Canstar's 2025 Digital Banking Awards

Digital Banking – Bank of the Year Award
Digital Banking – Customer-Owned Bank of the Year Award

Canstar releases its
2025 Digital Banking Awards.

22 May, 2025

About the Digital Banking Awards

Canstar’s Digital Banking Awards recognise the Australian banking institutions that offer the most complete digital experience for customers. The awards are given to the bank and customer-owned bank who offer the highest-quality online and mobile services that further enhance customer experiences.

Learn more about our Award process in the methodology.

Numbers crunched by Canstar Researchers

  • 74 institutions assessed
  • 2 award-winning banks

View the Digital Banking Award Methodology →

View all Star Ratings and Award results →

About the winners

Commonwealth Bank
Digital Banking – Bank of the Year Award

A market leader in the digital banking space, Commonwealth Bank has been awarded Canstar’s Digital Banking Award for the 16th consecutive year. It is recognised as a leader in the Payments and Transaction categories as well as security features for customers. 

As one of the big four banks, Commonwealth Bank is one of Australia’s largest and most established financial institutions. Also known as Commbank, it provides a wide range of financial services, including transaction and savings accounts, credit cards, personal loans and home loans.

Beyond Bank
Digital Banking – Customer-Owned Bank of the Year Award

Beyond Bank continues to expand and improve in the digital banking space for customers, resulting in its 11th consecutive win for Canstar’s Digital Banking Award. It performed strongly in the Research and Application categories and its budgeting tools were recognised as some of the strongest in the market. 

Formed more than 60 years ago, Beyond Bank is one of the largest customer-owned banks in Australia, with branches in ACT, NSW, SA, Victoria and WA. Beyond Bank offers a wide range of financial services, including transaction and savings accounts, credit cards and home loans.

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About Canstar

Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest ratesbuy now pay later (BNPL)business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.

FAQs

Canstar’s expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar’s unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.

In addition to Canstar’s Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.

Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.

Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.

As Australia’s biggest financial comparison site*, Canstar compares more than 775 brands across more than 30 finance categories. Each of Canstar’s Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. You can find out more about how Canstar’s value-based rating system works.

For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.


About: Josh Sale, Group Manager, Research & Ratings

Headshot of Josh Sale, Canstar

Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)

Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.

As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.

Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.

Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.

You can follow Josh on LinkedIn, and Canstar on X and Facebook.


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