2025 Home and Contents Insurance Awards

Canstar releases its
2025 Home & Contents Insurance Awards.

Released: 11 September, 2025

About this year’s awards

To determine the winners, home and contents insurance products are assessed using our sophisticated ratings methodology unique to Canstar. Our Star Ratings are designed to help Australians narrow their search and find the right policy for them by providing a shortlist of products that have been assessed and ranked.

The national, state and territory Outstanding Value Awards are based on a combination of these Star Ratings, and recognise the insurance providers with the best cumulative performance across price and features in the range of consumer profiles assessed.

Canstar also surveyed hundreds of Aussie home and contents insurance policy holders to see how satisfied they were with their provider’s claims process, as part of our Most Satisfied Customers – Home Insurance Claims Award.

About the National Award winners

(Winners are listed alphabetically)

AAMI

Home & Contents Insurance Award – Outstanding Value: Australia
Home Insurance Award – Outstanding Value: Australia
Contents Insurance Award –Outstanding Value: Australia
Home & Contents Insurance Award – Outstanding Value: QLD (Rockhampton and all areas south)
Home Insurance Award – Outstanding Value: QLD (Rockhampton and all areas south)
Contents Insurance Award – Outstanding Value: QLD (Rockhampton and all areas south)
Contents Insurance Award – Outstanding Value: SA
Contents Insurance Award – Outstanding Value: TAS
Contents Insurance Award – Outstanding Value: WA

AAMI is highly commended in 2025, receiving Outstanding Value Awards in Home, Contents and combined Home & Contents, nationwide. We found AAMI consistently provides comprehensive coverage options as well as  competitive pricing, delivering quality protection to a broad customer base. They continue to be a standout performer in Queensland.  

Allianz Australia

Home & Contents Insurance Award – Outstanding Value: Australia
Home Insurance Award – Outstanding Value: Australia
Home Insurance Award – Outstanding Value: NSW

Allianz has picked up awards for both Home and packaged Home & Contents insurance in 2025. Allianz received the state award in NSW for its Home insurance, which offers strong coverage against a variety of losses and damages at competitive premiums. 

QBE

Home & Contents Insurance Award – Outstanding Value: Australia
Home Insurance Award – Outstanding Value: Australia
Contents Insurance Award – Outstanding Value: North QLD (north of Rockhampton
Home Insurance Award – Outstanding Value: North QLD (north of Rockhampton
Home & Contents Insurance Award – Outstanding Value: North QLD (north of Rockhampton
Contents Insurance Award – Outstanding Value: NT
Home & Contents Insurance Award – Outstanding Value: NT
Home & Contents Insurance Award – Outstanding Value: SA
Home Insurance Award – Outstanding Value: TAS
Home & Contents Insurance Award – Outstanding Value: TAS
Contents Insurance Award – Outstanding Value: VIC
Home Insurance Award – Outstanding Value: VIC
Home & Contents Insurance Award – Outstanding Value: VIC

QBE received national awards for Home and Contents Insurance and Home Insurance. The insurer also picked up awards for state categories North Queensland, the Northern Territory, South Australia, Tasmania and Victoria. QBE’s home insurance policies offer coverage for flood cover as a standard, as well as options for temporary accommodation and building repair. 

RAC

Home Insurance Claims – Most Satisfied Customers: Australia

RAC is highly lauded for achieving the Most Satisfied Customers – Home Insurance Claims award. Customers reported the strongest satisfaction levels in the communication and process categories. RAC was also highly regarded for ease, quality, speed and timeliness as well. 

Suncorp Insurance

Contents Insurance Award – Outstanding Value: Australia
Contents Insurance Award – Outstanding Value: NSW

Suncorp continues its strong performance in Contents, retaining the national and NSW awards. Three different offerings provide consumers a robust range of options at competitive price points, ensuring broad accessibility and personalisation for protecting their customers’ personal belongings. 

Westpac

Home & Contents Insurance Award – Outstanding Value: Australia
Home Insurance Award – Outstanding Value: Australia
Contents Insurance Award – Outstanding Value: Australia
Home & Contents Insurance Award – Outstanding Value: NSW

Westpac (including Bank of Melbourne, BankSA and St. George Bank) is a consistently high performer across all states and profiles, driven by a fine tuned-balance between price and features and an outstanding performance in the highly competitive NSW market. They received the NSW award in the package profile again in 2025, following up their win for this category in 2024 and demonstrating exceptional value in Australia’s most highly populated state. 

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About Canstar

Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest rates, buy now pay later (BNPL), business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.

About: Josh Sale, Group Manager, Research & Ratings

Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)

Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.

As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.

Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.

Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.

You can follow Josh on LinkedIn, and Canstar on X and Facebook.