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Showing results forNSW & ACT for 30 - 39
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YOUI
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  • Rental car available (if at fault, not at fault, following theft)
  • New car if written off before 24 months old

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Guide to Youi car insurance

What types of car insurance does Youi offer?

At the time of writing, Youi offers the following car insurance policies:

  • Comprehensive: the most extensive form of car insurance cover, which provides coverage for damage to your own car, as well as to other people’s vehicles and property. Comprehensive policies are also generally the most expensive form of optional cover.
  • Third party fire and theft: covers your own car if it’s damaged by fire or stolen, as well as providing cover for damage you cause to other people’s vehicles and property.
  • Third party property damage: provides coverage for damage you cause to other people’s cars and property. Third Party Property Damage is the most basic and generally cheapest form of optional car insurance.

Youi also offers these types of insurance policies for motorcycles, caravans, and trailers (such as camper or boat trailers).

If you’re unsure about which type of car insurance is most appropriate for you, or you’d like more information on the differences between the levels of cover, here’s our guide to the different types of car insurance in Australia.


What does Youi’s comprehensive car insurance cover?

Youi’s comprehensive policy provides the usual comprehensive car insurance coverage including:

  • Damage to your car caused by driving-related accidents
  • Damage to your car from natural disasters such as storms and hail, floods, earthquakes, or fires
  • The driver’s legal liability in an at-fault accident where damage is done to other people’s property
  • Funeral expenses paid to your estate if the driver dies in an accident (provided the driver had your explicit permission to drive your vehicle) 
  • Theft and malicious damage to your car, including vandalism
  • Towing and storage costs after an insured event
  • Personal transport after an insured event where your car could no longer be safely driven
  • Counselling costs incurred from an insured event
  • Temporary replacement cover if you sell or give away the vehicle registered under your policy
  • Loss or damage to contents inside the car as a result of an insured event
  • Loss or damage to a baby seat, window tinting, towbar and personalised registration plates as a result of an insured event
  • Replacement or recode fees for stolen car keys
  • Hire car after theft or not-at-fault accidents
  • Unbraked trailer for its market value up to a set amount
  • Roadside assistance free of charge for the first two callouts. 

Youi also offers optional covers that you can add on top of its comprehensive car insurance policy, including cover for damaged business items, campervan/motorhome contents and reduced excess for windscreen claims.

Keep in mind that features usually have sub-limits, which restrict the maximum amount you can claim. 


What's not covered by Youi car insurance?

The following scenarios and issues are generally excluded, even in comprehensive car insurance policies:

  • Damage, loss, theft or other events caused by reckless behaviour, including racing
  • Unlicensed, unlisted or restricted drivers
  • Drivers under the influence of alcohol or drugs
  • Unregistered vehicles
  • Vehicles used commercially (e.g. Uber or for food delivery)
  • Vehicles in an unroadworthy or unsafe condition
  • Vehicles with undisclosed modifications
  • Normal wear and tear, engine failure, mechanical or structural breakdowns, etc.

For more detail on what is and isn’t covered under Youi’s comprehensive car insurance, read the Product Disclosure Statement (PDS) or contact Youi directly.

You can also compare car insurance policies using the table above. The table allows you to filter for things such as Star Ratings, providers, features and cover options.


How are Youi car insurance premiums calculated?

There are a variety of factors that may affect the cost of your car insurance premiums. 

According to Youi, the following factors are considered when calculating your premium quote:

  • Your car’s details such as make, model, and condition.
  • Your details, including the type of licence you have and your driving and claims history.
  • The address and security of where your car is parked, such as whether it’s undercover or on the street.
  • What your car is used for (personal or business).
  • Any other listed drivers’ details.
  • The claims excess you choose. If you opt for a higher excess, you may receive a lower premium in return. It’s important to keep in mind that you would need to pay that higher excess amount if you needed to make a claim.
  • The value your car is covered for. The more expensive your car is to replace, the higher your premiums will be. Whether you choose to insure your vehicle for its market value or an agreed value will also affect your insurance premium.

Does Youi offer discounts for its car insurance?

Although there are no discounts on offer at the time of writing, Youi may have discounts and special offers from time to time.

Youi advises that if any discounts or special offers are available, the details will be on its website, including the terms and conditions and eligibility criteria.

FAQs about Youi car insurance

Youi does allow you to choose a higher or lower standard excess for your insurance policy. You can also change your excess at any time by contacting Youi directly on 1300 231 140.

Whether it’s better to nominate a higher or lower excess for your car insurance policy will depend on your personal circumstances and preferences. If you have a higher excess, your premium costs will typically be lower, and if your excess is low, your premiums will usually be higher.

For example, if you don’t think you’ll be able to pay the excess amount from your savings if you have to make a claim, it might be better to reduce your excess and pay higher premiums instead.

There are several ways you can lodge a claim with Youi, including claiming online, by calling 1300 231 140, or requesting a call from Youi.

Youi recommends having the following information on hand when making a claim:

  • Your policy number
  • A description of what happened, when and where
  • The type and extent of the damage caused
  • Details of anyone else who was involved such as name, address, licence and/or registration number
  • Police incident number (if applicable).

Youi states that it will provide a notice to you before your policy expires. Youi’s car insurance policies renew automatically unless you have opted out of automatic renewal, or Youi has sent an expiry notice advising your policy will not be renewed.

If you’ve opted out of automatic renewal, you'll have to renew your policy online, through Youi’s app, or by contacting Youi directly via phone. If you need to change your bank details at any point, you can use the same methods.

Yes, Youi’s comprehensive car insurance policy includes cover for hire cars after accidents, but only when you are not at fault. The policy also includes hire car cover following theft. For both events, Youi will only cover the costs of the hire car up to a certain amount and number of days. For more detail, see your policy’s PDS.

Youi also offers hire car cover for other insured events, such as damage due to fire or floods, as an optional extra you can include in your policy. Youi notes that loss or damage to the hire car is not covered under its comprehensive policy.

About our car insurance experts

Kevin Goh is a Senior Finance and Energy Journalist at Canstar who strives to demystify the ever-evolving energy and finance sectors for Aussies. Kevin has a BA in Journalism and a BA in Economics and International Relations from the University of Queensland. He also has half a decade of experience in the comparison industry and as a professional content writer for digital agencies such as Vesanique, Sea Salt Marketing and the Boys Creative Studio. You can follow Kevin on LinkedIn.

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

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This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.

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