Canstar Financial Services and Credit Guide (FSCG)

Date:   14 February 2019

Canstar Pty Ltd Authorised Representative No. 443019 of Canstar Research Pty Limited ABN 29 114 422 909, Australian Financial Services Licence and Australian Credit Licence No: 437917, both of Level 21, 143 Turbot Street, Brisbane Qld 4000.


What is a Financial Services and Credit Guide?

This Financial Services and Credit Guide (‘FSCG’) is an important document prepared by Canstar Pty Ltd (‘Canstar’) to assist you in determining whether you wish to use any of the financial services or products provided by Canstar.

This FSCG also provides information about:

  • who we are;
  • what services and types of financial products we are authorised to provide you;
  • how we are paid;
  • any potential conflict of interest we may have; and
  • our internal and external dispute resolution procedures and how you access them.

What Financial Services does Canstar offer?

Canstar is authorised, pursuant to its appointment as an Authorised Representative under an Australian Financial Services Licence, to provide general financial product advice through the provision of:

  1. Data and product comparison services – institutions, intermediaries, re-sellers & consumers;
  2. Data services and specialised research – institutions, industry bodies, consumer bodies & regulators;
  3. Data related IT services – institutions and intermediaries (including RateCity);
  4. Financial product star ratings and awards;
  5. Online lead referral services;
  6. Media Tables; and
  7. Display advertising and sponsored content.

Canstar is authorised to carry on a financial services business to provide general financial product advice for the following classes of financial products:

  1. deposit and payment products including:
    • basic deposit products;
    • deposit products other than basic deposit products;
    • non-cash payment products;
  2. general insurance products; and
  3. life products limited to:
    • life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds;
  4. interests in