Apia Health Insurance
“Because we know you know.” (Apia)
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Compare Apia health insurance policies with others on the Canstar database here.
Apia Health Insurance FAQs
Choosing a health insurance policy can be a difficult task. Below, we answer some of the most frequently asked questions about Apia health insurance.
You can sign up for Apia health insurance by comparing health insurance on our health insurance comparison pages and clicking on one of their products.
If you need help applying, you can ask your questions in person at the many Apia branches across Australia (click here to find your nearest centre). Or you can call Apia on 13 50 50 (open 24/7).
Yes. You can manage your Apia health insurance policy and receive policy documents online as an alternative to receiving paper documents. However, policies with quarterly, half-yearly or yearly direct debits, cannot currently be managed online. For assistance with managing these policies, call Apia on 13 50 50.
Yes. Your health insurance does not cover you overseas. If you are travelling overseas, you need travel insurance. Apia also offers travel insurance, and you can compare travel policies on the Canstar website.
And vice versa – travel insurance only covers you while you are away from home on a trip. While you are in Australia, you need health insurance if you want to be covered for private healthcare costs. Find out more about the difference between health insurance and travel insurance here.
You can compare travel insurance on the Canstar website:
Apia Essentials Extras and Apia Essential Plus Extras both cover preventative, general, and major dental treatments. The level of cover you need will depend on the complexity and cost of the dental procedures you would like to have covered.
Once you’ve received medical treatment or made a purchase covered by your policy, the next step is to make a claim. There are several ways you can lodge a claim with Apia:
- On-the-spot: Around 20,000 Australian specialist providers have the HICAPS electronic claim system – just make sure you remember to bring your Apia health insurance membership card to process the claim immediately.
- Online: Log into your Apia account to make your claim online. Have your Apia policy number, your motor or home event information and details of any other people involved. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).
- Over the phone: You can make a claim over the phone – and this is the option Apia recommends for all complex claims – by calling Apia: 13 50 50 (open 24/7).
Apia will then make the payment, either by bank transfer or by sending you a cheque.
Apia is one of Australia’s leading insurance and financial services brands, forming part of the Suncorp Group.
Apia’s story began over 25 years ago, with the goal of providing the best possible insurance products and service to Australia’s Over 50s seniors.
Apia now has more than 700,000 customers around the country, with over 450 staff across the various branches.
Source: Apia Australia