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Most Satisfied Customers Award for QLD Gas Providers small logo

Most Satisfied Customers

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Origin Energy has landed the top spot in our Queensland gas supplier ratings in 2026. The retailer excelled in the categories deemed the most valuable to customer satisfaction by Queenslanders. 

About Canstar’s Most Satisfied Customers QLD Gas Providers Awards

Canstar’s Most Satisfied Customers Awards shine a light on gas providers with the happiest customers in QLD. We ask customers to rate their satisfaction with their current gas provider based on important criteria like customer service, how clear their bill and prices are, online tools and advice, ease of sign-up and value for money.


Numbers crunched by Canstar’s researchers

  • 235 customers surveyed
  • Five providers assessed
  • Two providers shortlisted
  • One award winner

Read our methodology


The best gas supplier in QLD

Who is the best QLD gas provider?

The brands rated are listed below in order of best overall satisfaction.

1. Origin Energy

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For the second year in a row, Origin Energy has been named the best-rated gas supplier among Queenslanders surveyed, scoring highly for value, customer service, billing and signup.

Energy giant Origin has several offers available in QLD. Plans include variable rates, as well as 12-month or ongoing contract options, each with no exit fees. No-fuss basic plans are available, along with flexible payment options. Origin also offers a plan that includes bonus Everyday Rewards points.

Origin Energy gas plans

Here are Origin Energy gas plans on our database for QLD.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
Origin Energy
Origin Go Variable Ongoing
$765
$765
Origin Energy
Origin Everyday Rewards Variable Ongoing
$801
$801
Origin Energy
Origin Basic
$910
$910
Origin Energy
Origin Standing
$910
$910
Results updated 09-10-2026 for Origin Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Brisbane QLD 4000, Australia in the Australian Gas Networks network. Based on the selected distributor, we've estimated the general usage of 7,800 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

2. AGL

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AGL customers can choose from a handful of gas offers in QLD, with variable rates and no lock-in contracts or exit fees. While AGL doesn’t offer the plan discounts or incentives you may find from other retailers, the energy giant’s competitive rates stack up well against other offers in the market. Plans may also offer other sign-up incentives like sign-up bill credits and a standard monthly Netflix subscription on the AGL Netflix Plan. AGL was rated second for overall satisfaction. 

AGL gas plans

Here are AGL gas plans on our database for QLD.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
AGL
Residential Seniors Saver
$633
$633
AGL
Residential Seniors Saver - New to AGL
$633
$633
AGL
Residential Smart Saver
$669
$669
AGL
Residential Smart Saver - New to AGL
$669
$669
Results updated 09-10-2026 for AGL energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Brisbane QLD 4000, Australia in the Australian Gas Networks network. Based on the selected distributor, we've estimated the general usage of 7,800 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

Previous winners in QLD

AGL has been the winner of Canstar's Most Satisfied Customers award for QLD Natural Gas Suppliers for the past 6 consecutive years, from 2018 to 2023. 

  • 2024: Origin
  • 2023: AGL
  • 2022: AGL
  • 2021: AGL
  • 2020: AGL
  • 2019: AGL
  • 2018: AGL
  • 2017: Origin Energy
  • 2016: Origin Energy
  • 2015: Origin Energy
  • 2014: Origin Energy

FAQs about Canstar's QLD gas provider award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

Canstar surveyed 235 Queensland bill-payers with an active mains gas connection about their experience with their natural gas retailer. 

Market research company PureProfile manages the survey on Canstar’s behalf.

Respondents rate their satisfaction with their natural gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:

  • Overall satisfaction with their natural gas supplier
  • Value for money
  • Customer service: e.g. email, telephone service.
  • Bill and cost clarity: i.e. do you understand your bill?
  • Online tools and advice: e.g. apps to monitor usage, account management.
  • Ease of sign-up

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weight them accordingly.

The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Canstar rates products and services over a range of consumer categories, in addition to financial services.

Explore Canstar’s Most Satisfied Customers awards here.

There’s no one ‘best’ natural gas plan in QLD, as different people have different energy needs. That said, things to consider when comparing plans include: 

  • Usage charges: a charge for the amount of gas a household uses each billing period, priced in cents per megajoule (c/MJ). 
  • Supply charges: the daily ongoing charge for staying connected to the gas network. 
  • Contract type: whether you’re on a standing offer or a market offer.
  • Discounts: these may be guaranteed, meaning they’ll apply no matter what, or conditional, which require customers to satisfy certain criteria. 
  • Other fees and charges: this could include late payment fees, billing fees, credit card surcharges or disconnection and exit fees.

The QLD gas market is not as competitive as other states, but that’s not to say there aren’t good deals out there. If our customer ratings are any indicator, it’s worth keeping your eyes peeled for future offers as other suppliers attempt to chip away at the dominance of AGL and Origin. Here is a list of gas suppliers that currently offer plans in QLD:

No. Your gas bill will be different based on your location, as distribution costs vary between networks. This means, the price of an Origin plan on the Allgas network will be different from the price of that same plan on the Australian Gas network.

QLD is serviced by two main gas distributors:

  • Allgas Energy is located south of Brisbane River, on the South Coast, in Toowoomba and Oakey.
  • Australian Gas Networks is located nationwide, but operates north of the Brisbane River in Queensland.

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.