A new report has found that Australian online investors are choosing to stay with their current broker, while mobile platform functionality stands out as a major point of contention for traders considering a switch.
Investment Trends’ survey of over 12,000 traders and investors found that only 4% of online investors have left their current broker for another in the past 12 months.
Investment Trends Research Director Dr Irene Guiamatsia says Aussie brokers have some of the most loyal clients compared to their international counterparts.
“Low switching levels are in line with the rising client satisfaction levels observed in the last 6 months,” said Dr Guiamatsia.
Despite this rising satisfaction, frequent traders who trade at least once a week have increased their switching activity from 4% to 6%.
“Brokers can’t afford to rest on their laurels and must deliver a proposition that not only meets the needs of mum and dad investors, but also the more sophisticated, frequent trader,” said Dr Guiamatsia.
“Mobile platform functionality is among the fastest growing drivers of switching intentions at the moment, with the proportion of switchers who cite this increasing three fold in the last 12 months.”
After stalling in 2016, the research also found that Australian online investor numbers are on the rise.
The findings show 635,000 unique individuals placed at least one share trade in the last year to May 2017, which is up from 605,000 six months ago.
“The recent strong performance of domestic equities appears to have encouraged many Australians to continue trading, said Dr Guiamatsia.
Investment Trends’ Monthly Intentions Index highlights that Australians’ investment outlook has become increasingly volatile, which suggests participation is likely to stay highly reactive to market performance.
Try our Online Share Trading comparison tool to instantly compare Canstar expert rated options.
This advice is general and has not taken into account your objectives, financial situation, or needs. It is not personal advice. Consider whether this advice is right for you, having regard to your own objectives, financial situation and needs. You may need financial advice from a suitably qualified adviser. For more information, read Canstar’s Financial Services and Credit Guide (FSCG) and our detailed disclosure. Canstar may receive a fee for referring you to a product provider – for further information, see how we get paid. Payment of fees for ads does not influence our Star Ratings or Awards.
Canstar is a comparison website, not a product issuer, so it’s important to check any product information directly with the provider. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and other applicable product documentation before making a decision to purchase, acquire, invest in or apply for a financial or credit product. Contact the product issuer directly for a copy of the PDS, TMD and other documentation.
Canstar is an information provider and in giving you product information Canstar is not making any suggestion or recommendation about a particular credit product or loan. If you decide to apply for a credit product or loan, you will deal directly with a credit provider, and not with Canstar. Rates and product information should be confirmed with the relevant credit provider. For more information, read the credit provider’s key facts sheet and other applicable loan documentation for that product. Read the Comparison Rate Warning.
Any advice provided on this website is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you. Consider the Product Disclosure Statement and Target Market Determination before making a purchase decision. Canstar provides an information service. It is not a credit provider, and in giving you information about credit products Canstar is not making any suggestion or recommendation to you about a particular credit product. Research provided by Canstar Research AFSL and Australian Credit Licence No. 437917. You must not reproduce, transmit, disseminate, sell, or publish information on this website without prior written permission from Canstar.