2021 Most Satisfied Customers – Home Insurer

2021 Most Satisfied Customers – Home Insurer

Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider. They complement our Star Ratings and Awards, which are calculated by Canstar’s expert researchers. 

Read on to see which home insurers had the most satisfied customers across Australia in 2021. We also reveal which seniors insurance customers (which considers home and car insurance for over 60s) were the most satisfied. 

Released July 2021

2021 Most Satisfied Customers – Home Insurer

Home Insurer – National Award Winner

  • Youi

Home Insurer – State Award Winners

  • ANZ
  • Youi
  • RAA
  • RAC

Seniors Insurer Award Winner

  • Youi

Numbers crunched by Canstar Researchers

Read Methodology
Home Insurance Canstar Icon
5,118
home insurance policyholders surveyed
Winner Canstar Icon
4
Award-winning home insurers
Data Canstar Icon
4,882
seniors policyholders surveyed
Winner Canstar Icon
1
Award-winning seniors insurer

What drives customer satisfaction?

Find out which factors were the most important for home insurance customers, and seniors customers with home or car insurance.