CUA Home & Contents Insurance

CUA is a provider of home insurance, landlord insurance, home loans, internet banking, car insurance, credit cards, savings accounts, life insurance, travel insurance and other investment products.

Compare CUA home and contents insurance

Here’s a snapshot of CUA home and contents insurance policies for policy holders aged below 50 years, whose total claimable amount is below $550K in New South Wales. To compare other home and contents insurance policies, click here.


Compare Home & Contents Insurance

What do CUA home and contents insurance policies cover?

CUA lets you choose from home insurance, contents insurance or a combined home and contents insurance policy. All come with several bonuses such as discounts and extra benefits for combined cover, as well as fast policy access.

Home insurance

CUA home insurance covers you for:

  • Some of the costs of rebuilding including demolition, surveyor, architect and legal fees
  • Natural disasters and extreme weather
  • Accidental breakage, theft or vandalism
  • Compensation for death
  • Motor burnout
  • Glass breakage
  • Collision of a falling tree or branch
  • Alternative accommodation/rental costs
  • Replacing, repairing and recoding of locks and keys

Contents insurance

CUA contents insurance covers:

  • Theft, loss or damage of items including furniture, household goods, electrical appliances, furnishings, clothing and personal belongings
  • Credit card and transaction card misuse
  • Damage due to extreme weather
  • Accidental damage
  • Food and medication spoilage
  • Specified items away from home, anywhere in the world for up to 90 consecutive days
  • Vet expenses if your pet is injured

Compare Home & Contents Insurance


Building insurance covers any part of your house that is permanently fixed and not intended to move, such as your walls and roof, and even the light on your front porch. Contents insurance covers all the items within your house that are not permanent fixtures, i.e. you could move them between houses. Find out more about home and contents insurance here.

As a renter, you don’t need home insurance because your landlord should have insurance for the building you live in, and if you live in a unit/apartment or townhouse, the body corporate is legally required to have building insurance for the building. But you should certainly get contents insurance to protect your own possessions. Many providers offer specialised renters’ insurance policies.

For landlords, a better option than home insurance is landlord insurance. Landlord insurance covers you for the same things as a home insurance policy, but with several important additions to cover you against risks from your tenants.

Depending on your choice of cover, CUA landlord insurance may cover repairs for damage caused by your tenants, or your legal fees if you need to sue tenants who are not paying rent. Compare landlord insurance here:

Compare Landlord Insurance

If you have a recent and accurate estimate for the value of your home and contents, then it’s often a good idea to insure up to that particular sum to get your exact money’s worth. If you don’t have an accurate idea of the above value, then you could insure for a complete replacement to give yourself peace of mind. Find out how much home insurance you need and how much contents insurance you need.

You can make an insurance claim by filling in a form online, calling CUA’s phone hotline or contacting via post. The online portal is a similarly quick process that takes roughly 10 minutes, after which a CUA representative will call you to discuss the details.

This includes all quotes, materials sourcing and legislative requirements needed to make repairs to your home, as well as helping you source replacement items if your contents have been lost or damaged.

Different insurers have different claims processes, so make sure to compare different home insurance claim apps that will make your life easier.

CUA (Credit Union Australia) was founded in 1946 by Jack Harvey, from a merger between three small Queensland-based credit unions. Today, it is Australia’s largest customer-owned financial institution, and its profits come back to its customers as better rates and lower fees.

Some of CUA’s earliest innovations included a field office operating out of a caravan to serve its regional customers in the 1960s to 1970s. CUA is now acclaimed as an employer of choice when it comes to gender equality, winning the WGEA award in 2011, 2014 and 2015.

CUA supports the Australian community, in particular through children and schools. CUA Community Care gave $75,000 in grants in 2015 to the school projects across Australia that receive the most votes. It also regularly gives $5,000 grants to reward schools for fighting childhood obesity with School Fun Runs and healthy eating initiatives. It has also been sponsoring SIDS and Kids (SNK) since 2014.

CUA sponsors innovation for the community, in particular sponsoring entrepreneurs through the annual River City Labs start-up mentoring and networking program. The CUA Hackathon is another major innovation event:

Source: CUA

Disaster relief packages were made available to customers affected by Cyclones Marcia and Lam. And every year, natural disasters or not, employees receive one day of leave per year to volunteer for the charity or cause they care about.

CUA also supports the environment through the Credit Union Foundation Australia (CUFA). This foundation develops grassroots-to-government solutions for credit unions to improve sustainability and relieve poverty in their regions.

Join the conversation about breaking news, research insights and promotional offers on CUA products through its Facebook or Twitter accounts.

Compare CUA Home and Contents Insurance

Written by: Regina Collins | Last updated: