Defence Bank Travel Insurance

Defence Bank is a provider of travel insurance as well as other insurance and banking services such as savings accounts, personal and home loans, and superannuation. Defence Bank offers products to the Australian Defence Force as well as the broader community.

What types of travel insurance does Defence Bank offer?

Defence Bank offers domestic and international travel insurance policies. There are three options available for international travel insurance depending on the level of cover you require. These are Platinum, Premium and Essentials plans. Defence Bank also offers an Annual Multi-Trip plan which provides the same cover as the Platinum plan for multiple international trips in a year.

In addition to a  Domestic travel insurance policy, Defence Bank has a Cancellation Only plan that is for domestic travel and covers cancellation fees up to a nominated limit.

Defence Bank also offers optional Ski and Winter Sports Cover, Cruise Cover and cover for Specified Luggage Items. Defence Bank says these can be added to certain policies. 

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What does Defence Bank domestic travel insurance cover?

Defence Bank’s Domestic travel insurance policy will cover you for cancellation or rescheduling, emergency expenses, lost, damaged or stolen luggage, accidental death and disability, rental vehicle cover and personal legal liability. Defence Bank’s Cancellation Only plan only covers cancellation fees.

Please note that exclusions may apply. There are also a number of general exclusions such as incidents that occur outside of the insured period and claims that arise due to irresponsible behaviour.

For more details about what is and isn’t covered, check out the Product Disclosure Statement (PDS) on Defence Bank’s website.

What does Defence Bank international travel insurance cover?

Defence Bank’s Platinum, Premium and Essentials international travel insurance policies will cover you for a medical and hospital expenses,emergency expenses, lost, damaged or stolen luggage, cancellation fees among other things. A Platinum plan offers the highest level of cover, a Premium plan is mid-range and an Essentials plan is the minimum level of international travel insurance that Defence Bank offers. The Multi-Trip policy provides the same level of cover as the Premium plan over multiple trips within a 12 month period. 

Please note that exclusions may apply depending on the plan you choose. There are also general exclusions that are not covered by any of the international policies such as incidents that occur outside of the insured period and claims that arise due to irresponsible behaviour.

For more details about what is and isn’t covered, check out the PDS on Defence Bank’s website.

Defence Bank Travel Insurance FAQs

Yes, Defence Bank’s international travel insurance policies have unlimited cover for overseas medical and hospital expenses under its Platinum, Premium and Essentials policies. In addition, Defence Bank says it will cover emergency dental expenses, evacuation or repatriation costs, non-medical escorts and funeral expenses with different limits across the different plans.

As always, various conditions and exclusions will apply depending on the circumstances of the claim and factors such as pre-existing medical conditions.

For more information, read Defence Bank’s PDS.

Yes, Defence Bank will cover you up to a certain amount for repairing or replacing luggage and personal effects that are lost, stolen or damaged while travelling. 

Under Defence Bank’s Domestic travel insurance policy, claims may be covered up to the amount of $2,500. The Cancellation Only plan does not cover lost, stolen or damaged luggage.

Under Defence Bank’s international travel insurance policies, claims may be covered up to $15,000 for a Platinum plan,a premium plan may cover lost stolen or damaged luggage up to $7,500 and an Essentials plan may cover up to $3,000.

Yes, Defence Bank travel insurance will cover up to a certain amount for lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances outside the traveller’s control. If your plane ticket was purchased using frequent flyer points, Defence Bank will pay you for the points lost

Read the PDS for more information.

You can purchase a Defence Bank travel insurance policy by first comparing your options with Canstar and then generating a quote online. 

You can also apply directly on Defence Bank’s website. If you need help applying, you can call Defence Bank.

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To make a claim, contact Defence Bank or its underwriter CGU. 

It says you’ll generally need to have the following information at hand when making a claim:

  • Your policy number
  • Standard information to identify yourself
  • The name of the insured on the policy
  • Detailed description of the incident
  • The date of loss and the loss address
  • Any details of other parties involved (if applicable).

Claims can be lodged 24 hours, 7 days a week.

Defence Bank began in 1975 under the name of Defence Force Credit Union Limited, until it changed its name to Defence Bank in 2012. Defence Bank says it is now one of Australia’s largest member-owned banks, with 90,000 members and over $1.7 billion in assets under management.

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Written by: Eliza Parry-Okeden | Last updated: July 25, 2019