Budget Direct Health Insurance

Yes. You can manage your GMHBA or Frank health insurance policy by visiting the appropriate online member area. If you had previously registered for the Budget Direct member area, your Budget Direct member number and login details will stay the same.

Once you’ve received medical treatment or made a purchase covered by your policy, the next step is to make a claim.

There are several ways you can lodge a claim with GMHBA or Frank:

1. On-the-spot: You can use your GMHBA or Frank membership card to claim on the spot, provided your health care provider uses the HICAPS system. This will process your claim automatically.
2. Online: You can make a claim online through the GMHBA or Frank member areas.
3. By email or post: You can also complete a claim form and submit it by email or post.
4. In a branch: If you are a GMHBA member, you can usually visit your local GMHBA branch to make a claim.

Yes, there are differences. Frank and GMHBA said they have chosen products that were most closely aligned with your former Budget Direct health insurance policy. Frank and GMHBA may not offer a product that is exactly the same. You can contact the Frank and GMHBA customer service teams to discuss and review your policy cover.

Yes, Frank Health Insurance is part of GMHBA Health Insurance, which is a not-for-profit health fund that started in Geelong in 1934. GMHBA stands for ‘Geelong Medical and Hospital Benefits Association’.

Budget Direct has been offering insurance since 2000. Since then, Budget Direct has insured more than 3 million Australians.