Canstar's 2026 Most Satisfied Customer Awards: Travel Insurance
About the award
Canstar's Most Satisfied Customers Awards recognise brands that perform best in the areas that matter most to customers. We survey thousands of Aussies each year, asking them to rate the brands and services they use across key criteria like communication that keeps them informed and value for money.
These awards don't just look at one overall score. They assess how brands perform across specific factors that actually drive customer satisfaction, with each factor weighted based on its real impact. Our Research Team analyses this data to determine which brands are setting the benchmark for customer satisfaction.
Unlike our Expert Awards, which assess product value, this award is based entirely on the real-world experiences of everyday Australians.
We surveyed travel insurance customers like you to find out which provider they're most satisfied with. Here's who came out on top in Canstar's Most Satisfied Customers Awards.
2026 Winner
Travel Insurance
About the winner
Virgin Australia
Virgin Australia scored highest on value for money — the factor that matters most to travel insurance customers — also leading on comprehensiveness of cover, customer service, and communication.
- A simple purchase experience. Customers described the process as easy, particularly the convenience of adding cover while booking a flight, as well as a straightforward website and app experience.
- 24/7 overseas support. Access to around-the-clock emergency assistance while travelling was another factor customers were positive about.
Virgin Australia's travel insurance is arranged and administered by Cover-More. When you purchase travel insurance through Virgin Australia, the policy itself is provided by Cover-More.
About our research
We surveyed Australian travel insurance customers and asked them to rate their satisfaction with their brand across five criteria.
Criteria assessed
The criteria we assess — and how much weight each one carries — are determined through statistical analysis of what actually drives customer satisfaction. This means the weightings reflect what genuinely matters to customers, based on data.
Value for money carried more than three times the weight of cost in our assessment this year. While travel insurance is often bought on cost alone, customer satisfaction is actually driven by whether the cover and service justify what they pay — not just finding the cheapest policy.
Brands considered for this award
To be eligible for this award, brands must meet a minimum sample size of 30 respondents, ensuring results are based on a meaningful volume of customer experiences. The following brands met this threshold and were assessed:
1Cover Direct Insurance · Allianz Australia · Australia Post · BUPA Insurance · Budget Direct · Commonwealth Bank · Covermore · Everyday Insurance · Fast Cover · Flight Centre · InsureandGo · Medibank · nib Health Funds · NRMA Insurance · Qantas · RAA · RAC · RACQ · RACV · Southern Cross Travel Insurance · Tick Travel Insurance · Travel Insurance Direct · Virgin Australia · Zoom Travel Insurance
FAQs
Who decides the winners for Canstar's Star Ratings and Awards?
Canstar's expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar's unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.
What other awards does Canstar give?
In addition to Canstar's Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar's Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.
What are Canstar's Outstanding Value Awards?
Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.
What are Canstar's Customer Satisfaction Awards?
Canstar's Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
How does Canstar work out award-winning brands and providers?
Canstar compares over a thousand brands and products across multiple finance and household services categories, including banking, insurances, superannuation as well as energy and mobile. Each of Canstar's Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. You can find out more about how Canstar's value-based rating system works.
Who do I contact for a media enquiry about Canstar's Star Ratings?
For media enquiries, commentary or analysis about Canstar's Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.