Citi Home & Contents Insurance

Citi (formally known as Citibank) is a provider of home insurance, landlord insurance, home loans, internet banking, car insurance, credit cards, savings accounts, life insurance, travel insurance and other investment products.

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Here’s a snapshot of Citi home and contents insurance policies for policy holders aged below 50 years, whose total claimable amount is below $550K in New South Wales. To compare other home and contents insurance policies, click here.


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What do Citi home and contents insurance policies cover?

Citi lets you choose from home insurance, contents insurance or a combined home and contents insurance policy. All come with several bonuses such as discounts and extra benefits for combined cover, as well as fast policy access.

Home insurance

Citi home insurance covers you for:

  • Some of the costs of rebuilding including demolition, surveyor, architect and legal fees
  • Natural disasters and extreme weather
  • Trees, plants and shrub replacement
  • Accidental breakage, theft or vandalism
  • Compensation for death
  • Motor burnout
  • Glass breakage
  • Collision of a falling tree or branch
  • Alternative accommodation/rental costs
  • Replacing, repairing and recoding of locks and keys

Contents insurance

Citi contents insurance covers:

  • New for old replacement, regardless of age
  • Theft, loss or damage of items including furniture, household goods, electrical appliances, furnishings, clothing and personal belongings
  • Credit card and transaction card misuse
  • Damage due to extreme weather
  • Accidental damage
  • Food and medication spoilage
  • Specified items away from home, anywhere in the world for up to 90 consecutive days
  • Vet expenses if your pet is injured

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Citi FAQs

Building insurance covers any part of your house that is permanently fixed and not intended to move, such as your walls and roof, and even the light on your front porch. Contents insurance covers all the items within your house that are not permanent fixtures, i.e. you could move them between houses. Find out more about home and contents insurance here.

As a renter, you don’t need home insurance because your landlord should have insurance for the building you live in, and if you live in a unit/apartment or townhouse, the body corporate is legally required to have building insurance for the building. But you should certainly get contents insurance to protect your own possessions. Many providers offer specialised renters’ insurance policies.

For landlords, a better option than home insurance is landlord insurance. Landlord insurance covers you for the same things as a home insurance policy, but with several important additions to cover you against risks from your tenants.

Depending on your choice of cover, Citi landlord insurance may cover repairs for damage caused by your tenants, or your legal fees if you need to sue tenants who are not paying rent. Compare landlord insurance here:

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If you have a recent and accurate estimate for the value of your home and contents, then it’s often a good idea to insure up to that particular sum to get your exact money’s worth. If you don’t have an accurate idea of the above value, then you could insure for a complete replacement to give yourself peace of mind. Find out how much home insurance you need and how much contents insurance you need.

You can make an insurance claim by filling in a form online, calling Citi’s phone hotline or contacting it via post. The online portal is a similarly quick process that takes roughly 10 minutes, after which a Citi representative will call you to discuss the details.

This includes all quotes, materials sourcing and legislative requirements needed to make repairs to your home, as well as helping you source replacement items if your contents have been lost or damaged.

Different insurers have different claims processes, so make sure to compare different home insurance claim apps that will make your life easier.

Citi Australia was formed in 1977 as the Citicorp Australia Holdings in 1977. It then commenced consumer operations in Australia in 1985 as Citibank, the first foreign bank to be granted a banking licence.

Today Citi serves over one million customers in Australia, making it the largest international bank in Australia. Citi Australia is part of Citigroup, one of the world’s largest providers of financial services. Citigroup celebrated its 200th anniversary as a bank in 2012.

Source: Citi

Being a large multinational corporation, Citi has a considerable corporate and social responsibility. It supports the Australian community by focussing on supporting youth in education and finding employment. The Australian Citi Foundation Grant partners at the time of writing include Creating Futures for Youth by the Brotherhood of St. Laurence, Sister School by Global Sisters, the Skilling Australia Foundation and Community Schoolyard by Social Ventures Australia.

Citi also established the Global Community Day in 2006 to provides tens of thousands of Citi employees and their families to volunteer for worthy causes.

As for protecting the environment, Citigroup’s efforts towards sustainability include investing $71.2 billion in 2015 for social and environmental solutions, which is a big step towards its 10-year, $100 billion goal. This goal includes investing in renewable energy, the popular Citi Bikes sponsorship, water conservation, clean tech and more.

Written by: Regina Collins | Last updated: