Canstar's 2026 Most Satisfied Customer Awards: Roadside Assistance
About the award
Canstar's Most Satisfied Customers Awards recognise brands that perform best in the areas that matter most to customers. We survey thousands of Aussies each year, asking them to rate the brands and services they use across key criteria like communication that keeps them informed and value for money.
These awards don't just look at one overall score. They assess how brands perform across specific factors that actually drive customer satisfaction, with each factor weighted based on its real impact. Our Research Team analyses this data to determine which brands are setting the benchmark for customer satisfaction.
Unlike our Expert Awards, which assess product value, this award is based entirely on the real-world experiences of everyday Australians.
We surveyed roadside assistance customers like you to find out which provider they're most satisfied with. Here's who came out on top in Canstar's Most Satisfied Customers Awards.
2026 Winners
New South Wales
Victoria
Queensland
About the winners
New South Wales
Allianz
Allianz scored consistently across all six factors assessed, leading on communication and finishing among the highest on customer service and roadside response speed.
We also asked customers what made their experience a positive one:
- Fast, reliable response. The service was described as fast and responsive when help was needed, with customers noting quick attendance.
- Easy to deal with. Allianz was described as straightforward and easy to deal with, with friendly staff.
Victoria
RACV
RACV scored highest on customer service, comprehensiveness of cover, communication, and roadside response speed in Victoria.
We also asked customers what made their experience a positive one:
- Quick response times. Customers described the service as fast and reliable, with help arriving promptly when needed.
- Friendly, knowledgeable staff. Roadside technicians were described as helpful, friendly, and confident in their ability to get the car going again.
- Long-term trust and loyalty. Many RACV customers described memberships spanning decades, with several noting complimentary membership after reaching long-term milestones.
Queensland
NRMA
NRMA Insurance scored highest for comprehensiveness of cover, customer service, value for money, communication, and roadside response in Queensland.
We also asked customers what made their experience a positive one:
- Easy to use and accessible. Customers described the service as easy to use, with a prompt phone service and a straightforward app for managing their cover.
- Good value and comprehensive cover. Customers were positive about the breadth of what's covered alongside reasonable pricing, with several describing it as good value for the peace of mind it provides.
It's worth noting that when you purchase roadside assistance through an insurer like NRMA, the actual callout may be handled by a local network partner (e.g., RACQ). This research captures the satisfaction with the provider itself — including things like what's covered, their communication, and customer service.
About our research
We surveyed Australian roadside assistance customers to rate their satisfaction with their brand across six criteria.
Criteria assessed
The criteria we assess — and how much weight each one carries — are determined through statistical analysis of what actually drives customer satisfaction. This means the weightings reflect what genuinely matters to customers, based on data.
Brands considered for this award
To be eligible for this award, brands must have a minimum sample size of 30 eligible respondents, ensuring results are based on a meaningful volume of customer experiences. The following brands met this threshold and were assessed:
New South Wales: AAMI · Allianz · Budget Direct · GIO · Hyundai · NRMA Insurance · YOUI
Queensland: AAMI · Budget Direct · NRMA Insurance · RACQ · YOUI
Victoria: AAMI · Budget Direct · Hyundai · RACV · YOUI
FAQs
Who decides the winners for Canstar's Star Ratings and Awards?
Canstar's expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar's unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.
What other awards does Canstar give?
In addition to Canstar's Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar's Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.
What are Canstar's Outstanding Value Awards?
Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.
What are Canstar's Customer Satisfaction Awards?
Canstar's Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
How does Canstar work out award-winning brands and providers?
Canstar compares over a thousand brands and products across multiple finance and household services categories, including banking, insurances, superannuation as well as energy and mobile. Each of Canstar's Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. You can find out more about how Canstar's value-based rating system works.
Who do I contact for a media enquiry about Canstar's Star Ratings?
For media enquiries, commentary or analysis about Canstar's Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.