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Best mobile broadband provider in Australia

Most Satisfied Customers

vodafone

Vodafone logo

Vodafone has won Canstar’s 2026 Most Satisfied Customers award for Mobile Broadband providers, toppling the smaller providers that have previously dominated this category. It performed strongly in categories that matter most to customers, especially for its value for money.

About Canstar’s Most Satisfied Customers Mobile Broadband Providers

Canstar’s Most Satisfied Customers Awards showcase the mobile broadband providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current mobile broadband provider across a range of criteria that matters most to customers. This includes speed and reliability, customer service, value for money, billing transparency and ease of setup.


Numbers crunched by Canstar’s researchers

  • 259 consumers surveyed
  • Three providers assessed
  • One award winner

Read our methodology


The best mobile broadband providers

Vodafone

Vodafone logo

Vodafone won Canstar’s Most Satisfied Customers award for Mobile Broadband for the first time since 2017, ending the long reign of smaller providers that have dominated this award in the past years. Customers rated Vodafone highest for its value for money and ease of setup, while it still performed strongly in the other categories.

Vodafone offers a range of mobile broadband products, including modems, data-only SIM plans and prepaid mobile broadband. If you choose a mobile broadband device, you can pay it off over 12, 24 or 36 months and bundle it with a data-only plan.


Optus

Optus logo

Optus offers both data-only SIM plans (including prepaid plans) and the option to bundle a portable modem on a plan. There is only one standard monthly data-only plan to choose from, however the data-only prepaid plans include a range of data inclusions and expiry periods.


Telstra

Telstra logo

Telstra offers a wide range of mobile broadband products to suit a variety of users. You can choose from a data-only SIM, or plans bundled with USB dongles and other mobile broadband devices, plus prepaid mobile broadband plans.


Past mobile broadband provider winners

Here are past winners of Canstar’s Most Satisfied Customers — Mobile Broadband Provider ratings:

  • 2025: Amaysim
  • 2024: Amaysim
  • 2023: ALDI Mobile
  • 2022: ALDI Mobile
  • 2021: ALDI Mobile
  • 2020: ALDI Mobile
  • 2019: ALDI Mobile
  • 2018: Virgin Mobile
  • 2017: Vodafone
  • 2016: Optus

FAQs about Canstar’s Mobile Broadband Providers Award


Meet our internet experts

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than seven years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

For those that love the detail

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