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Credit Cards - November 18th
National Australia Bank temporarily closed its branches on Wednesday, 18 November due to a "physical security threat" that was later deemed a hoax by state and federal police. Watch this story for the latest updates.– Read more
Credit Cards - September 7th
Update 3.42pm AEST: Westpac said its mobile and online banking services are now back up and running. A Westpac spokesperson told Canstar the online and mobile banking outage was caused by a system issue earlier today....– Read more
Online Banking - June 4th
Many Australians have already been handling their financial affairs online for quite some time, but the COVID-19 pandemic has now made it a necessity for most of us. With many bricks-and-mortar bank branches temporarily closed, access...– Read more
Online banking simply means managing your banking activities using either your financial institution’s internet banking website or their mobile banking app for smartphones. With online banking or mobile banking, you can view your account balances, make payments, transfer money, and update your personal details with your financial institution.
There are also specifically-designed online accounts, such as online savings accounts, where the account is designed to be used mainly online. Such accounts earn interest but may charge fees if the customer wants to use the account in non-online ways such as making ATM withdrawals. Learn more about online savings accounts here.
There are a few basic things you should be able to do using online banking or an online savings account:
|Internet banking in a browser||Mobile banking apps|
Canstar compares online banking with our sophisticated, unique online banking ratings methodology, which looks at both pricing and features. We present the results with our consumer-friendly 5-star concept, with a 5-star rating signifying an online banking platform or mobile banking app that offers outstanding value to the consumer.
Some of the features Canstar compares when it comes to online and mobile banking platforms include:
Compare online banking products yourself, based on your own requirements, using our detailed comparisons in our latest Online and Mobile Banking Star Ratings report.
Written by: TJ Ryan
Please note that these are a general explanation of the meaning of terms used in relation to online banking platforms. Your bank or financial institution may use different terms, and you should read your product disclosure statement (PDS) carefully to understand everything that may apply to your account. You cannot rely on these terms in relation to any product you may purchase.
Account-keeping or administration fee: An ongoing fee charged to cover the bank’s administration costs of creating and maintaining the account. Usually charged monthly, this fee is often waived if you deposit a certain amount per month into the account. Find out the latest fees for online accounts with our star ratings reports for savings and transaction accounts.
Android Pay: Android Pay is a digital wallet and contactless smartphone payment app that launched in Australia in July 2016. Find out which institutions’ cards are compatible with Android Pay.
Apple Pay: Apple Pay is a digital wallet and contactless smartphone payment app that launched in Australia in April 2016. Find out which institutions’ cards are compatible with Apple Pay.
Bpay: An electronic bill payment system in Australia, where bills are paid through a financial institution’s online or telephone banking facility to registered merchants (‘billers’).
Contactless payments: The ability to make a payment by holding your smartphone to an EFTPOS terminal rather than using a physical credit card or debit card. Requirements for contactless payments vary depending on whether you are using a mobile banking app or a digital wallet app. Learn more about contactless payments here and check whether your bank is compatible with the main digital wallets.
Digital Wallet: A digital wallet is an electronic system that stores your card details. This can be used in two ways – for a quicker, easier online shopping experience (no need to enter card details) and to make contactless payments using your smartphone. Learn more about how digital wallets work.
Australian Financial Complaints Authority (AFCA): The AFCA is responsible for providing a free and independent dispute resolution service that helps consumers make complaints and resolve disputes with their banks, insurers and other financial institutions. Learn more about the AFCA here.
Google Wallet: Google Wallet is a digital wallet and contactless smartphone payment app that launched in Australia in July 2016. Learn more about how digital wallets work.
MasterPass: MasterPass is a digital wallet that can be used when online shopping or making other purchases. Learn more about how digital wallets work.
Pay Anyone: A payment system where you can transfer money to any individual or organisation using online or phone banking, as long as you have their account name and number.
PayPal: PayPal is a digital wallet that can be used when online shopping or making other purchases. PayPal also owns other payment companies, including PayPal.Me for alternative payments, and Xoom for international money transfers. Learn more about how digital wallets work.
Reserve Bank of Australia (RBA): The central government-owned institution in Australia that issues bank notes, sets the official cash rate to meet the inflation target, maintains a financial payments system, and manages Australia’s gold reserves and foreign exchange currency reserves.
Samsung Pay: Samsung Pay is a digital wallet and contactless smartphone payment app now available in Australia. Find out which institutions’ cards are compatible with Samsung Pay.
Savings account: Bank accounts that pay significant interest back to the account holder and cannot be used to make transactions. Savings accounts typically have higher interest rates than transaction accounts. They can be linked to transaction accounts to make savings available as funds for transactions as needed. Compare savings accounts using our website and find out the latest interest rates on offer with our star ratings reports for savings accounts.
Transaction account: A deposit account where your money is available for day-to-day transactions. Provides frequent access to funds in your account for making payments through EFTPOS machines, online, ATMs and branches, and also for the use of cheques. Compare transaction accounts using our website.
Visa Checkout: Visa Checkout is a digital wallet that can be used when online shopping or making other purchases. Learn more about how digital wallets work.
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At the time of writing, Canstar researches and rates the following providers of online banking platforms and mobile banking apps:
Compare online banking providers for yourself using our latest star ratings report: