Australia Post Travel Insurance

Australia Post is a provider of travel insurance, car insurance, home insurance, pet insurance, travel money cards and self-managed super funds.

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The table below displays a snapshot of Australia Post Travel Insurance’s policies on Canstar’s database, sorted by Star Rating (highest to lowest). Please note the products and Star Ratings displayed are based on a couple travelling to the USA aged under 70.


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What types of travel insurance does Australia Post Travel Insurance offer?

Australia Post Travel Insurance offers both domestic and international travel insurance, with specialised policies for annual travellers, seniors, cruisers and skiers. All of these fit under Australia Post’s comprehensive travel policy.

If you’re unsure as to which kind of travel insurance is most appropriate for you, or would like to better understand the differences between the different types of cover, check out our comprehensive guide on travel insurance.

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What does Australia Post’s international travel insurance cover?

Australia Post Travel Insurance’s international comprehensive policy will cover you for:

  • Medical cover: Australia Post Comprehensive has unlimited medical, dental and hospital cover; however, you must provide a medical practitioner’s report confirming you’re unfit to travel.
  • Loss/theft of personal items: Australia Post also covers the loss or theft of personal items, including trip delays or damage. It will pay up to $7,500 with different items such as electronic equipment, with a limit up to $3,500.
  • Travel delays/cancellation: Australia Post does cover cancellation or travel delays depending on the level of cover chosen. The comprehensive policy has unlimited additional travel and accommodation due to strikes, natural disasters, riots or other severe weather conditions.
  • Rental car excess: If, as a result of an unexpected event, the rental vehicle you have hired is stolen or damaged during your journey, Australia Post Comprehensive will reimburse you for any non-refundable excess payable to the rental vehicle company of up to $3,000.
  • 24/7 assistance: Australia Post Travel’s emergency worldwide assistance team is available 24 hours a day via phone
  • Lost or stolen documents: Australia Post will cover the cost involved in replacing important documents that have been lost or stolen.

Please note that exclusions may apply. For example, your medical cover may not pay claims for medical or dental treatment received in Australia, while it will only cover losses related pregnancy up to and including the twentieth week. Another example of an exclusion is not being covered for any delays caused by a natural disaster occurring before the start date of your insurance.

For more details about what is and isn’t covered, check out the Product Disclosure Statement on Australia Post’s website.

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Australia Post FAQs

Yes, Australia Post’s comprehensive policy has unlimited cover for overseas medical and hospital expenses under the following circumstances:

  • You need medical assistance for an unexpected illness
  • You’re seriously injured in an accident
  • You need to be evacuated for an unexpected injury

As always, various conditions and exclusions will apply. It’s highly unlikely that you will be covered if the injury you suffer is classified as a ‘pre-existing condition’, for example.

For more information on whether you’re covered or not, read Australia Post Travel Insurance’s Product Disclosure Statement.

Yes, Australia Post will cover you up to a certain amount for replacing or reimbursing luggage and personal effects that are lost, stolen or damaged while travelling.

Under Australia Post’s comprehensive policy, up to $7,500 worth of your belongings will be covered. Australia Post will also cover:

  • The cost of essential medication if its lost or destroyed
  • Up to $500 per item for essential items
  • $3,500 per item for laptops, tablets, cameras, etc.

Again, there are exclusions that come with Australia Post Travel Insurance’s policies. For personal items and jewellery, you must specify them before applying, and all items must be approved by Australia Post; otherwise they will not be covered. Ensure you check the PDS to find out more about what items and luggage are and aren’t covered.

If you’re not sure what to do when your luggage goes missing, check out our guide on travel mishaps and how to avoid them.

Yes, Australia Post Travel Insurance will cover up to a certain amount for lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances outside the traveller’s control on a policy:

  • Depending on the policy you decide to take out, you can receive cover if your journey was cancelled or delayed, with additional travel and accommodation due to strikes, natural disasters, riots or other severe weather conditions.

Read the Product Disclosure Statement for more information on the various exclusions that may apply.

You can purchase an Australia Post Travel Insurance policy by first comparing your options with Canstar and then generating a quote online. All you need to do list is your personal details (age, length of trip, address etc.), your pre-existing conditions and your choice of cover:

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There are three main ways you can lodge a claim with Australia Post.

  1. You can lodge a claim over the phone as it provides 24/7 emergency assistance, as well as reverse charges if you’re calling internationally. For an international claim, call +61 2 8907 5647.
  2. You can lodge a claim online – upload documents from a laptop or smartphone and regularly check the status of your claim.
  3. You can post your claim by downloading your claim form, attaching original receipts and mailing them to:

Australia Post Claims

Travel Insurance Partners

PO Box 168

North Sydney NSW 2060

Check out our guide on how to make claiming for travel insurance easier.

Founded in 1809, Australia’s postal service was created by former convict Isaac Nichols, who was appointed to take charge of all mail arriving into the young Colony of New South Wales. He ran our first Post Office out of his home on George Street in Sydney. He would list the names of people who had received mail in The Sydney Gazette, and the person picking up their mail paid with a shilling per letter, or more for parcels. Certain members of the upper class had their mail hand-delivered personally by Nichols.

Today, Australia Post employs people from 137 different countries, speaking 65 different languages. Australia Post is keen for people with a disability to lead fulfilling lives, so 6.9% of its employees have a disability of some kind. As for gender equality, Australia Post’s executive workforce is 34% women.

Australia Post’s distinctive “P” logo was introduced in 1975.

Did you know? Australia Post is completely self-funded and doesn’t take any money from taxpayers, despite being a government-owned company.

Written by: Regina Collins | Last updated: