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What is car insurance?

CANSTAR - Outstanding Value - Car InsuranceCar insurance covers damage to other people’s property or their car, harm to other people, or damage to your own car. There are many comprehensive car insurance policy’s that cover different situations to suit your requirements. We compare comprehensive car insurance policies to see what they cover.

How can you compare car insurance?

CANSTAR compares comprehensive car insurance policies to award our expert ratings. We assess the car insurance policies: costs, key features (No Claim Bonus, After Accident Care, Car Hire) and customer claims satisfaction by surveying real customers. Our comparison ratings methodology is explained below.

You can also compare car loans on our website if you need finance for your new car.

What are the features we look for in a great car insurance policy?

Every year, CANSTAR grants star ratings and two awards to car insurance providers who are rising above: the Car Insurance Award and the Car Insurance Claims Satisfaction Award.

We assessed the following for the Car Insurance Star Ratings and Award:

  • Cost: We assessed thousands of quotes for each driver profile, to find out the average premium, the gap between the minimum and maximum premiums, and any price difference between premiums.
  • Key policy features: No Claim Bonus, After Accident Care, Car Hire Information and Special Features.
  • Customer claims satisfaction: See details below.

For more information, see the Methodology of our Car Insurance Star Ratings Report.

The Claims Satisfaction ratings and award uses a customer satisfaction survey covering more than 1,200 Australian drivers across all demographics that have made an insurance claim in the last 3 years. You never really know how good your insurance company is until you have to make a claim. You’re not at your best when you have to deal with someone after you’ve just been in an accident or had your car stolen. How quickly and kindly the company deals with your claim can make a world of difference.

We assessed the following in terms of claims satisfaction:

  • Customer claims satisfaction: We surveyed customers after claims about the quality of service provided by their insurer during a claim.
    • Ease of claim lodgement process: Can you lodge online, via app, or only over the phone or in person?
    • Speed of response by insurer.
    • After-accident care: Does the insurer arrange and pay for a towing service, on-the-spot repairs, or a taxi cab fare to get home and/or emergency accommodation?
    • Repairs: Are repairs done quickly? Are quality repairs done and genuine parts used? Is there a choice of repairer? (A main complaint from customers is the lack of flexibility in where you can get repairs done.)
    • Communication: Does the insurer stay in touch with the customer often enough during the claims process?
    • Car hire: Is a car hire available after theft or accident? Is there a charge for using the hire car or a time limit on how long the hire car is available?
    • Special features: Is there cover for personal effects, legal liability (for comprehensive policies), child seat, and new car replacement for write-off?
    • Excess options: Can you increase your excess to decrease your premium? Is there a nil excess option available?
    • General policy conditions: Can you pay by the month at no extra cost? Is a 24-hour helpline or roadside assist available?
    • No Claim Bonus (NCB): Is there protection of the NCB?
    • Unprotected NCB stays intact: Is the NCB intact after a claim for theft, windscreen damage, storm or flood, or a collision with an animal?
    • Overall satisfaction: Likelihood of renewing with current insurer and recommending insurer to others.

The good news is that across the country, insurers are largely doing the right thing, with at least 70% of customers saying they were satisfied with how their claim was handled. Drivers aged over 25 were more likely to be ‘very satisfied’ with how their claim was handled, probably due to lower excesses. In 2015, 21% of drivers aged 18-24 said they were ‘very satisfied’, compared to 67% of drivers aged 65 or older.


Written by: TJ Ryan

 How many cars are on the road in Australia?

According to the ABS 2015 Motor Vehicle Census, there are 18 million motor vehicles registered in Australia. This includes over 16 million passenger cars and commercial cars, around 3 million trucks, and over 807,200 motorbikes, and the number is growing at a rate of 2.4% every year. Over the past 12 months, 1.12 million new cars were sold in Australia.

Aussies are especially buying more motorbikes, light trucks, and campervans in 2015 than we were in 2010. Motorbikes and scooters are the fastest growing type of vehicle as our capital cities getting more crowded. No matter what vehicle you drive, whether you’re driving it every day, just for work, or just on the weekends, you need to make sure it is properly insured.

Road accident statistics in Australia

The annual economic cost of road crashes in Australia is a shocking $27 billion. The average age of vehicles registered in Australia is 10 years – around the time when your car starts to show some wear and tear and has an increased risk of getting in an accident.

Motor vehicle theft statistics in Australia

According to the National Motor Vehicle Theft Reduction Council, there were an average of 145 car thefts per day in Australia in 2014. An estimated 20 cars were stolen and exported from Australia every week.

All vehicles that are 25 years or newer are manufactured with immobilisers to prevent theft, but that’s no use if owners leave their keys in an obvious place, or even leave their car unlocked. People tend to assume that if their car is at home, it’s safe – but 47% of stolen vehicles are taken outside your own home or a friend’s home, according to the ABS. What’s more, 2.9% of Australian households lost valuable property they had left inside their vehicle when it was stolen in 2013-2014, such as wallets, jewellery, and electronic devices.

And it turns out that thieves love motorbikes, too, with only 43% of stolen bikes eventually being recovered – the lowest recovery rate for any stolen vehicle.

With statistics like this, you should make sure your vehicle is covered at least for accident or theft.

Types of motor vehicle insurance

There are four main types of car insurance:

  1. Compulsory Third Party (CTP)
  2. Third Party Property
  3. Third Party, Fire and Theft
  4. Comprehensive

We’re used to spending a lot of time picking out which car we want to buy, but we should also spend as much time finding the right car insurance for that vehicle.

Choosing the car insurance that’s right for you will depend in part on your budget. Ideally, though, you should look for the best cover you can comfortably afford. Start your search by comparing car insurance policies on our website or downloading our free Car Insurance Star Rating Report.

1. Compulsory Third Party (CTP)

It is compulsory that you have CTP insurance in order to register your vehicle.

What it covers: CTP offers protection against claims for compensation if you injure or kill someone in a motor vehicle accident. The specific conditions on this type of insurance are different from state to state.

What it doesn’t cover: CTP doesn’t insure against the cost of repairs to your vehicle or property or anyone else’s.

CTP is the cheapest form of cover, but only having CTP insurance puts you at a significant financial risk if your car happens to damage someone else’s vehicle or property.

2. Third Party Property

This is the most basic form of optional insurance cover, and it is designed to prevent you from going bankrupt if you run into someone else’s expensive car, boat or caravan.

What it covers: Third Party Property covers the cost to repair damage caused by your car to other people’s property. It will also cover your legal costs if they sue you over that damage.

What it doesn’t cover: Third party property doesn’t cover the cost of any repairs or replacement of your own car, except under some limited circumstances through some insurers.

3. Third Party, Fire and Theft

This is the next option if you don’t want to pay for top-of-the-line insurance but you do want some protection for your own car.

What it covers: In addition to covering damage to the property of others, Third Party, Fire and Theft insurance also provides some limited cover for your own car if it is damaged or lost because of fire or theft. Some insurers will only cover the value of a vehicle up to a limited amount such as $5,000 – $10,000, while others will cover the car for its full market value or an agreed value.

What it doesn’t cover: This insurance doesn’t cover the cost of repairs to your vehicle if it is involved in a traffic accident.

The chances of your car being stolen: The 2015 NMVTRC figures above indicate that a vehicle is being stolen every 8.5 minutes in Australia, up from one theft every 10 minutes in 2010.

4. Comprehensive Car Insurance

This is the highest level of insurance cover and it will definitely give you the greatest peace of mind. Logically however, given that this type of car insurance policy covers the most things, these policies also tend to be the more expensive.

What it covers: Comprehensive insurance covers everything mentioned in the lesser insurance options above, and it also covers you for accidental damage to your own car, regardless of who caused the damage. Comprehensive also has a range of optional extras, including replacement vehicles while you can’t drive your own car, and no-excess windscreen replacement if you have a crash.

What it doesn’t cover: Comprehensive insurance won’t cover damage caused by someone else driving your car, unless you have listed them in your policy as an authorised driver or have a policy that allows anyone to driver your vehicle. It also won’t cover damage caused if the driver was over the legal alcohol limit or affected by drugs. This cover requires that your car is roadworthy and that you hold a valid driver’s license.

Roadside Assistance

Roadside Assistance is one important optional extra that can be added to your comprehensive insurance coverage. If you have this cover, your insurer will help you if your vehicle won’t start or if it stops because of a mechanical or electrical failure. If they can’t fix the problem immediately, they will tow you to the nearest mechanic or to a mechanic within a certain kilometre range. They can also help you change a flat tyre or a flat battery, fill up your car if you run out of fuel, and help you get into your car if you lock your keys inside the car.

Some insurers cover the entire cost of this emergency help. Other insurers will arrange the help to get you off the side of the road, but you still have to pay some or all of the cost afterwards.

There are a number of providers of roadside assistance as a stand-alone product separate to your car insurance policy.

Loyalty schemes for motor vehicle insurance

As the no claim discount is slowly being phased out in Australia, more loyalty schemes are now appearing on the market. Customers get rewarded with a discount on their premium based on how long they’ve been with the one insurer and the number of policies they have with that insurer, rather than whether or not they’ve made a claim. Having your car, home and contents, and more insured with the one insurer can pay off – although you still need to assess and compare every insurance policy carefully to ensure that it’s the right insurance cover for your needs!

Which type of car insurance should you have?

For most people, the choice between different types of insurance policy comes down to your budget. You have to weigh up whether the premium charged by different insurance providers is more or less than the bill you would face if your car was in an accident, or the cost of replacing your car if it was stolen.

When a car is new, comprehensive insurance is likely to make sense because the vehicle is worth a lot of money and it would be expensive to repair or replace it. If a car is under finance, some car loan providers require the owner to get comprehensive cover. If a financed car was written off in an accident, the insurance pay-out would go to the finance company, with any remainder going to the owner of the car.

As a car gets older and its market value decreases, some drivers may choose to opt for a third party policy. If a car got totalled when it was quite old, it wouldn’t cause quite as much out of pocket stress for the owner.

There can be some great discounts for buying car insurance policies online, so it pays to shop around and compare car insurance options. Out of 53 insurers we rated most recently, 17 offer discounts ranging from 10-25% when you buy online, while 8 insurers offer a discount of $50-$100 off your first year premium for buying online.

Just make sure that you’re not buying online solely because of the price. You also want to make sure you’re covered for what you need, so read the fine print in the product disclosure statement (PDS).

Is car insurance cheaper in different states in Australia?

The following average premiums come from the data in our latest Car Insurance Star Ratings report  and is based on the car insurance policies surveyed in our report according to our methodology.

  • NSW has the most expensive premiums, in a tie with Victoria. The average premium for a female under 25 is $1,460 while the premium for a male under 25 is $1,638. Females and males older than 25 can expect to pay $1,100 or less. You can see the full breakdown here.
  • In Victoria, the average female under 25 pays $1,484 while males pay $1,657. Females and males older than 25 pay $1,010 or less. See the full overview on car insurance in Victoria here.
  • In South Australia, females under 25 pay $1,007 on average while males pay $1,128. Females and males over 25 pay $800 or less.
  • In WA, the average female under 25 pays $976 and males pay $1,062. Females and males older than 25 pay $729 or less.
  • QLD has cheaper premiums, with a female under 25 paying $887 on average, and a male under 25 paying $988. Females and males older than 25 pay $700 or less.
  • Tasmania is the cheapest place to insure a car. The average female under 25 pays $863 and a male paying $953. Females and males over 25 paid $676 or less.

What affects the cost of your car insurance?

There are a few obvious factors that change how much your premium will cost, such as the type of insurance you take out, which optional extras you sign up for, and how much your car is worth. But there are many other factors that affect the cost of a car insurance policy.

  1. Your age: Drivers of different ages will have different amounts of experience behind the wheel, so statistics show that your age affects the likelihood of an accident on the road. Drivers aged 25 years old and under usually pay more for their premiums compared to older drivers.
  2. Type of car: The make and model of car you drive can affect the likelihood of your car being stolen, as well as how expensive it would be to repair after an accident. For example, a small 6-cylinder car is cheaper to insure than a big 8-cylinder. Also, sports cars cost more to insure because statistics show they are more likely to be stolen.
  3. How much you drive: Some insurers offer cheaper premiums if you don’t drive your car a great deal. If you’re only driving to the nearest train station to get to work or uni, you should ask your insurer to explain its limited kilometre discount or a ‘Pay As You Go’ policy.
  4. Where you live: Every state in Australia has different average prices on car insurance. That mostly depends on the number of cars in a small area – more cars means a higher risk of an accident. That’s why NSW and Victoria have higher average premiums, while Tasmania is the cheapest. Also, if you live in a postcode with a higher crime rate, your premium can cost more.
  5. Where your car lives: It can cost more to insure a car that sits on the street every night compared to a car that sleeps in a locked garage.
  6. Your driving record: If you have a number of at-fault crashes against your name (i.e. crashes you caused), your premium can be more expensive. Some insurers offer a no claim discount for drivers with a squeaky clean driving record, while other insurers offer discounts for members depending on how long they’ve been with that insurer.

How to reduce the cost of your car insurance

Car insurance is essential, but there are some ways to save money. No matter what car you drive, we have a few great tips to potentially reduce the cost of your car insurance:

  • Check out the online price of car insurance. Many insurers offer discounts when you buy your car insurance policy online, up to an amazing 25% off your premium or $100 off your first year.
  • Increase your excess. Many policies allow you to pay a more expensive excess in exchange for cheaper premiums. This could save you a lot of money over the long term, if you don’t have an accident. You just have to know that you have the money to pay the excess if you need to.
  • Don’t accept optional extras. Insurance providers offer a bunch of extras to entice you take out car insurance with them, such as roadside breakdown assistance, a free hire car while your vehicle is being repaired, excess-free windscreen replacement, agreed value policies, and guaranteed no claim bonuses even after you have a crash. You should weigh up the pros and cons of getting ‘better’ insurance vs. cheaper insurance.
  • Don’t have an accident. Easier said than done, of course! But paying the excess after you have an accident is never cheap. You can check out some tips for safer driving on the Victorian Roads website.
  • Take a safety course. If you’re a teenage learner driver or P-plater, or just under 25 years old, you can potentially make your premiums cheaper by taking and passing a certified safe driving course.
  • Have a simple car. A modified car is more expensive to insure because it would cost more to repair if it was in an accident. Mag wheels, tinted windows, or big subwoofers will all increase your premium. Also, smaller cars are cheaper to insure.
  • Have a modern car. Some cars built in the last 5 years have advanced safety features such as Automatic Emergency Braking (AEB), which can prevent a crash or reduce the impact speed of a crash. This lowers the risk of a crash and lowers the price of your premium by as much as 15%.
  • Fit an alarm and/or immobiliser. Any improvement you make to the security of your car should help to lower your premium because it decreases the risk of your car being stolen.
  • Store it in the garage. Let your insurer know your car is living in a locked garage, and your premium will get cheaper.
  • Choose who drives your car. You can choose to limit your insurance cover to nominated drivers (drivers named on your policy) or drivers aged over 25 years old. Statistics show inexperienced drivers are more likely to have accidents, so their cost risk is higher for insurance providers. This means cars insured for young drivers have premiums as much as $200 more expensive on average.
  • Avoid the shops. Major shopping centres are one of the main places where car accidents happen. Consider parking on the street instead of in the carpark.
  • Ask for a low-kilometre discount or a ‘Pay As You Go’ policy. If you catch the bus to the shops, or work or uni, ask your insurer for a limited kilometre discount. These policies usually require that you drive less than 10,000km each year. You can check how many kilometres you?ve done by checking the odometer readings in your car service logbook/manual.
  • Choose market value instead of agreed value. Your premium is cheaper if you insure your car for market value instead of a higher agreed value – but if you have an accident, you’ll receive a lower amount from the insurer to replace your car.
  • Weigh up multi-policy discounts. You can get cheaper premiums by insuring multiple cars with the same provider (multi-car discount). Many insurers also offer a discount if you have your home and contents, boat, pets, or life insured with them as well as your car. Don’t assume that it’s going to be the cheapest or best option for you, though – check what they can offer for each of your insurance needs first.
  • Pay yearly in a lump sum. It’s usually cheaper to pay your insurance premium in one lump sum when you renew rather than paying per month – if you can afford it.
  • Shop around or haggle. In this competitive market, insurers are often willing to give you a lower price rather than letting you leave them for one of their competitors so it makes sense to compare car insurance prices and policies online before negotiating with your existing insurer. If the quote you receive from a new insurer isn’t as cheap as your existing one, ask for a discount. You can even shop around online without having to haggle at all, using our car insurance comparison tools.

Remember, the most important thing is to choose a car insurance policy that suits your own needs. You can compare car insurance products here.

Car insurance glossary of terms

Please note that these are a general explanation of the meaning of terms used in relation to car insurance policy cover. Your insurance provider may use different wording and you should read the terms and conditions of your insurance policy carefully to understand what you are and are not covered for. Refer to the product disclosure statement from your provider.

Accident: An event or incident which you didn’t intend or expect.

Accidental damage: Damage caused by an accident.

Account-keeping fee / Ongoing fee: A monthly account-keeping fee that is charged by the lender to cover the administration cost of maintaining your policy. Alternatively, you may be charged an annual fee rather than an ongoing account-keeping fee.

Anti-lock braking system (ABS): Also known as anti-skid brake system. A safety system that stops the wheels from locking up when you brake. This decreases the risk of skidding.

Agreed value: The sum for which your car is insured, which has been fixed by agreement between the insurer and the car owner.

Comprehensive: The highest level of insurance policy, which covers your car for damage to the property of others, some limited cover for your own car if it is damaged or lost because of fire or theft, and accidental damage to your own car, regardless of who caused the damage. Comprehensive also has a range of optional extras, including replacement vehicles while you can’t drive your own car, and no-excess windscreen replacement if you have a crash.

Compulsory Third Party: A compulsory insurance policy that covers you if you injure or kill someone in a motor vehicle accident. The specific conditions on this type of insurance are different from state to state.

Excess: The excess is an amount that you pay towards the cost of your claim. Different excesses might apply to different types of claim, so you should check your policy for details. You may be able to pay a lower premium if you have a higher excess, but you need to be sure that you could afford to pay the excess unexpectedly in an emergency.

Exclusions: Anything that is not covered by your policy. Exclusions may vary between insurance providers, but common exclusions include accidents where the driver was intoxicated, racing another car, or not registered as a driver on the policy, as well as damage caused by general wear and tear (e.g. rust).

Forced entry: Illegal entry into your car which includes illegally using keys or picking locks. It does not include entering your car through an unlocked door, window or skylight.

Inclusions: Anything that is covered by your policy. When a particular event is listed as being included in your policy, the insurer will cover the whole expense or a listed percentage of the cost involved.

Market value: An amount that is what it would cost to replace your vehicle with one of the same make, model, age and condition as your vehicle was in before the loss or damage.

No claim bonus: A discount on your premium for drivers who have not made any claims so far on their insurance. Some insurance providers have a ‘protected no claim bonus option’, where they will let you keep your no claim bonus after you make your first claim in any one period of insurance, under certain conditions.

Nominated driver: When you sign up for insurance, you advise the insurance provider who will be driving your vehicle, usually yourself and someone else. These people are the nominated drivers. People drive your car but are not nominated drivers would be required to pay additional excesses if they were in an accident.

Premium: The premium is the amount you pay for the cover your insurance policy provides. The premium includes any compulsory government charges or taxes. Your premium must be paid on time for your car to be covered.

Third Party Property: This is an insurance policy that covers the cost to repair damage caused by your car to other people’s property. It will also cover your legal costs if they sue you over that damage.

Third Party, Fire and Theft: This is an insurance policy that covers damage to the property of others, and some limited cover for your own car if it is damaged or lost because of fire or theft.

Who offers car insurance in Australia?

CANSTAR endeavours to research and rate the majority of product providers on the market and to compare the product features most relevant to consumers in our ratings. In 2015, we rated 53 providers in our Star Ratings Report:

  1. 1300 Insurance – At time of writing, 1300 Insurance offers a year’s free Rewards membership for $1,000 in discounts at Coles and Myer, instant quotes online, multi-policy discounts, and one-stop claims assessment centres in Australia’s capital cities. They also offer insurance for your life, pet, home, travel, and business.
  2. 1Cover Direct Insurance – 1Cover offers insurance for your travel, car and home. One handy perk is their hailstorm tracker app, which warns you by text when a hail storm is on the way so you can get your car under cover. They provide cover to over 1 million Aussies.
  3. 1st for Women – 1st for Women rewards women for being safer drivers by offering them cheaper car insurance. With 1st for Women, you can choose your own repairer and access a 24-hour claims hotline to get help whenever you need it. They also offer home and contents insurance.
  4. AAMI – “Lucky you’re with AAMI.” They have a fast online claims process and you can them 24/7 online or via email, Facebook or Twitter. They also offer home, life and income, travel, landlord, and business insurance. Founded in 1969, AAMI is one of Australia’s oldest and largest insurance providers and insures around 1.9 million Aussie drivers. You would probably recognise their TV ads about their safer driver discount, including “What about me? I never claim” and the Rhonda series.
  5. Allianz – With Allianz, you can make a claim or get a quote online in 2 minutes, and at time of writing they offer a 15% discount for buying online. They also offer life, home, pet, travel, boat, and business insurance, and some unique insurance offerings including aircraft, marine, and workers? compensation. Allianz was born in 1914 as The Manufacturers’ Mutual Accident Insurance Association. Allianz first won the CANSTAR 5 Star Rating way back in 2007.
  6. ANZ – ANZ, at time of writing, offers a 15% discount for loyalty or having multiple policies with them. They also offer insurance for home and contents, income, life, travel, and loan repayment protection. ANZ has a long history, founded in 1835 in Sydney as the Bank of Australasia.
  7. Aon – At time of writing Aon offers a 10% discount for buying online through their API Gold program. They also offer boat, caravan, travel, home and contents, and landlord insurance.
  8. Apia – Apia (Australian Pensioners’ Insurance Agency) car Insurance is only available to people aged 50 years or older. At time of writing they offer a 15% discount for buying online, and a no-claim bonus guaranteed for life when you bring a proven safe driving record from another insurer over to Apia. They also offer insurance for health, injury, funeral, home and contents, apartment, retirement village, landlord, assisted living, caravan and motorhome, boat, and travel. Apia is also the capital of Samoa.
  9. Australia Post – Australia Post does more than just send your letters – they can insure your car and your travel as well! At time of writing you can get a 25% discount for buying a comprehensive policy online, and you can also make a claim online. Did you know that Australia Post is completely self-funded and doesn’t take any money from taxpayers?
  10. Australian Seniors Insurance Agency – Australian Seniors currently offer a 10% discount for buying online, and they have a Pay As You Go policy for those who no longer drive very much. They also offer home, travel, pet, bicycle, accident, and funeral insurance.
  11. Australian Unity Insurance – Australian Unity offers a 10% multi-policy discount. They also offer health, life, home and contents, landlord, and travel insurance. In 2014, Australian Unity celebrated its 175th anniversary.
  12. Bendigo Bank – Bendigo Bank will replace a car that is 2 years old. For motorbike riders, they offer helmet replacement cover up to $1,000 after an accident. They also offer health, life, travel, caravan, boat, loan repayment, home, and landlord insurance.
  13. Bingle – Bingle offers car insurance from just $1.40 a day. They keep their premiums cheap by managing everything from quotes to claims online and via their app, and by not insuring risky sports cars and mods. At time of writing they offer a 16% no claim discount for those who haven’t “caused a bingle”. And it gets cheaper the longer you’re insured with them – customers who renewed their policy in 2014 paid 7% less on average than in 2013. Bingle are part of the Suncorp Group.
  14. Budget Direct – Well known for their “Captain Risky” car insurance marketing campaign, Budget Direct also offers insurance for home, life, health, travel and pets. They offer online discounts and multi-policy discounts and are part of the International Budget Insurance group.
  15. Bupa – Bupa began in the 1930s in Australia to help people cover the cost of their hospital treatment, and are now present in over 190 countries. In terms of car insurance they offer your choice of repairer. At time of writing you can get a 10% discount if you are a Bupa health member. Bupa also offer health, life, home and contents, boat, caravan, trailer, pet and travel insurance.
  16. Cashback Car Insurance – As the name suggests, Cashback currently offers a 10% refund of the total premiums you paid over 3 years, if you don’t make any claims. They are the largest direct personal car insurance provider in South Africa.
  17. CGU – CGU have been around for more than 160 years and over 1 million cars are insured with CGU. They also offer life, home, landlord, boat, caravan, travel, strata, workers compensation, and business insurance.
  18. Coles Insurance – At time of writing Coles Insurance have a price beat guarantee for drivers over 30 years old, and they offer $100 off for Queensland residents aged over 30. You can get a 10% discount for buying online. Flybuys members save 15% and can earn points every time they pay their premium. Coles Insurance also offers life, home and landlord insurance.
  19. Commonwealth Bank – With CommBank, at time of writing, you can get a 10% discount when you buy online and there is a loyalty discount if you are already a CommBank customer. They also offer home, life, income, loan repayment, credit card repayment, and travel insurance.
  20. Dodo Insurance – Dodo currently has a discount for buying a comprehensive policy online. Plus at the time of writing, they had a promotion where you also received a free Android tablet for signing up. They also offer home and contents insurance.
  21. GE Money – GE Money is a leading consumer finance company in Australia and New Zealand. They also offer personal loan repayment, credit card repayment, and travel insurance.
  22. GIO – At time of writing GIO (Government Insurance Office) gives you a 10% discount for buying a comprehensive policy online, a 10% family discount, and a 10% discount if you have 3 or more insurance policies with them. You can get a quote in 4 minutes. They also offer boat, caravan, home, travel, commercial, public liability and workers compensation insurance.
  23. Guild Insurance – With Guild, you can pay by the month at no extra cost. They also offer home and contents, workers compensation and business insurance.
  24. HBF – HBF are best known for their health insurance, but they also offer home, life and travel insurance. At time of writing you can get a 14.5% discount if you are also a HBF health insurance member.
  25. HSBC – HSBC currently offers a 10% discount for buying online, and a discount for a no claim bonus. They also offer life, home and contents, landlord, and travel insurance.
  26. Hume Bank – Hume Bank currently offers 10% for buying online, and 12 months free Roadside Assistance when you sign up for car insurance. You can get a quote and buy a policy online in 2 minutes. You can pay by the month at no extra cost, and there is a no claim bonus discount available. They also offer life, home, strata, boat, caravan, travel, consumer credit (credit card repayment), and commercial insurance.
  27. ibuyeco – ibuyeco Australia provides 100% carbon neutral car insurance through a Carbon Offset Service that offsets your car’s CO2 emissions for the entire year. You can get a quote online in 2 minutes, and save the planet.
  28. Just Car Insurance – Just Car Insurance will insure you for unlimited modifications. You can even use their iClaim App (for iPhone or Android) to collect other drivers’ information in the event of an accident, take photos of the damage, and capture the location of the accident using GPS.
  29. K-Mart Tyre and Auto Service – With KTAS, you get to keep your current good rating when you switch to their car insurance. They have a national network of smash repairers. You can even earn Flybuys points on your policy.
  30. NAB – NAB is obviously best known for being a bank, but they also offer insurance for life, home and contents, landlord, loan repayment, travel and business. At time of writing you can get a discount of 10% for buying a comprehensive policy online, in store, or over the phone, an extra 10% off for safe drivers, and an extra 5% off for nominating drivers for your policy – plus 12 months free Roadside Assistance. There is also a no claim bonus available. You can get a quote online in 2 minutes.
  31. National Seniors Australia – The lobbyist’s voice for Australians over 50, National Seniors currently offers a 10% discount if you buy online. They also regularly offer promotional loyalty discounts for National Seniors members who sign up for insurance, such as a $25 Caltex Star fuel voucher (Aug-Sept 2015). They also offer life, health, home and contents, landlord, caravan, trailer, boat, travel, pet, and business insurance. They have some great information for senior workers on their website, including what the Federal Budget means for you.
  32. NRMA – NRMA provides comprehensive car insurance in Queensland for as little as $1 a day, and at time of writing you can get a $100 discount for buying online. They also have specially-tailored policies to cover vintage and classic vehicles older than 15 years and used for hobby purposes. NRMA also offers life, income protection, funeral, home, caravan, bicycle, boat, travel, and business insurance.
  33. OnePath – With OnePath, you can pay by the month at no additional cost, and they currently have a new car replacement policy for cars up to 3 years old. They also offer life, income protection, home, landlord, and travel insurance. OnePath are also known for providing investment services and super.
  34. Over Fifty Insurance – Over Fifty provide insurance for customers aged 50 or over, with a  discount for buying online. You can get a quote online in 2 minutes. They also offer caravan, boat, home, landlord, and travel insurance.
  35. OziCare Insurance – OziCare is a wholly Australia-based company, with their 24-hour customer service hotline based in sunny Queensland. They also offer home and contents, and life insurance.
  36. People’s Choice Credit Union – People’s Choice have teamed up with CGU to provide flexible car insurance policies, so you can pay monthly or even fortnightly at no extra cost. At the time of writing, if you signed up for insurance online, you went into the draw to win 1 of 8 iPad minis. They also offer boat, caravan, home, income protection, travel, and business insurance.
  37. Progressive – Progressive policies can be entirely managed online, from quote to purchase to claim. At time of writing there is a $25 discount off your excess if you report a claim online, as well as a range of benefits including a multi-policy discount and the Graduate Discount. Progressive insures over 11 million vehicles.
  38. QBE – In 2015, QBE won the CANSTAR 5-star awards for outstanding value car insurance and for outstanding claims service. In 2014, their Insurance Box won CANSTAR’s Innovation Excellence Award. QBE have been in operation for 127 years and they also offer boat, caravan, home, landlord, and travel insurance.
  39. RAA – RAA Insurance was recognised as the highest rated insurer for customer satisfaction in Australia (Roy Morgan Research 2016). RAA offers a range of motor vehicle insurance policies designed to cover cars, motorcycles, registered caravans and trailers. They offer members more for their car insurance including lifetime vehicle replacement, unlimited windscreen cover and repair, and choice of repairer. RAA also has a range of personal home insurance covers designed to protect you. RAA Insurance offers more coverage, services, and benefits. T&Cs apply.
  40. RAC – The RAC (Royal Automobile Club of WA) also offers Roadside Assistance as well as insurance for your caravan, life and home. The club was formed in 1905, mainly for social purposes.
  41. RACQ – Over 1 million Queenslanders trust RACQ with their car insurance. RACQ provides a loyalty discount that increases the longer you stay insured with them. They have special policies for modified cars, vintage and classic cars, small business and fleet cars. Aussie Assist is available to cover you for medical, travel and accommodation emergencies while your family is away from home on the road. RACQ also offers caravan, boat, home and contents, and travel insurance.
  42. RACT – The Royal Automobile Club of Tasmania was established in 1923. At time of writing you can get a 10% discount for buying 7 driving lessons for yourself or the teenage driver in your family with RACT. They also provide car loans and offer insurance for your boat, caravan, home and contents, and strata titles.
  43. RACV – The Royal Automobile Club of Victoria offer various specialised policies including cover for vintage and classic cars. RACV members receive an annual  discount on their insurance premium and financing. They also offer home, renter’s, caravan, boat, travel, and business insurance.
  44. Real Insurance – Real Insurance offer a discount for buying online. They were founded in Australia in 2005 and have since won many industry awards. They also provide home loans and offer insurance for your life, income protection, funeral, home, pet, bicycle, and travel.
  45. SGIC – SGIC and NRMA have teamed up to provide car insurance in South Australia. They focus on loyalty discounts for multiple policies and staying with SGIC. They have a free app available on the Apple Store and Google Play for Android. They also offer boat, caravan, home, travel, and business insurance.
  46. SGiO – SGiO has been providing insurance in WA since 1926 on the gold fields, and they offer a $100 discount for buying a comprehensive policy online. They have a free app available on the Apple Store and Google Play for Android. SGiO provides 150 community grants to organisations throughout Australia. They also offer boat, caravan, home, travel, and business insurance.
  47. Shannons Insurance – You’ll know them by their slogan, “Shannons insures all the classics.” and their specialty is vintage and classic cars. They have a Claim Assistant app on Apple and Android, or you can claim online or on the phone. They also offer home and contents insurance.
  48. St. George – St. George is best known as the bank with the dragon logo, but they also offer insurance for your life, income protection, home and contents, boat, caravan, credit card and loan repayments. At time of writing they offer a new car replacement for cars under 2-3 years depending on their mileage.
  49. Suncorp Bank – Suncorp Insurance offers online discounts, and new car replacement for cars 2 years or younger. They have teamed up with the Queensland Police Service to award $250,000 worth of small community grants as part of the ‘Safer Queensland’ program. They also offer life, income protection, boat, caravan, home and contents, landlord, and travel insurance.
  50. Virgin Money – Virgin Money give you a discount for buying a comprehensive policy online. In 2015, you could also earn 5,000 Velocity frequent flyer points for signing up for car insurance with Virgin. They also offer insurance for your life, income protection, home and contents, and travel.
  51. Westpac – Westpac lets you pay monthly at no extra cost and offers new car replacement for 2-year-old cars. They also offer insurance for your life, income protection, home and contents, landlord, travel, and credit and loan repayment.
  52. Woolworths Money – Woolworths is more than just a supermarket – they also offer car, life, home, pet, and travel insurance.
  53. Youi – Youi focus on flexible policies to suit every lifestyle and budget – for example, at time of writing they offer a 29% discount for driving your car less. They also offer home, boat, caravan, and business insurance.

We also compare the following new products on our comparison website, but they were not rated in our most recent Star Ratings Report:

  1. AI Insurance
  2. Buzz Insurance
  3. E Group
  4. Heartland Seniors Finance
  5. Myer Insurance