Petsy Pet Insurance

Petsy does not say that you need to provide your pet’s medical records in order to take out its pet insurance. However, you may need to provide your pet’s medical history as part of the claims process.

Yes, Petsy says you can use any vet who is licensed to practise in Australia.

Yes, Petsy currently has the following annual benefit limits:

• Vet Select – $25,000
• Vet Basic – $6,000
• Dog accidental injury and/or illness cover – $10,000
• Puppy accident and illness cover – $10,000
• Puppy accidental injury cover – $8,000
• Cat accident and illness cover – $3,000 for accidental injuries and $3,000 for illnesses
• Cat accidental injury cover – $3,000
• Indoor cat illness only cover – $5,000

Petsy pet insurance also has sub-limits that apply to certain conditions, such as paralysis ticks and cruciate ligament conditions. Check the PDS for more information.

Petsy will pay up to 100% of eligible vet costs, up to the annual benefit limit or sub-limit under your policy. At the time of writing, the following benefit percentages apply:

• Vet Select – 100% for pets aged between eight weeks and eight years, 65% for pets aged over eight years
• Vet Basic – 90% for pets aged between eight weeks and eight years, 65% for pets aged over eight years
• Dog accidental injury and/or illness cover – 80%
• Puppy accidental injury and/or illness cover – 80%
• Cat accidental injury and/or illness cover – 80%
• Indoor cat illness only cover – 80%

You can purchase Petsy pet insurance online or by calling 1300 855 663. When applying, you will need to provide information about your pet including its breed, date of birth and whether it has been desexed.

You can lodge a pet insurance claim with Petsy via the Petinsurance.com.au customer portal. Petsy says you will be able to register for the portal when you take out a policy. If you don’t have access, Petsy says you can also call the customer service team for claim forms.

To make a claim, Petsy says you will need to provide a copy of your vet’s tax invoice and consultation notes. If it is your first claim, you will also need to provide a full veterinary history.

Alternatively, you may be able to claim on the spot through GapOnly™. This allows you to pay the gap (the difference between the vet’s invoice and the insurance claim benefit) at the time of the treatment.

Petsy says your policy will automatically renew each year (unless you notify them otherwise) on the terms set out in the renewal offer. Petsy says the renewal offer will be sent to you advising you of the renewal date and any changes to your existing cover.

You might want to compare pet insurance policies before simply renewing the same policy. You can compare a range of pet insurance policies on Canstar’s database:

Compare Pet Insurance

Petsy through its partnership with Petinsurance.com.au is a provider of pet insurance. The policies it sells are underwritten by PetSure and are issued by Hollard Insurance. In addition to insurance, Petsy offers customers a range of membership features such as discounts on accommodation, food and other insurance products.