ME Bank announced to customers on Twitter around 12.30pm AEST on Wednesday that internet banking and its mobile app were unavailable for some customers.
“We’re working to get this fixed ASAP & are sorry for any hassle,” the bank said.
An ME Bank spokesperson told Canstar the network outage was caused by a system failure at its data centre.
Customers have expressed their frustrations with the outage online, with one Frederic Fery saying the app was “not loading” and when it did it was “very slow”.
It’s becoming very hard to justify using you as our online bank when you’re frequently offline
— Xavier Smith (@XavierJSmith) August 21, 2019
ME Bank also experienced an unplanned system outage in late June that it said was caused by a “hardware malfunction”, and reported slow speed and login times in early July.
The Reserve Bank of Australia reported in June that the number of hours Australian banks had spent offline due to outages in the past year had more than doubled to, and hit its worst annual level in five years.
RBA Assistant Governor Michele Bullock said the most common reported cause of outages was software failures.
“Around half of the number of service disruptions in 2018 were to mobile and online banking channels, while card services accounted for around 10% of the incidents,” Ms Bullock said.
UPDATE: ME Bank announced to customers at 10.40pm AEST on Wednesday via Twitter that its online banking services were back up and running.