Health Partners Health Insurance
What’s on offer from Health Partners?
Health Partners offers hospital cover, extras cover, and combined hospital and extras cover. Its policies can be tailored to singles, couples, and families.
Health Partners offers the following hospital policies:
- Bronze Hospital – provides cover for a range of common procedures from clinical categories including brain and nervous system, ear, nose, and threat, gynaecology, and hernia/appendix
- Silver Hospital – adds cover for heart and vascular system, back, neck, and spine, dental surgery, and more
- Silver Hospital Plus – adds cover for joint replacements and more
- Gold Hospital – provides cover for all clinical categories
Health Partners also offers the following extras policies:
- Starter Extras – provides cover for optical, general dental, pharmacy, emergency ambulance and more
- Standard Extras – adds cover for chiro, acupuncture, orthodontics, and more
- Top Extras – adds cover for major dental, podiatry, speech therapy, massage, psychology, and more
Health Partners FAQs
There’s a lot to think about when choosing a health insurance policy Below, we answer some questions you might have about Health Partners.
You can sign up for Health Partners by comparing health insurance on our health insurance comparison pages and applying via its website.
If you need help applying, Health Partners offers a number of contact options. For example, you can use its 24/7 online web chat service, or receive support over the phone.
Yes, Health Partners encourages members to manage their policy online. Unless you specifically ask for a printed copy, Health Partners will send you policy documents, tax statements, and other communications by email or through the online portal.
All Health Partners extras policies include cover for general dental. However, only its Top Extras policy provides cover for major dental procedures. The level of cover you need will depend on the complexity and cost of the dental procedures you would like to have covered.
Health Partners’ hospital policies from the Silver level upwards offer cover for dental surgery.
Once you’ve received medical treatment or made a purchase covered by your policy, the next step is to make a claim. There are several ways you can lodge a claim with Health Partners:
- On-the-spot: Around 20,000 Australian specialist providers have the HICAPS electronic claim system – just make sure you remember to bring your Health Partners membership card to process the claim immediately.
- Mobile app: Make claims using the Health Partners mobile app (available for Apple and Android devices) by taking a photo of your receipt using your smartphone and submitting the claim for a benefit (requires internet connection via mobile data or WiFi).
- Online: Log into your Health Partners Members Online account section to make your claim online. Enter the details found on your receipt, and have your BSB and bank account number ready for immediate transfer of your benefit from health.com.au into your bank account.
- By post: You can download and fill out a claim form, attach your invoice and receipt from the specialist provider, and post this paperwork to: Health Partners Claims Assessor, Reply Paid 1493, Adelaide SA 5001
If the claim is approved, Health Partners will then make the payment, either by direct deposit or cheque.
At the time of writing, Health Partners does not offer Working Visa Health Cover (OVHC), as their cover is designed for people who have full Medicare eligibility. However, if you’re on an overseas visa and are from a country with a reciprocal healthcare agreement, you could be eligible for one of Health Partner’s policies.
Find out more by comparing working visa policies on our website:
Founded in 1937, Health Partners officially opened as the South Australian Public Service Association Hospital Benefit Fund, with its core business providing hospital cover to members of the SA Public Service Association and their families.
Since then, Health Partners says it has grown to become South Australia’s largest open (public offer) health fund. Today, it says it has a membership totaling almost 40,000, covering more than 80,000 people.
Health Partners also owns and operates four optical centres and provides a network of 50 participating pharmacies and 45 physiotherapy partners.