Once you’ve received medical treatment or made a purchase covered by your policy, the next step is to make a claim. There are several ways you can lodge a claim with Australian Unity:
- On-the-spot: Around 20,000 Australian specialist providers have the HICAPS electronic claim system – just make sure you remember to bring your Australian Unity health insurance membership card to process the claim immediately.
- Mobile app: Make claims using the Australian Unity mobile app. Simply take a photo of your receipt using your smartphone and submit the claim for a benefit instantly (requires connection via mobile data or WiFi).
- Online: Log into your Australian Unity account to make your claim online. Simply enter the details found on your receipt, and have your BSB and bank account number ready for immediate transfer of your benefit from Australian Unity into your bank account.
- By Post: You can fill out a claim form, attach your invoice and receipt from the specialist provider, and post this paperwork to:
Australian Unity Healthcare
271 Spring Street
Melbourne VIC 3000
Australian Unity will then make the payment, either by bank transfer or by sending you a cheque.
- Over the phone: If you have any questions or need help filling out your claim form, call Australian Unity to get your claim processed over the phone: 1800 807 144 (open Mon-Fri).