Simply download the Canstar App from the Google Play or App store. 

Option 1: You can click ‘Register with Email’ when you open the app, then enter your email address and create a password. 

Option 2:  If you are a Google user, you can click ‘Continue with Google’ and sign up using your Google account.

Option 3: If you are an Apple user, you can click ‘Continue with Apple’ and sign up using your Apple account.

As the Canstar Mobile App and Canstar Web Accounts are synced, the details you use to sign up for the Canstar Mobile App are also the details you use to log in to other Canstar tools on the website like the Free Credit Score.

I already have a Canstar Mobile App account and NOT a Canstar Website Account. How do I log in to the updated app?

Visit the Google Play or Apple Store to update the app (which will download the new version) and log in with the same details you have always used. These details can also be used as your Canstar Web Account login details.

I already have a Canstar Mobile App account AS WELL AS a Canstar Website Account. How do I log in to the updated app?

Visit the Google Play or Apple Store to update the app (which will download the new version). Your Canstar Web Account login details have now become your Canstar Mobile App login details. 

With our recent app update, we have streamlined the login process for our customers. You will now seamlessly access both your Canstar Web Account and your Canstar Mobile App by using your Web Account details. You will no longer be able to use the password you previously used to log in to the Canstar App.

If you wish to change your password, you can do so by clicking ‘forgot password’ in either the Canstar App login page or the login page for canstar.com.au and following the prompts.

I already have a Canstar Website Account and NOT a Canstar Mobile App account. How do I log in to the app? 

If you already have a Canstar Web Account, you will use these same details to log in to the Canstar Mobile App.

Canstar partners with Frollo (to provide the personal finance manager within the Canstar App) to securely connect your bank details with Yodlee (Frollo’s data aggregator partner) so we can retrieve your financial transaction information and present this information back to you in much greater detail than in your banking app. 

It’s important to note: 

• No bank information is stored on your phone or computer
• We cannot make any changes to your financial accounts
• We cannot approve payments of fund transfers
• We have already processed hundreds of millions of dollars of transaction data securely
• Security checks are constantly carried out

We take your security seriously, and to find out more see Frollo’s security policy.

Canstar’s credit tool is a soft credit check and not a full credit report. A full credit report can be done through credit bureau providers such as Equifax, which can be found here.

Your credit score may be different with another company if they use a different credit bureau provider.

Canstar uses Equifax but if a company uses a different provider they will likely use a different scoring system. This means they will take different factors into account when computing the score so it will never be the exact same.

Another possibility is if there was a missed payment or application being submitted between the time of checking the two scores.

If your credit score leads you to suspect there is an error or suspicious activity with your credit, we suggest reaching out to Canstar’s credit bureau provider Equifax here for assistance.

Terms and Conditions and Eligibility Requirements

Subject to the eligibility requirements set out below, you can receive an e-gift card to the value of ten dollars (AUD$10) as a promotion provided by Canstar.

To be eligible to receive the $10 e-gift card, you must follow this process, and meet these eligibility requirements: (1) must be an Australian resident over 18 years and over (2) download the Canstar App (3) register for a new Canstar account (4) enter promotional code at the time of registering a Canstar account on the App.

Limitations and Conditions of e-gift card

Maximum of one (1) e-gift card to the value of $10 per person. Only one entry per person is allowed, entries with plus addresses will not be qualified for the gift card”

The e-gift card will be sent to you via your nominated email address within two (2) business days.

You must click on the link in the email by 31 January 2024 to activate the e-gift card. If you do not activate the e-gift card by 31 January 2024, the e-gift card will expire.

Exchange the e-gift card for up to any five retailer Gift Cards of your choice! The e-gift card has an expiry date of 31 January 2024 for users to redeem their gift. Once the new gift card has been selected new expiry dates will be set and terms and conditions apply to the specific Retailer Gift Card https://www.prezzee.com.au/doc/terms-of-sale/.

Canstar will distribute a total number of 3,490 (unless otherwise extended by Canstar) e-gift cards during the promotion.

The promotional period commences on 08:00 AEST on 20 November 2023 and concludes 17:00 AEST 31 December 2023 (or prior if the e-gift card allocation numbers have been exhausted and not otherwise extended by Canstar). Canstar will place a notice on this page if the e-gift card allocation is exhausted prior to the planned end date of the promotion.

If you already have the Canstar App, and are signed up as an existing Canstar account member, prior to 7:59am AEST 20 November 2023, you are not eligible to receive an e-gift card.

Additional Conditions

• The e-gift cards will be distributed by a third-party provider, Prezzee. Your registration details (full name and email address) will be provided to Prezzee to allow Prezzee to distribute the $10 e-gift card to you. Please review our Privacy Policy which provides information on how Canstar looks after personal information (including distribution to third parties).
• Canstar reserves the right to verify the validity of the provided email addresses. If the provided email address is found to be invalid or results in bounced emails during the course of the promotion, the offer will not be fulfilled. It is the responsibility of participants to ensure that their email addresses are up-to-date and capable of receiving communications from Canstar.
• By entering the promotion, you agree to be bound by the applicable General Terms and Conditions of Canstar found here; the Prezzee Smart eGift Card Terms and Conditions found here; and these terms and conditions.
• Nothing in these terms and conditions or the General Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Australian Consumer Law, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia. (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Canstar (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
• Canstar reserves the right to extend or withdraw this offer at any time at its sole discretion, modify and amend these terms and conditions from time to time during the promotion upon notice to you.