Petbarn Pet Insurance

Petbarn is a provider of pet insurance and all things pets, including food, health products, grooming services, toys and more.

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The table below displays a snapshot of pet insurance policies with accident and illness cover on Canstar’s database with links to providers’ websites, sorted by Star Rating (highest to lowest). These results are based on cover for a one-year-old medium dog breed.


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What types of pet insurance does Petbarn offer?

Unlike other provides, Petbarn offers three different levels of Accident and Illness cover:

  • The Saver Plus policy
  • The Essential Policy
  • The Ultimate Policy

The latter of these two have optional routine care benefits and no waiting periods, enabling you to upgrade them to comprehensive levels of cover.

If you’re unsure as to which kind of pet insurance is most appropriate for you, or would like to better understand the different levels of cover, check out our guide to the different kinds of pet insurance.

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What breed of pets does Petbarn pet insurance cover?

Petbarn covers dogs of small, medium and large breeds, as well as cats. It offers specialised policies for each of these different breeds of pets.

If you have more than one pet covered with Petbarn, you can receive a 10% multi-pet discount (per pet). Additionally, every dollar you spend on your premiums gives you points, which you can spend at Petbarn stores and Greencross Vets.

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How do you take out pet insurance from Petbarn?

You can easily apply for a Petbarn pet insurance policy by generating a quote online – you simply need to enter a few details about your pet, such as their age, breed and whether they are desexed. You can call Petbarn on 1300 618 412 for help applying.

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Petbarn FAQs

Petbarn expressly lists some illnesses and injuries as exclusions that are not covered by its pet insurance, mainly:

  • Pre-existing conditions
  • Dental care
  • Certain treatments like behavioural problems, blood transfusions, treatment if your pet is used for commercial purposes, etc.
  • Most elective procedures
  • Malicious acts by you to your pet, or a failure to take reasonable care

It’s important to read the Product Disclosure Statement to find any exclusions listed in a policy and to also consider what illnesses your pet may need coverage for. For more information about what’s not covered by some pet insurance policies, check out our list of 13 common pet insurance exclusions.

Petbarn Pet Insurance has a maximum age limit of nine years and a minimum of eight weeks for all types of cover, although all Petbarn policies come with lifelong cover. This means that once you take out pet insurance, Petbarn won’t cancel your policy due to an ageing pet as long as you continue to meet your requirements as a customer.

It’s important to check with your chosen provider to see if they have an age limit on their policies – older pets tend to be more expensive to cover as they are much more likely to suffer from illness or injury than younger pets.

Not when applying, although you may have to provide one when renewing your policy or applying to be covered for what is classified as a pre-existing condition.

Yes, Petbarn lets you choose between any eligible Australian vet, and in some cases even overseas vets.

Yes. The annual benefit limit and claim terms and conditions for Petbarn’s Ultimate Cover is $20,000 – the details of which are outlined in the Product Disclosure Statement. The other two policies (saver-plus and essential) have annual benefit limits of $10,000 and $15,000, respectively.

Find out more about pet insurance benefit limits and how much you can claim here.

Petbarn allows you to receive a reimbursement of up to 80% of your vet costs. The reimbursement you receive will depend on the age of your pet and your choice of insurance cover – for example, the saver plus policy only reimburses 50%.

The easiest way to lodge a claim with Petbarn is to do so using the PetPortal online: visit your vet and upload a copy of the invoice as well as their consultation notes, and submit your pet’s medical history if it is your first time claiming.

Your Petbarn pet insurance policy will automatically renew if you choose not to alter or cancel it after receiving your renewal notice. If you’re not sure whether to renew or switch, here’s our guide to renewing your pet insurance policy.

Make sure you compare pet insurance policies before simply renewing the same policy, so that you continue to get outstanding value insurance at the right price:

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PetBarn is a subsidiary of Greencross Limited, one of Australasia’s largest veterinary and pet care companies. Greencross has 230 stores across Australia, operating under the name of PetBarn as well as others, such as City Farmers in Australia and Animates in New Zealand.

PetBarn was founded in 2006, and supports pet-related charities across the country. These include ThePet Foundation, an organisation that provides financial support to animal rescue groups, and Seeing Eye Dogs Australia, which trains highly skilled guide dogs for those who are visually impaired

Written by: William Jolly | Last updated: