Current Ratings & Awards
Canstar Star Ratings and Awards
Whether you are seeking a new home loan, are keen to refinance, or want to compare options for a new bank account, loan, superannuation, investment or insurance product, Canstar’s Star Ratings and Awards can help.
Canstar Customer Satisfaction Award winners
Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider, and complement our Star Ratings and Awards that are calculated by Canstar’s expert researchers.
Customer Satisfaction
How can you find a 5-Star Rated financial product on Canstar.com.au?
Credit and debit card products
Accounts and transfers
Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest rates, buy now pay later (BNPL), business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.
How do Canstar’s Star Ratings and Awards work?
Canstar’s researchers use a sophisticated methodology that’s tailored to each product type. The result is Canstar’s Star Ratings, with top-rated products across the banking, insurance, business, investment and super sectors recognised with a 5-Star Rating. The Star Ratings are based on the overall value each product offers to Australian consumers, based on a combination of price and features.
Canstar also recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. In many cases, these Awards are given to the providers with products that are the strongest overall performers in our Star Ratings over the award period. In other cases, Canstar may give Awards independent of our Star Ratings to providers found to excel in a particular financial product category during the award period.
How does Canstar recognise customer satisfaction?
Canstar regularly surveys Australian consumers to ask how satisfied they are with their providers across a range of financial product categories. Institutions found to have the most satisfied customers overall are recognised in the Canstar Customer Satisfaction Awards.
You can find out more about Canstar’s Star Ratings and Awards process.
Research expertise
Canstar’s expert in-house Research team researches and rates thousands of financial products across over 30 categories, to help consumers make informed purchase decisions.
Star Rated products
Canstar’s Star Ratings are for products, with top performers earning a 5-Star Rating.
Outstanding Value Awards
Canstar’s Outstanding Value Awards are for products and providers, recognising the strongest performers in our Star Ratings or in a particular financial product category over the year.
Customer satisfaction
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
FAQs
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