The Customer Owned Institution of the Year considers mutual banks, credit unions and building societies that provide everyday banking products to consumers. After comparing over 50 institutions, Canstar has named the 2018 Bank of the Year – Customer Owned.
Canstar researched and rated 54 customer-owned institutions across Australia, awarding points to institutions that provided a strong combination of everyday banking products used by customers including home loans, credit cards, personal loans, savings accounts and transaction accounts.
Points were also awarded for excelling in a range of institutional factors such as accessibility to ATMs and branches, online banking and the range of financial products offered to customers.
This is the second year in a row Bank Australia has taken out the award for Bank of the Year – Customer Owned.
Canstar Research noted Bank Australia’s improved performance in deposits –of which the two main areas considered were savings accounts and transaction accounts – where the bank received high scores across key profiles.
Bank Australia’s rewards credit card offering solidified its place as a winner of this award. Canstar Research found Bank Australia’s direct Qantas Frequent Flyer rewards points earn rate offering was strong in the customer-owned banking space, allowing customers to earn 0.75 Qantas Frequent Flyer points per dollar spent with its rewards credit card.
The table below displays a snapshot of Bank Australia’s home loan products on Canstar’s database. This table is sorted by ‘Star Rating’, and products displayed are based on a $600,000 loan amount in NSW.
The award for Bank of the Year – Customer Owned is awarded to the institution that cumulatively obtains the highest score across all areas considered in Canstar’s research, including lending, deposits and institutional factors.
For more information about the specifics of our research and ratings and how the scores are weighted to determine the overall performance of customer-owned institutions, read the methodology report.
Canstar is an information provider and in giving you product information Canstar is not making any suggestion or recommendation about a particular product. If you decide to apply for a home loan, you will deal directly with a financial institution, not with Canstar. Rates and product information should be confirmed with the relevant financial institution. Home Loans in the table include only products that are available for somebody borrowing 80% of the total loan amount. For product information, read our detailed disclosure, important notes and additional information. *Read the comparison rate warning. The results do not include all providers and may not compare all the features available to you.
Home Loan products displayed above that are not “Sponsored or Promoted” are sorted as referenced in the introductory text followed by Star Rating, then lowest Comparison Rate, then alphabetically by company. Canstar may receive a fee for referral of leads from these products.
When you click on the button marked “Enquire” (or similar) Canstar will direct your enquiry to a third party mortgage broker. If you decide to find out more or apply for a home loan, you can provide your details to the broker. You will liaise directly with the broker and not with Canstar. When you click on a button marked “More details” (or similar), Canstar will direct your enquiry to the product provider. Canstar may earn a fee for referral of leads from the comparison table above. See How We Get Paid for further information.
The Home Loan Star Ratings in this table are updated monthly. View the Canstar Home Loan Star Rating Methodology. The Star Rating shown is only one factor to take into account when considering a product.
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This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you. Consider the product disclosure statement and target market determination before making a purchase decision. Canstar provides an information service. It is not a credit provider, and in giving you information about credit products Canstar is not making any suggestion or recommendation to you about a particular credit product. Research provided by Canstar Research AFSL and Australian Credit Licence No. 437917.