Canstar's 2026 Most Satisfied Customers Awards: Small Business

Bendigo Bank

Bendigo Bank took out the Award for Small Business Bank, with small business owners rating Bendigo Bank strongly for value for money, customer service, keeping customers informed, and ease of managing payments. We also asked customers what made their experience a positive one:

• Personal service. Staff were described as friendly and professional.
• Local banking. Customers described the value of banking with a local provider, several noting the ability to walk into a branch and speak to someone directly.

NAB

Small business owners rated NAB highly on how effectively it resolves problems and the flexibility of its loans, as well as value for money, customer service, and communication. We also asked customers what made their experience a positive one:

• Competitive rates and good service. Competitive interest rates were a strong theme, alongside responsive and easy to deal with customer service.
• Easy to do business with. Dealing with NAB was described as straightforward, with several customers noting a good relationship with their business banker.

Commonwealth Bank

Customer service, speed of transactions, and how well it keeps business owners informed were CBA’s strongest areas, alongside the functionality and reliability of its payment devices. We also asked customers what made their experience a positive one:

• Reliable terminals and fast settlements. Terminals were described as robust and dependable, with fast settlement times and smooth payment processing.
• Responsive customer support. Customers valued how quick and helpful support staff were, particularly with resolving technical issues.

Allianz

Allianz scored strongly for how well its cover meets business needs, value for money, how clearly it communicates, helpful staff, and how easy it is to get started. We also asked customers what made their experience a positive one:

• Cover that fits their business. Customers described a range of coverage options that could be tailored to their specific business needs, with cover across multiple areas of the business.
• Straightforward to sign up and claim. Customers said the sign up and claims process was straightforward, with clear information about what’s covered.

Telstra

Small businesses were satisfied with Telstra’s network coverage, and it was also rated highly for its plan flexibility and customer service. We also asked customers what made their experience a positive one:

• Reliable network coverage. Coverage was described as strong, consistent and available even in regional and remote areas, with few dropouts or disruptions experienced.
• Easy to set up and manage. Sign up was described as quick and straightforward, with transparent billing, while the app makes it easy to manage plans.

iiNet

For small business NBN, iiNet scored highly on network performance, value for money and customer service, along with the clarity and flexibility of its plans. We also asked customers what made their experience a positive one:

• Reliable and affordable internet. The service was described as being dependable with very few dropouts for a competitive price.
• Fast speeds and responsive service. Customers noted fast connection speeds and good coverage, alongside customer service that was easy to deal with.

Red Energy

Red Energy scored highly for value for money and the clarity of its billing and costs – the two factors that mattered most to consumers – along with customer service and ease of signing up. We also asked customers what made their experience with Red Energy a positive one:

• Competitive rates and clear billing. Electricity rates were described as competitive and bills easy to understand.
• Local service and rewards programs. Several customers noted the value of dealing with an Aussie provider, with some also pointing to perks and rewards (e.g. the ability to earn Qantas points on selected plans).

J.J. Waste & Recycling

J.J. Waste & Recycling scored highly on value for money, how reliably and frequently waste is collected, customer service, and ease of booking. We also asked customers what made their experience a positive one:

• Reliable and punctual. On-time collection was the most common positive, with customers describing a service that consistently arrives when scheduled.
• Easy to book and responsive. The service was described as easy to arrange, with quick responses to extra bookings and requests.

Xero

Small business owners rated Xero highly for its reporting, how easy it is to use and learn, and the range of features it offers, as well as how well it integrates with other business tools. We also asked customers what made their experience a positive one:

• Easy to use and intuitive. Even business owners without an accounting background said they found Xero straightforward, simple, and intuitive.
• Invoicing, payroll, and reporting in one place. Customers described how Xero saves them time by handling key business tasks, from invoicing and bank reconciliation through to payroll and GST reporting.

Apple

Apple scored highly for how easy to use its devices are, along with the durability, performance, speed and battery life of its range of devices. We also asked customers what made their experience a positive one:

• Reliable and easy to use. Customers described Apple devices as dependable and intuitive for everyday business tasks – from emails and video calls to managing apps on the go.
• Seamless integration across devices. Customers noted a positive experience across Apple’s range of products including laptops and other tools, where working across multiple devices was a seamless experience.

Apple

In addition to smartphones, Apple has also taken out the Computers category, scoring highly for user friendliness, durability, connectivity with other devices and speed. We also asked customers what made their experience a positive one:

• Reliable and fast. Apple laptops were described as reliable, fast and easy to use for everyday business tasks.
• Seamless integration. Customers noted how well Apple’s computers sync with their other devices, making it easy to work across phone, laptop and desktop.

HP

HP stood out for its reliability, print quality, easy setup, value for money, and running costs – including the ongoing cost of ink and maintenance. We also asked customers what made their experience a positive one:

• Reliable and easy to use. Reliability and ease of use were the strongest themes, with customers describing consistent performance and a straightforward setup process.
• Fast and good value. Speed and value for money were also commonly noted, with customers describing efficient output at a reasonable price.

DHL Express

Small business owners rated DHL Express highly for its delivery timeliness and tracking, reliability, customer service, value for money, ease of booking, and pick-up and drop-off options. We also asked customers what made their experience a positive one:

• Fast, reliable delivery. DHL was called swift and dependable, with parcels consistently arriving on time.
• Accurate tracking. Customers noted the ability to monitor shipments with accurate tracking updates.

For small business fuel cards, 7-Eleven scored highly for its account management tools, loyalty program, wide acceptance across fuel stations, and the transparency of its fees. We also asked customers what made their experience a positive one:

• Easy to use with good expense tracking. The card was described as easy to use, customers noting it helps track and manage business fuel spending alongside discounts and savings.
• Convenient locations. The number and convenience of 7-Eleven locations was also considered a positive.

Storage King

Small business owners rated Storage King highly for the quality and condition of its facilities, customer service, how easy it is to access stored items, and safety and security. We also asked customers what made their experience a positive one:

• Convenient locations and flexible options. Customers liked the convenient locations, flexible storage size options, and overall ease of their experience.
• Secure and well looked after. Facilities were described as safe, secure, and clean.