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Bundled energy and telecommunications 2026 award small logo

Most Satisfied Customers

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Origin has once again taken home Canstar’s Bundled Energy and Telecommunications award. The energy giant performed highly in all categories that Aussies find important, including customer service where it received the highest score.


About Canstar’s Most Satisfied Customers Bundled Energy and Telecommunications Awards

Canstar’s Most Satisfied Customers Awards showcase the brands with the happiest customers in Australia. We ask customers to rate their satisfaction with their current energy and telco plan bundle based on important criteria like customer service, value for money, ease of sign-up, plan flexibility, network coverage and reliability, online tools and advice and bill cost and clarity.


Numbers crunched by Canstar’s researchers

  • 2,765 customers surveyed
  • Six providers assessed
  • Three providers shortlisted
  • One award winner

Read our methodology


The best bundled energy and telecommunications providers in 2026

The brands rated are listed below in order of best overall satisfaction.

1. Origin Energy

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Origin Energy is the winner of the 2026 Most Satisfied Customers Awards for Bundled Energy Telecommunications. 

One of the three biggest names in Aussie energy, Origin Energy also offers residential NBN and fibre internet. These plans are available either bundled with energy or as a standalone option. While Origin Energy’s prices aren’t the cheapest on the market, customers can enjoy a $10 monthly broadband discount by bundling their internet with Origin Energy’s energy plans, which include electricity, natural gas or LPG.

In terms of energy products, Origin Energy services New South Wales, Victoria, South East Queensland, South Australia and the Australian Capital Territory, with a range of electricity and gas market offers available in each state. Plans include features such as Everyday Rewards points, competitive solar feed-in tariffs and solar-specific offers.


2. AGL

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As Australia’s second-largest energy provider, AGL offers customers in NSW, VIC, QLD and SA a range of electricity and natural gas products, with gas also available in Western Australia. AGL’s electricity plans include variable rate offers and a Netflix plan with included streaming. The company also sells a specialised seniors plan.

Aside from energy, AGL also offers home internet and mobile, both of which come with discounts when bundled with AGL Energy. NBN customers can save up to $15 per month on their broadband fees, while mobile plans come with a $10 monthly discount.

AGL’s mobile plans are month-to-month and SIM only, with coverage on the Optus 4G and 5G network. This year, AGL sits comfortably at second place for overall satisfaction. 


3. Dodo

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Dodo made its start as a popular low-cost broadband provider, eventually moving into mobile and later, electricity and gas. Dodo’s electricity options are now available in NSW, VIC, QLD and SA. 

Dodo currently offers a monthly bundling discount, depending on how many services you’re signed up for: 

  • $15: If you bundle NBN with mobile, electricity and gas. 
  • $12: If you bundle NBN with two other services.
  • $5: If you bundle NBN with one other service.

Dodo also offers a suite of SIM-only postpaid mobile plans on the Optus 4G and 5G network. Dodo finished in third place for overall satisfaction, but earned a high score for the value for money category. 


Previous winners

Origin has been the sole winner of our Most Satisfied Customers Awards for Bundled Energy and Telecommunications, earning first place in 2023, 2024, 2025 and 2026. 

  • 2025: Origin Energy
  • 2024: Origin Energy
  • 2023: Origin Energy

FAQs about Canstar's bundled energy and telecommunications award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

Canstar surveyed 2,765 Australian residents who pay their bills and bundle their energy and telecommunications plans through the same provider about their experience with their energy retailer.

 

Market research company PureProfile manages the survey on Canstar’s behalf.

Respondents rate their satisfaction with their bundled utilities provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:

  • Value for money: Cost was low for the quality and performance of the plan or service.
  • Customer service: The bundled utilities provider had multiple service points for customers, e.g. telephone, email, online chat.
  • Ease of sign-up/setup: The bundled utilities provider had a simple sign-up and setup process.
  • Billing and cost clarity: The bundled utilities provider had an easy-to-understand bill.
  • Network coverage and reliability: The bundled utilities provider offered strong network coverage with consistent performance and speed.


The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly.

The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers. 

Canstar rates products and services over a range of consumer categories, in addition to financial services.

Explore Canstar’s Most Satisfied Customers awards here.

There are currently six providers who offer bundled energy and telco plan options.

While most bundled utilities providers do offer some sort of incentive for bundling or combining services on one account — such as a monthly discount — whether this will be cheaper in the long run will depend on both your energy and broadband needs.

You’ll want to consider the annual cost of your energy plan compared to other offers on the market, and look at usage and supply charges to see how that half of your bundle stacks up. If you can save more than the monthly discount by going elsewhere, it may not be worth it to pair your energy plan with your internet just to score a broadband discount; likewise, you may also find cheaper internet plans from standalone providers.

Overall, checking the fine print of your bundled plan will help you determine if it’s a good deal when compared to mixing-and-matching energy and telco providers.

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

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