General Enquiries

Canstar is a privately-owned research agency that also provides finance comparison services. On our website at www.canstar.com.au, we provide details about products so that you can compare and confidently make a decision about which product may be best for you.

We hold an Australian Financial Service Licence and an Australian Credit Licence. We are authorised to provide general advice only.

As a result, whilst we are able to provide certain product information or information about our ratings, we cannot provide a recommendation or suggestion for your particular circumstances or requirements, and we cannot sell you a product or advise you over the phone. See our FSCG.

If you are looking to purchase over the phone or you have a question about an existing product that you have with a finance provider or insurer, please contact them directly.

If you’re writing to us

PO Box 15058

City East QLD 4002

Canstar Sydney Office

Level 22, 101 Miller St

North Sydney NSW 2060

Canstar Brisbane Office 

Level 23, 275 George St

Brisbane City QLD 4000

Contact Us

If you have a query about Canstar or any of its services, please fill out the form below so we can know how to best assist you. You will also find answers to some of our most frequently asked questions.


I’ve received a phone call or an email from someone claiming to be from Canstar. Is this legitimate? view icon

We will never cold call you. The only time we’ll call is if you’ve specifically requested a callback – for example, if you require assistance finding health insurance.

If you receive an unsolicited call from someone claiming to be Canstar, it is not us.

We will only ever email you content you’ve signed up for – such as product comparison service emails, newsletters and other promotional content.

You may have opted in by:

  • Creating a Canstar account
  • Signing up on our website or social media
  • Entering a competition
  • Downloading a free e-guide
  • Using a Canstar tool such as Free Credit Score Check or Interest Rate Alerts

Received a suspicious email or call? Don’t click any links or share any personal information. Instead, get in touch with us through our contact form and we’ll look into it straight away.

You can learn more about Canstar on our About Canstar page and visit our About Star Ratings page for information on our research and ratings. If you have any questions or comments about Canstar, please don’t hesitate to get in touch.

Media Enquiries

For media enquiries only, please email our Group Manager – Corporate Affairs, Belinda Williamson at  .

Editorial Enquiries

If you have any press releases or commentary you want to send us, please email editorial@canstar.com.au. If you want to write for us, please send pitches to contributors@canstar.com.au.

Advertising Enquiries

For all advertising enquiries, please contact our Group Manager – Digital Revenue, Melanie Pritchard –E: melanie.pritchard@canstar.com.au