Outstanding Value Pet Insurance Winners 2017

Looking for a good value pet insurance policy? Canstar has rated 134 policies from 23 providers and has found 8 pet insurance products to be worthy of our award for outstanding value.


We all want the best for our pet’s health, and many pet owners now strongly consider taking out a pet insurance policy. But how do you pick the right pet insurance policy for your pet?

Canstar has finalised the 2017 Outstanding Value Pet Insurance Award to help Australians compare policies based on a combination of both price and features.

Out of the 23 pet insurers compared, Canstar is pleased to give out 8 awards across the three different types of cover (Accident, Illness and Routine Care, Accident & Illness, Accident Only).

Accident Only Winners Accident & Illness Winners  Accident, Illness 
and Routine Care Winners 
  • Bow Wow Meow
  • HCF Insurance
  • Pet Insurance Australia


  • Bupa
  • PetBarn
  • PetMed


  • PetBarn
  • PetMed

Of these award winners, this article will focus on the 3 winners who performed the most consistently across all 3 types of cover: PetBarn, PetMed and Pet Insurance Australia.

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Petbarn Pet Insurance

A new entrant to Canstar’s Pet Insurance AwardPetBarn has won both our Accident and Illness Cover and our Accident, Illness and Routine Care Award on its first tryPetBarn set a new standard for Accident and Illness cover in this year’s rating, managing a strong combination of price and features, while their 5-Star Rated ‘Ultimate’ product emerged as a market-leader for prices across all 16 cat and dog profiles assessed for Accident, Illness and Routine Care

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Additional standout features of PetBarn Accident & Illness Policy include:

  • Cover for emergency boarding fees
  • Cover for specialist care and consultations
  • Cover for veterinary visits
  • Cover for:
  • Cancer treatments
  • Gastrointestinal problems
  • Hereditary and congenital conditions
  • Skin conditions

For its Accident, Illness and Routine Care policy, a $20,000 annual benefit limit makes this policy an excellent option if your breed of pets is prone to certain diseases and health risks.

In addition to the benefits listed above, The ‘Ultimate’ plan also covers:

  • Emergency boarding for up to $1,200/year
  • $300/year worth of vet consultations
  • $2,600/year worth of cruciate ligament conditions benefits
  • $750/year of dental benefits
  • $1,500/year for paralysis tick treatment

PetBarn recognises that the needs of pets are likely to change as they age, and with larger breeds, these changes are likely to take place a little earlier. That is why PetBarn stands out as a good option for people with older pets, as they offer lower premiums for pets in older age categories of 4-7 years

PetBarn also has a customer support helpline available 12 hours a day, 7 days a week for any urgent enquiries you might have.

If you are considering PetBarn pet insurance, you can compare what’s available in our comparison table below. This table shows the pet insurance options on offer for a 1-year-old dog of a medium-sized breed, for Accident & Illness cover. Please note that this table is sorted by annual benefit limit (lowest to highest).

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About PetBarn

PetBarn is a subsidiary of Greencross Limited, one of Australasia’s largest veterinary and pet care companies. Greencross has 230 stores across Australia, operating under the name of PetBarn as well as others, such as City Farmers in Australia and Animates in New Zealand.

PetBarn was founded in 2006, and it offers a huge range of pet services in addition to insurance:

  • Veterinary services
  • Dog washing and grooming
  • Adoption services
  • Puppy behaviour training schools
  • Pet hotels (kennel and cattery)
  • Toys and clothing

PetBarn supports pet-related charities across the country. These include ThePet Foundation, an organisation that provides financial support to animal rescue groups and Seeing Eye Dogs Australia, which trains highly skilled guide dogs for those who are visually impaired. You can see some of the cute pups currently training to help the blind on the PetBarn website.

Source: PetBarn

Source: PetBarn

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Petmed logo

PetMed has a strong history of success with Canstar, winning the awards for Accident and Illness Cover and Comprehensive Cover for the third year in a row in 2017. PetMed offers excellent prices throughout its product range, particularly when it comes to cat cover, as it offers superior prices for all cat insurance policies compared to other providers on the market.

PetMed, in general, offers excellent cover for older pets, leading its competitors in terms of price for pets (especially dogs) aged 6-7 years old. PetMed also has no restrictive age limits, which is good news for those looking to take out insurance for an elderly animal.

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Additionally, PetMed has further improved their feature offering after their successful performance in our 2016 awards, leading to some superb benefits for customers. One of the key benefits they offer customers is a free health report for every dog and cat breed. These reports show all the available health research for your specific breed and cover the topics of:

PetMed also gives fast payouts, as 80% of claims are paid within 5 business days, provided that you have given them all the relevant documents.

If you are considering PetMed pet insurance, you can compare what’s available in our comparison table below. This table shows the pet insurance options on offer for a 1-year-old dog of a medium-sized breed, for Accident & Illness cover. The table is sorted by star rating (highest to lowest).

About PetMed

Having helped Australian pets for over 20 years, PetMed is the second oldest pet insurance provider in the country. It has a research team that regularly examines the latest medical reports and veterinary journals, ensuring that their members’ pets receive the highest possible level of pet care.

PetMed is underwritten by The Hollard Insurance Company.

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Pet Insurance Australia

Pet Insurance Australia

Pet Insurance Australia is a familiar name to Canstar, as they have won our Accident Only award for the third year in a row, due to their competitive pricing structure which includes some of the lowest priced policies on the market today. Further enhancing its price offering is an $8,000 annual benefit limit, and an 80% reimbursement on eligible vet costs less your choice of either $0, $100 or $200 excess paid.

Pet Insurance Australia also has a very strong feature offering, and they are a policy leader within the areas of general and treatment conditions. With Pet Insurance Australia’s Accident Only policy, you can receive the following benefits:

  • Your pets will be covered immediately after the policy has been accepted
  • The waiting period can be waived
  • Your excess can be paid per condition, rather than per claim
  • You can apply online and over the phone
  • Your pets are covered for:
  • Hospital visits
  • Emergency care
  • Lab and diagnostic tests
  • Specialist care
  • Consultations

If you are considering Pet Insurance Australia pet insurance, you can compare what’s available in our comparison table below. This table shows the pet insurance options on offer for a 1-year-old dog of a medium-sized breed, for Accident & Illness cover. The table is sorted by star rating (highest to lowest) with links direct to the providers website.

About Pet Insurance Australia

Pet Insurance Australia is a family-owned pet insurance business that has been running since 2008. With 3 consecutive Canstar Awards in pet insurance, Pet Insurance Australia clearly knows how to provide high-quality pet cover.

Pet Insurance Australia has come to serve over 18,000 pet owners Australia-wide, and is underwritten by The Hollard Insurance Company, who have over 18 years of international experience.

Source: Pet Insurance Australia

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How did we pick the pet insurance winners?

Canstar’s Research team assessed pet insurance policies against a value proposition that considers both price and features. They analysed an array of characteristics such as:

  • Premiums (e.g. price per $1,000 of benefit, average annual premium)
  • Features (e.g. policy conditions, standard inclusions, claims and application process, discounts or refunds)
  • Benefit payout (e.g. % of vet costs reimbursed, annual benefit limit)

For more information on how we do our pet insurance ratings and judge our awards, read our methodology on the Pet Insurance Award report page.

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The inclusions mentioned represent a selection of what is covered at the time of writing. Additional terms and conditions may apply to different features. Additional fees may apply to the product. Please ensure that you read the product disclosure statement to determine all the current options and inclusions for the product you are considering.


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