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CANSTAR 2025 - Most Satisfied Customers - Small Business NBN Providers

Most Satisfied Customers

Aussie Broadband logo


Taking out its first award win in our 2025 Small Business NBN Provider ratings, Aussie Broadband scored five stars in almost all categories, including overall satisfaction and value for money, while it scored four stars for network performance.

About Canstar’s Most Satisfied Customers NBN Business Plans and Providers Awards

Our ratings compare a range of NBN providers that offer business services, based on customer satisfaction as rated by Australians.


Numbers crunched by Canstar’s researchers

  • 408 Australians surveyed
  • Nine providers assessed
  • Four providers shortlisted
  • One award winner

Read our methodology


The best NBN business providers

The providers rated are listed below in order of best overall satisfaction.

1. Aussie Broadband

Aussie Broadband logo

Winning our small business NBN provider ratings for the first time, Aussie Broadband scored five stars in almost all categories, including overall satisfaction, value for money, client service, clarity and flexibility of contract, and bill clarity. It scored its only four-star result for network performance.

Aussie Broadband offers a range of NBN plans to suit your business needs, starting at NBN 25 speeds and going up to NBN 2000. Plans also include features such as optional add-on modems, a free Static IP address, 4G backup (with eligible hardware) and priority fault restoration, to help keep your business connected.


2. Telstra

Telstra logo

Telstra took second place, scoring four stars for overall satisfaction along with client service and bill clarity. While it scored three stars for value for money, it scored five stars in the remaining categories.

Telstra’s business plans are fairly straightforward, with plans starting from NBN 50 speeds and going up to NBN 1000 speeds. Plans include a modem with 4G mobile backup during outages, unlimited calls to standard Australian landlines and mobile numbers, unlimited data and advanced cyber security.


3. TPG

TPG logo

TPG came in third place, scoring four stars for overall satisfaction, value for money, client service, and clarity and flexibility of contract. It scored three stars for network performance and bill clarity.

While TPG doesn’t directly offer business NBN plans on its website, which focuses on residential plans, customers are directed to the TPG Telecom site to access business internet plans. There are a range of speed options available and plans include a Static IP address, 4G backup and a $0 modem when you stay connected for 24 months.

Note: Since the publication of these ratings, Vocus (which owns Dodo and iPrimus) has acquired TPGs business internet assets.


4. Optus

Optus logo

Last year’s winner, Optus, dropped down to last place in our 2025 ratings, scoring three stars for overall satisfaction and client service. It scored four stars in all remaining categories including value for money and network performance.

Optus offers a wider range of NBN speeds for its business plans, with speeds starting at NBN 50 and going up to NBN 1000 (actual speeds experienced may differ). Plans include an optional static IP address along with NBN priority fault restoration.


Previous winners of the NBN business providers award

  • 2024: Optus
  • 2023: iiNet
  • 2022: iiNet
  • 2021: iiNet
  • 2020: Optus
  • 2019: iiNet
  • 2018: iiNet
  • 2017: iiNet
  • 2016: iiNet
  • 2015: iiNet

FAQs about Canstar's NBN Business Providers Award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on our consumer surveys.

Canstar Blue surveyed 408 Australians with a current business NBN service. Respondents had to have a current fixed-line service account for a business and be the bill-payer.

The outcomes reported in these ratings are measured via Pureprofile’s accredited online research panel.

Survey respondents are asked to rate their satisfaction with their business NBN provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Business NBN provider satisfaction is rated on the following criteria:

  • Overall satisfaction: measures consumer satisfaction with an NBN provider as an individual score, NOT the combined total of all criteria.
  • Network performance: the NBN service was fast and reliable.
  • Value for money: the price paid for the NBN service was reasonable for the performance experienced.
  • Client service: the NBN provider had good client service, provided good support, and was easy to get in touch with when needed.
  • Clarity and flexibility of contract: the contract for the NBN service was clear and easy to understand and offered flexibility.
  • Bill clarity: the NBN plan bill was easy to understand.

The winning brand receives the highest overall rating after the scores from each category are combined and then averaged.

Canstar awards Star Ratings to top-performing financial products and Outstanding Value Awards to brands offering a series of high-performing products. 

Canstar’s Innovation Excellence Awards also highlight products and services that think outside the box when it comes to helping customers.

The providers in our ratings aren’t the only telcos offering NBN plans for businesses. If you’re looking for an internet plan to service your business, here’s a list of other providers offering NBN business plans:

  • Exetel
  • Southern Phone
  • SpinTel
  • Superloop
  • Swoop
  • Vodafone

When you’re looking at business NBN services, it’s important to ensure you’re choosing a plan that will best suit your needs.

Speed

Having the right speed tier is essential to choosing the best NBN plan for your business. With 11% of Australians surveyed by Canstar claiming to regularly suffer from slow or unreliable internet and 18% claiming that an internet outage affected their business, finding a quality and reliable service is a must.

You should have an idea of how your business will use the internet, such as for video conferencing along with downloading and uploading large files, in addition to how many people will be using the connection. 

This will give you an idea of which speed tier will suit your business needs the best. 

Add-ons and extras

You’ll also want to consider if you need any extras or add-ons to your internet services. This could include a modem, call packs and/or landline phones, internet security, dedicated customer service and more.

Not all providers will offer these services, and some may offer more add-ons and extras than others. Consider how important these services are to your business and compare providers to find the deal that will get you the best value for your money.


Meet our internet experts

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than seven years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

For those that love the detail

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