Best Internet and Entertainment Bundles

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on our consumer surveys.

Canstar surveyed 908 Australians with a current bundled internet and entertainment service for their feedback on the bundle providers they’ve been signed up to. Respondents had to have a current bundled internet and entertainment service in their name, which they pay the bill of.

Market research company PureProfile manages the survey on Canstar’s behalf.

Survey respondents are asked to rate their satisfaction with their internet and entertainment bundle provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Internet and entertainment provider satisfaction is rated on the following criteria:

• Overall satisfaction: measures consumer satisfaction with an internet and entertainment bundle provider as an individual score, NOT the combined total of all criteria.
• Customer service: the bundle provider had multiple customer service options and was relatively easy to get in contact with when needed.
• Speed and reliability: the internet service was fast enough for the plan’s indicated speeds and performance had minimal service disruptions and dropouts.
• Value for money: the cost for the bundle plan was reasonably priced for the quality of service and entertainment inclusions.
• Bill and cost clarity: the bill supplied by the internet and entertainment bundle provider was easy to understand.
• Ease of setup: signing up to the plan and any equipment setup was easy to do.
• Entertainment inclusions: the included entertainment service/s met expectations.

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Canstar rates products and services over a range of consumer categories, in addition to financial services.

Explore Canstar's Awards here.

There are plenty of entertainment services vying for our attention, from streaming to more traditional pay TV services. Out of customers we surveyed, 29% used their bundled subscription service as their primary form of entertainment.

However, with a smaller pool of providers offering the option to bundle entertainment with an internet plan, it can be easier to compare these plans and providers than if you’re just looking for internet. Of course, you’ll need to have a clear idea of what kind of entertainment extras you’ll want, whether this fits with your budget and whether an internet and entertainment bundle is right for you.

You’ll also need to consider the internet plan available to bundle with the entertainment extras. It’s possible that the entertainment add-ons might only be available with a certain type of internet plan, such as NBN.

Entertainment extras will differ between providers. Both Telstra and Optus offer the option to bundle streaming services on to your internet bill, but these services will still be an additional monthly cost (although some might include discounts or some free months). Other providers may offer the option to add on gaming consoles and associated accessories/services, while others might simply offer a set top box, such as Fetch.

While providers used to offer entertainment extras as a way to entice new customers to sign up to a plan, these days it’s more about the convenience of having your internet and entertainment on the one bill. In fact, 19% of our survey respondents chose their internet plan specifically for its entertainment options.

It’s also important to consider whether you will actually use the entertainment add-ons, or if you can find cheaper alternatives elsewhere. For example, a set top box might not be as useful now that many of us have smart TVs, gaming consoles or other methods of viewing our streaming services on a TV. While it might be tempting when you’re comparing plans, it’s important to weigh up how much you’ll use these services, and whether any additional costs are worth it.

While several providers have offered free streaming extras in the past, as of February 2026 Optus is the only provider to offer a Netflix tie-in. A monthly $20 credit towards streaming services is available on Optus’ NBN 100, NBN 500 and NBN 1000 plans, which can be used on Netflix through Optus’ SubHub subscription platform.

Previously, Vodafone offered a free 12-month Netflix subscription on select NBN plans, but this deal is no longer available; however, if you’re open to trying out rival streaming services, keep an eye out for other promotions.

Currently only Telstra offers Fetch to internet customers. Previously, the service was available as an add-on from iiNet, Internode, Aussie Broadband, iPrimus and Dodo.

Telstra gives customers the option of adding various streaming and entertainment services to their Telstra account, including Disney+, Fetch, Kayo, Spotify and even Xbox Game Pass, PlayStation and Nintendo Switch. Customers can sign up through Telstra and pay their monthly subscription costs via their Telstra bill.

Optus offers access to Netflix via the Optus SubHub service. Customers can earn discounts for bundling multiple services through SubHub, as well as score a $20 monthly SubHub credit on selected home internet plans.

Optus’ SubHub platform can be used to pay for the following streaming and subscription services:

• Netflix
• Prime
• Paramount+
• BINGE
• BritBox
• NBA League Pass
• Hayu
• Dazn
• Kindle Unlimited
• MasterClass
• iWonder
• Sweat
• iQIYI
• Inkl

If you do take up a free streaming offer, be aware of the length of your comped subscription, and make sure you cancel before the trial expires if you don’t intend to switch to a paid plan — otherwise you’ll be auto-billed in advance for the following month. Also check to see if the deal relies on locking in a contract term with your internet provider, which could cause issues down the line if you prefer the flexibility to cancel your service at any time.

Also be aware of the standard price of the free service you’re signing up for, and if switching providers to score free streaming is really going to save you money. If you can get a similar plan from a competing provider for $15 less per month — just minus the free streaming — it may be a better deal to simply opt for a cheaper internet plan and pay for your Netflix, Stan, BINGE or Disney+ separately.