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Most Satisfied Customers Award for NSW Gas Providers small logo

Most Satisfied Customers

Red Energy logo

Red Energy is our highest-rated natural gas supplier for 2026, performing exceedingly well in the research categories that customers value the most. Red Energy beat out ‘big three’ providers Origin, AGL and EnergyAustralia to claim the top spot.

About Canstar’s Most Satisfied Customers NSW Gas Providers Awards

Canstar’s Most Satisfied Customers Awards showcase gas providers with the happiest customers in NSW. We ask customers to rate their satisfaction with their current natural gas supplier with important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money.


Numbers crunched by Canstar’s researchers

  • 880 customers surveyed
  • 13 providers assessed
  • Four providers shortlisted
  • One award winner

Read our methodology


The best gas supplier in NSW

The brands rated are listed below in order of best overall satisfaction.

1. Red Energy

Red Energy logo

Red Energy has been rated the best NSW gas supplier in 2026. The energy provider is owned by renewable energy generation company Snowy Hydro and offers customers in NSW a diverse range of gas and electricity products.

Its market gas offers come with no lock-in contracts or exit fees. Red Energy also partners with brands such as Qantas to offer specialised plans with extras (e.g. Qantas Points).

Red Energy gas plans

Here are Red Energy's gas plans on our database for NSW.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
Red Energy
Living Energy Saver
$1,039
$1,039
Red Energy
Living Energy Saver ($50 Sign Up Credit)
$1,039
$1,039
Red Energy
Qantas Red Saver
$1,039
$1,039
Red Energy
Red BCNA Saver
$1,039
$1,039
Results updated 13-10-2026 for Red Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Sydney NSW 2000, Australia in the Jemena network. Based on the selected distributor, we've estimated the general usage of 18,200 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.



2. EnergyAustralia

EnergyAustralia

EnergyAustralia has multiple gas plans for customers in NSW to choose from, some of which include a guaranteed discount off both usage and supply charges for one year. All EnergyAustralia plans come with variable rates, except its Rate Fix Plan. EnergyAustralia sits comfortably at second place for overall satisfaction. 

EnergyAustralia gas plans

Here are EnergyAustralia gas plans on our database for NSW.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
Energy Australia
Flexi Plan
$1,009
$1,009
Energy Australia
Rate Fix
$1,153
$1,153
Energy Australia
Standing Offer (Home)
$1,311
$1,311
Results updated 13-10-2026 for Energy Australia energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Sydney NSW 2000, Australia in the Jemena network. Based on the selected distributor, we've estimated the general usage of 18,200 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.



3. AGL

AGL logo

AGL has streamlined its gas options in NSW with a single market offer plan offering variable rates and no contracts or exit fees. The retailer occasionally launches new customer promotions, such as sign-up credits, and gives customers flexible billing options. AGL also runs its own rewards program called AGL Rewards, which gives customers access to a range of lifestyle deals. AGL came in third for overall satisfaction. 

AGL gas plans

Here are AGL gas plans on our database for NSW.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
AGL
Residential Seniors Saver
$897
$897
AGL
Residential Seniors Saver - New to AGL
$897
$897
AGL
Residential Smart Saver
$1,008
$1,008
AGL
Residential Smart Saver - New to AGL
$1,008
$1,008
Results updated 13-10-2026 for AGL energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Sydney NSW 2000, Australia in the Jemena network. Based on the selected distributor, we've estimated the general usage of 18,200 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.



4. Origin Energy

origin_logo_150x70

Integrated energy company Origin Energy offers a few gas products for NSW households. Most plans come with variable rates for a year, with the ability to manage the account from the Origin app. There is one offer that also includes Everyday Rewards points upon signing up. All of Origin’s gas plans come without exit fees or lock-in contracts, regardless of the benefit period length. Origin sits at the bottom of our shortlist for overall satisfaction. 

Origin Energy gas plans

Here are Origin Energy gas plans on our database for NSW.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
Origin Energy
Origin Go Variable Ongoing
$1,100
$1,100
Origin Energy
Origin Basic
$1,236
$1,236
Origin Energy
Origin Standing
$1,236
$1,236
Results updated 13-10-2026 for Origin Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Sydney NSW 2000, Australia in the Jemena network. Based on the selected distributor, we've estimated the general usage of 18,200 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.



Previous winners in NSW

This is the third year in a row that Red Energy has been awarded Canstar’s Most Satisfied Customer award for Natural Gas Supplier in NSW.

  • 2024: Red Energy 
  • 2023: Red Energy
  • 2022: Dodo
  • 2021: Alinta Energy
  • 2020: Alinta Energy
  • 2019: Origin Energy
  • 2018: Red Energy
  • 2017: Red Energy
  • 2016: EnergyAustralia
  • 2015: AGL

FAQs about Canstar's NSW gas provider award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

Canstar surveyed 880 New South Wales residents with a gas account who pay their bills about their experience with their energy retailer. 

Market research company PureProfile manages the survey on Canstar’s behalf.

Respondents rate their satisfaction with their gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:

  • Overall satisfaction with their gas provider
  • Value for money
  • Customer service: e.g. email, telephone service.
  • Bill and cost clarity: i.e. do you understand your bill?
  • Online tools and advice: e.g. apps to monitor usage, account management.
  • Ease of sign-up

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly.

The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

Canstar also gives Star Ratings awards to top-performing financial products and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Canstar rates products and services over a range of consumer categories, in addition to financial services.

Explore Canstar’s Most Satisfied Customers awards here.

There’s no one ‘best’ gas plan in NSW, as different plans will benefit different people’s energy needs. Things to consider when comparing plans include: 

  • What type of contract does the provider offer?
  • What is the contract length and are there any exit fees?
  • How much are the supply and usage charges?
  • What discount is available and what are the conditions?
  • What other incentives/rewards are offered?

There are 13 energy retailers offering residential gas plans in NSW.

Besides contract types, usage rates, supply charges, tariffs and discounts, the other crucial thing that will impact the amount you pay for gas is where you live. Gas prices can vary significantly between distribution networks. 

For example, an Origin customer on one network might have higher usage charges than another Origin customer with the same plan, living on a different distribution network. 

This is because energy distributors have their own costs and these are passed on to customers through retailer charges.

There are three natural gas distributors throughout NSW. 

  • Jemena Gas Networks NSW: servicing Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW
  • Central Ranges System: servicing Tamworth
  • Wagga Wagga Gas Distribution Network

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.