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Canstar's 2025 Most Satisfied Customer Award logo for Small Business Electricity Providers

Most Satisfied Customers

Red Energy logo

Red Energy has been rated the best electricity provider for small businesses in Australia. This year the retailer earned five-star reviews in almost every category, including overall satisfaction, value for money, client service, bill and cost clarity and ease of sign-up.

About Canstar’s Most Satisfied Customers Business Electricity Providers Awards

Canstar’s Most Satisfied Customers Awards shine a light on the energy brands with the happiest small business customers in Australia. We ask customers to rate their satisfaction with their current business’s electricity providers by overall satisfaction as well as important criteria like client service, value for money, ease of sign up, plan flexibility, online tools and advice and bill cost and clarity.


Numbers crunched by Canstar’s researchers:

  • 715 customers surveyed
  • 17 providers assessed
  • Five providers shortlisted
  • One award winner

Read our methodology


The best electricity providers for businesses in 2025

The brands rated are listed below in order of best overall satisfaction.

1. Red Energy

Red Energy logo

Red Energy is back at the top of our small business electricity ratings, earning an impressive five stars for almost every category in 2025.

Snowy Hydro-owned Red Energy offers a range of products for small to medium businesses in New South Wales, Victoria, South East Queensland, South Australia and the Australian Capital Territory. Options include standard business saver plans, as well as plans with bonus Qantas Points. Red Energy’s plans include no lock-in contracts or exit fees, flexible payment options and e-Billing and communications. Business customers can also sign up for dual fuel, with gas products offered across all states.


2. Synergy

Synergy logo

Perth-based provider Synergy offers a range of plans for small business energy customers in the city and surrounds. Each plan comes with unique inclusions, including variable or fixed rates and anytime or on/off peak pricing. Additional savings may be available to customers who bundle their business gas, although most energy plans require a 24-month contract. Synergy came in second place in our 2025 Most Satisfied Customers Awards for Business Electricity.


3. EnergyAustralia

EnergyAustralia

EnergyAustralia offers electricity and natural gas plans to small businesses across NSW, VIC, QLD, SA and the ACT. Its business products mirror its residential range, with variable rates and no lock-in contracts available as well as fixed-rate options. Market offer plans generally include guaranteed discounts on your total bill and a one year benefit period. EnergyAustralia’s plans also include solar feed-in tariffs and optional GreenPower add-ons. EnergyAustralia is the third-best rated provider in our Most Satisfied Customers Awards - Business Electricity in 2025.


4. Origin Energy

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Origin Energy’s business products follow a similar structure to that of its residential offerings, sticking with two to three market offers in each area for electricity and natural gas. Leaning more towards variable rates, its plans differ between 12-month or ongoing benefit periods, but all come with no exit fees. The retailer currently offers business electricity, natural gas, LPG and solar products across NSW, VIC, QLD, SA and the ACT. WA businesses may also be eligible for gas products. Origin Energy took home fourth place for Most Satisfied Customers - Business Electricity Providers in 2025.


5. AGL

AGL logo

AGL offers a selection of electricity and natural gas variable rate contracts to small businesses across NSW, VIC, QLD and SA. These plans come with varying benefit periods, along with no exit fees or lock-in contracts. Alongside its natural gas and electricity offers, the retailer also plays into the solar space for business customers, with plans and packages available. AGL rounds out our Most Satisfied Customers Awards for Business Electricity Providers, earning fifth place in 2025.


Previous winners for business electricity

  • 2024: Red Energy
  • 2023: Alinta Energy
  • 2022: Alinta Energy
  • 2021: Red Energy
  • 2020: Alinta Energy
  • 2019: Alinta Energy
  • 2018: Origin Energy
  • 2017: EnergyAustralia
  • 2016: EnergyAustralia
  • 2015: AGL

FAQs about Canstar's business electricity provider award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

Canstar surveyed 715 Australian small business owners or decision makers about their experience with their energy retailer. Respondents had to have an electricity account that their business pays for responses to be eligible. 


Market research company PureProfile manages the survey on Canstar’s behalf.

Respondents rate their satisfaction with their electricity provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:

  • Overall satisfaction: Measured consumer satisfaction with an electricity provider as an individual score NOT a combined total of all criteria.
  • Value for money: Cost was low for the quality and effectiveness of the electricity.
  • Client service: Staff are available, helpful, able to resolve problems effectively.
  • Bill and cost clarity: The electricity provider had an easy-to-understand bill.
  • Online tools and advice: The electricity provider had an app or online account to monitor energy usage, pay bills and manage account information.
  • Ease of sign-up: The electricity provider had a simple sign-up process.

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Canstar rates products and services over a range of consumer categories, in addition to financial services.


Explore Canstar’s Most Satisfied Customers awards here.

According to recent data from the Australian Bureau of Statistics, Australian businesses consume about 154,439 gigawatt-hours of electricity per year, collectively. The actual amount of electricity a business consumes however, will depend on its size, hours of operation, energy efficiency and overall power usage needs.

According to Canstar Blue’s 2025 small business data, the average quarterly electricity bill for small businesses in Australia was $832 – noticeably down from $995 in 2024. New South Wales businesses were found to have the highest spend, with $901 recorded per quarter, while South Australia businesses paid $686 a quarter.

What uses the most electricity will depend on the type of business you run. However, there are some appliances that will likely use more electricity than others in a typical workplace. 

  • Lighting
  • Air conditioning and heating
  • Computers and printers
  • Fridges and dishwashers

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

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