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Most Satisfied Customers award for LPG Providers small logo

Most Satisfied Customers

Supagas

In our eighth annual review of LPG suppliers, Supagas has once again emerged victorious with the strongest score across three highly weighted categories: value for money, bill and cost clarity, and ease of sign-up/purchase. Every category carries a different weighting based on what customers deem the most impactful on their overall satisfaction.

About Canstar’s Most Satisfied Customers LPG National Awards

Canstar’s Most Satisfied Customers Awards shine a light on LPG suppliers with the happiest customers in Australia. We ask customers to rate their satisfaction with their current LPG supplier, by overall satisfaction as well as important criteria like customer service, how clear their bill and prices are, delivery service, ease of sign-up and value for money.


Numbers crunched by Canstar’s researchers

  • 1,167 customers surveyed
  • 12 providers assessed
  • Three providers shortlisted
  • One award winner

Read our methodology


The best LPG supplier in Australia

The brands rated are listed below in order of best overall satisfaction.

1. Supagas

Supagas

In 2026, Supagas is Australia’s best-rated LPG supplier for the sixth year running.

Supagas is a leading supplier of LPG in Australia, with a history dating back to 1968. The company supplies residential LPG in a wide range of bottle sizes, including smaller cylinders as well as larger bulk orders. These can be rented every month or purchased outright.

Customers can also line up for home delivery or visit their nearest Supagas location to swap their empty cylinders for a new or reconditioned full cylinder. In addition to LPG, Supagas also sells and rents out outdoor heaters.


2. Origin

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Origin is one of Australia’s largest suppliers of residential and commercial LPG, in addition to being one of the country’s most prominent electricity, natural gas and solar retailers. Origin LPG customers can order regular or one-off gas deliveries or bottle refills, with the company offering easy live tracking and account management through the Origin App. In our shortlist, Origin Energy sits at second place for overall satisfaction, but performs exceptionally well for the customer service and delivery service categories.


3. Elgas

Elgas

Elgas is Australia’s largest LPG gas supplier, offering customers across the country local gas bottle deliveries as well as LPG bottle plans. Elgas has over 1,000 regional LPG supply locations and claims to offer competitive rates and no lock-in contracts. Elgas placed third for overall satisfaction in 2026. 


Previous winners

Supagas has been the winner of Canstar's Most Satisfied Customers award for LPG Suppliers for the past four consecutive years, from 2021 to 2024.

  • 2025: Supagas
  • 2024: Supagas
  • 2023: Supagas
  • 2022: Supagas
  • 2021: Supagas
  • 2020: Kleenheat
  • 2019: Agas National

FAQs about Canstar's LPG national provider award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

Canstar surveyed 1,167 LPG account-paying Australian residents with bottled gas connected to their house about their experience with their LPG supplier.


Market research company PureProfile manages the survey on Canstar’s behalf.

Respondents rate their satisfaction with their LPG supplier from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their suppliers in the following areas:

  • Value for money
  • Bill and cost clarity: i.e. do you understand your bill?
  • Customer service: e.g. email, telephone service, online chat.
  • Delivery Service: i.e.are the delivery times and options convenient?
  • Ease of sign-up/purchase.

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly.

The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping

Canstar rates products and services over a range of consumer categories, in addition to financial services.


Explore Canstar’s Most Satisfied Customers awards here.

While Origin, Elgas and Supagas operate nationally, most LPG gas suppliers only service particular areas, so location is going to be a major factor in picking where you get your bottled gas from. That said, if you do have more than one or two options where you live, it makes sense to look for a supplier that makes the ordering and delivery process as convenient as possible.

As mentioned in this report, most suppliers have helpful and easy-to-use websites. But ultimately, your satisfaction will likely be determined by:

  • The price you pay
  • The customer service you receive – not just online, but on the phone and during your delivery process too.

LPG is available in most areas across Australia. While many LPG suppliers will only operate locally, a couple of the larger companies – namely Origin, Elgas and Supagas – deliver LPG to most parts of the country. But keep in mind that the further your supplier needs to travel, the more you may pay for LPG delivery.

While our ratings include four of the most prominent LPG suppliers in Australia, you may find others operating in your area.

Natural gas is generally cheaper mer megajoule (MJ) than LPG, but natural gas customers must pay an additional ‘supply charge’ - a fee for each day you're connected to the mains gas network. This charge applies regardless of whether you actually use any gas or not.

LPG customers may also have to pay a ‘gas service charge’, which is essentially a rental charge for the gas cylinders.

For this reason, natural gas may be better suited for customers with high gas usage, because their usage rate savings could help to negate the additional supply charges. Households with moderate or low gas usage would possibly be better off with LPG, even if a mains gas connection is available. This all depends on a number of variables, including:

  • The price of LPG at the time
  • What natural gas deals are available in your area, and
  • How many appliances you are looking to power with the fuel type.

Meet our energy experts

Tara Donnelly is Canstar's Utilities and Finance Managing Editor, leading the team’s energy, telecommunications and consumer technology coverage, as well as editing personal finance and insurance content. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including eight years as part of the Canstar Group. 

Prior to writing within the comparison industry, Tara worked hands-on in retail banking for more than six years, helping Australians to manage and understand their finances. Her years of experience have given her key insights into helping consumers find the right plan or product for their unique needs. 

Tara has shared her expertise with national media including 9 News, 7 News, Sunrise, the ABC, The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. She has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024.


Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.

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