea to have ‘choice of repairer’ in your car insurance?
Having choice of repairer included in your car insurance policy may be important if you already have a relationship with a smash repairer or if you care about who works on your vehicle. That said, you may simply be given a cash settlement from your insurer to pay your chosen repairer, meaning you’ll have to take on the legwork of getting the repairs done.
Pros and cons of having your choice of repairer
Pros
Transporting your vehicle to your chosen repairer may be more convenient.
There may be a shorter waiting period at your chosen repairer, especially if your insurer’s repairers have a large backlog.
You can choose a specialist repairer that you trust, which may be important if you have a modified, classic or vintage car.
Cons
If you choose your own repairer, you'll typically have to negotiate a price for the repairs, and report back to your insurer.
Unlike repairs from insurer-referred mechanics, you may not receive a lifetime guarantee on the work from your chosen repairer.
You may need to pay the difference between what your chosen repairer charges for the repairs, and what the insurer pays out for your claim - on top of your excess.














































