Canstar's Most Satisfied Customers - Travel Insurer Award: Winner revealed
Australians love to travel, and it seems they also love to know that their travel insurer has their back.
Canstar surveyed 1,188 policyholders across a total of 80 providers, to find out just how satisfied Australian travelers were with their travel insurer, with the results forming the basis of our first Most Satisfied Customers – Travel Insurer Award.
Along with rating overall satisfaction, survey respondents were asked how they felt their travel insurers performed in regards to customer service, value for money, cost, comprehensiveness of cover and customer communication.
Our Most Satisfied Customers Awards are aimed at empowering consumers to choose the right products for them, and complement the Star Ratings and Awards that are calculated by Canstar’s expert researchers.
Canstar’s Group Executive of Financial Services, Steve Mickenbecker, said the Customer Satisfaction Awards were a way for people who are shopping around to get a sense of which providers had hit the mark for their customers.
“People are very good judges of when they have received good service and when their expectations have been met or exceeded,” he said.
And the winner is…
The overall winner of Canstar’s 2019 Most Satisfied Customers – Travel Insurer Award is:
RAC
Canstar Ratings Manager Joshua Sale said customers of the WA-based Royal Automotive Club (RAC) rated the insurer highly in all areas considered by the Award: Communication, customer service, value for money, cost and comprehensiveness of cover.
“Compared to the average of all the other brands, RAC performed significantly better in communication and customer service,” Mr Sale said.
“RAC also performed better than the rest of the market on overall trust, and trust around paying claims.
“This shows that it is important that consumers believe their travel insurer has their back.”
Cover image Source: Mila Supinskaya Glashchenko (Shutterstock)
A journalist for more than two decades, Amanda Horswill has reported on a galaxy of subjects, including property, lifestyle, hyper-local news, data journalism, the Arts and careers.
She’s served as the Editor of Brisbane News, Deputy Features Editor for The Sunday Mail, Deputy Editor – Digital at Quest Community News, and a host of other senior positions at News Corp, prior to joining Australia’s biggest financial comparison website, Canstar.
Amanda is fascinated with the ever-changing world of finance. A passionate believer in the motto “knowledge is power”, she strives to translate the news into practical information that will help readers make informed decisions about their future. While at Canstar, her work has been regularly referenced by publishers such as the Sydney Morning Herald , The Age, The New Daily and Yahoo Finance.
Amanda holds a Bachelor of Arts (Journalism, Media Studies and Production, and Public Relations) and a Graduate Certificate in Editing and Publishing, from the University of Southern Queensland.
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