Canstar's 2024 Everyday Banking Awards

Bank of the Year Award – Everyday Banking
Customer-Owned Bank of the Year Award – Everyday Banking

Canstar releases its
2024 Bank of the Year Awards for Everyday Banking.

Released: 5 September, 2024

About the Everyday Banking Awards

Canstar’s Bank of the Year Award for Everyday Banking recognises the institutions offering competitive transaction accounts and credit cards for a variety of consumers in Australia.

Learn more about our Award process in the methodology.

2024 everyday banking award logo

Numbers crunched by Canstar Researchers

  • 12 banks assessed
  • 20 customer-owned institutions assessed 
  • 2 award-winning providers

Read our methodology →

View all Star Ratings and Awards →

Congratulations to the Award winners

(Winners are listed alphabetically)

Australian Military Bank

Everyday Banking – Customer-Owned Bank of the Year

A new Award winner, Australian Military Bank moved up the ranks significantly in 2024, taking out Canstar’s number one spot for Customer-Owned Bank of the Year Award for Everyday Banking. Its standout product, the Military Rewards Account, boasts a rewarding cashback program, no annual or service fees. Australian Military Bank’s win is further supported by the consistent performance of its Low Rate Visa Credit Card.

Established in 1959, Australian Military Bank is Australia’s longest serving defence financial institution. The customer-owned bank is open to the general public but caters to Australian Defence personnel and their families.

HSBC

Everyday Banking – Bank of the Year

HSBC continues to dominate the transaction space with its Everyday Global Account, which holds a firm lead in the transaction market due to its fee-free transactions and cashback program on purchases under $100. Contributing to its performance is also HSBC’s Premier World Mastercard (Rewards plus), which has no annual fee, competitive rewards earning and complimentary insurance benefits.

HSBC is a banking and financial services organisation, operating in 63 countries and territories across the world. Founded in 1865 in Hong Kong and Shanghai, HSBC first started operations in Australia in 1965.


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About Canstar

Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest ratesbuy now pay later (BNPL)business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.

FAQs

Canstar’s expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar’s unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.

In addition to Canstar’s Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.

Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.

Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.

As Australia’s biggest financial comparison site*, Canstar compares more than 775 brands across more than 30 finance categories. Each of Canstar’s Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. You can find out more about how Canstar’s value-based rating system works.

For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.


About: Josh Sale, Group Manager, Research & Ratings

Headshot of Josh Sale, Canstar

Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)

Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.

As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.

Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.

Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.

You can follow Josh on LinkedIn, and Canstar on Twitter and Facebook.


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