2023 Fixed Rate Home Loan Awards

Bank of the Year – Fixed Rate Home Loan
Customer Owned Bank of the Year – Fixed Rate Home Loan
Non-Bank of the Year – Fixed Rate Home Loan

Australia’s largest comparison site, Canstar, releases its
2023 Fixed Rate Home Loan Awards.

Released: 17 August, 2023

About the Fixed Rate Home Loan Awards

Canstar’s Fixed Rate Home Loan Awards recognise the institutions that provide outstanding value fixed rate home loan products to consumers in Australia. The Award takes into consideration banks, customer-owned banks and non-bank lenders.

Learn more about our Award process in the methodology.

Fixed rate home loan award logo

Numbers crunched by Canstar Researchers

  • 77 home loan providers rated
  • 5 fixed rate terms analysed
  • 2 consumer profiles considered
  • 3 award-winning providers

Read our methodology →

View the full Star Ratings results →

View all Star Ratings and Awards →

About this year’s awards

Josh Sale – Canstar’s Ratings Manager

With successive cash rate rises from the Reserve Bank of Australia (RBA) since May 2022, Australia has faced an extremely volatile time for home loan interest rates. Despite this, figures from the Australian Bureau of Statistics showed a pickup for the humble fixed rate mortgage, with 8.2% of new lending going to fixed rate loans after hovering between 4% and 5% for the past year or so.

With this in mind, this year’s standout providers were the ones who delayed fixed rate hikes and kept forecasts at a minimum when adjusting their fixed rates.

Canstar’s Fixed Rate Home Loan Awards uses our unique and sophisticated methodology in conjunction with the Home Loan Star Ratings to compare the cost and features of a fixed rate home loan to determine the products that offer outstanding value.

Congratulations to the Award winners

(Winners are listed alphabetically)

HSBC

Bank of the Year – Fixed Rate Home Loan Award

Winning this Award for the first time, HSBC was found to offer outstanding value fixed rate home loans in almost every assessed profile, on top of not increasing their fixed rates until late June.

HSBC is a banking and financial services organisation, operating in 63 countries and territories across the world. Founded in 1865 in Hong Kong and Shanghai, HSBC first started operations in Australia in 1965.

Hume Bank

Customer Owned Bank of the Year – Fixed Rate Home Loan Award

Hume Bank has once again picked up the Customer Owned Bank of the Year Award for Fixed Rate Home Loans, particularly in recognition for their dedication to keeping rates low.

Formed in 1955, Hume Bank is a 100% customer-owned bank headquartered in Albury, New South Wales.

Tic:Toc Home Loans

Non-Bank of the Year – Fixed Rate Home Loan Award

TicToc has maintained their Award for this year, demonstrating you do not need to refinance to one of the larger institutions for competitive rates.

Launched in 2017, Tic:Toc is a platform technology company with an Australian Credit Licence. They have partnered with Bendigo and Adelaide Bank to offer home loans online through their platform.


Does Canstar rate other products?

 

 

About Canstar

Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest ratesbuy now pay later (BNPL)business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.

FAQs

Canstar’s expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar’s unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.

In addition to Canstar’s Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.

Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.

Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.

As Australia’s biggest financial comparison site*, Canstar compares more than 775 brands across more than 30 finance categories. Each of Canstar’s Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. The top 10% of products are recognised with a 5-Star Rating. You can find out more about how Canstar’s value-based rating system works.

For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.


About: Josh Sale, Ratings Manager

Headshot of Josh Sale, Canstar

Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)

Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.

As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.

Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.

Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.

You can follow Josh on LinkedIn, and Canstar on Twitter and Facebook.


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