About Canstar’s Most Satisfied Customers NSW Electricity Providers Awards
Canstar’s Most Satisfied Customers Awards shine a light on electricity providers with the happiest customers in NSW. We ask customers to rate their satisfaction with their current electricity provider based on important criteria like customer service, how clear their bill and prices are, online tools and advice, ease of sign-up and value for money.
Numbers crunched by Canstar’s researchers:
- 2,043 customers surveyed
- 24 providers assessed
- Seven providers shortlisted
- One award winner
The best electricity providers in NSW
The brands rated are listed below in order of best overall satisfaction.
1. Red Energy
For the twelfth consecutive year, Red Energy has won Canstar's Most Satisfied Customers award for electricity providers in New South Wales. Red Energy has been the best-rated provider in NSW each year since the award’s inception in 2014.
Owned by renewable energy generation company Snowy Hydro, Red Energy operates across NSW, VIC, QLD, SA and the ACT. Its NSW plans include a range of specialised offers, such as EV plans and Qantas Frequent Flyer rewards.
Red Energy Plans
Here are Red Energy's plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
Red Energy | Living Energy Saver | $1,694 | $1,694 | 10% Less |
Red Energy | Living Energy Saver ($150 Sign Up Credit) | $1,694 | $1,694 | 10% Less |
Red Energy | Qantas Red Saver | $1,694 | $1,694 | 10% Less |
2. Powershop
Owned by Shell Energy, Powershop delivers electricity to NSW, VIC, SA, and QLD and gas in NSW and VIC. Powershop customers can also pre-purchase electricity through ‘powerpacks’ available on their digital management app. Powershop recorded the second highest in overall satisfaction.
Powershop Energy Plans
Here are Powershop Energy plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
Powershop Australia | Power House | $1,592 | $1,592 | 16% Less |
Powershop Australia | Switch Saver | $1,592 | $1,792 | 5% Less |
Powershop Australia | Standing Offer | $1,900 | $1,900 | 1% More |
3. Alinta Energy
A major gas and electricity retailer, Alinta Energy focuses on offering competitive rates, alongside a newly-revised rewards program, making it one of the leading challengers to the big three (AGL, Origin and EnergyAustralia). Powershop sits at third place for overall satisfaction.
Alinta Energy plans
Here are Alinta Energy plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
Alinta Energy | HomeDeal Smart - Single Rate | $1,672 | $1,672 | 11% Less |
Alinta Energy | SolarBalance Choice - Single Rate | $1,786 | $1,786 | 5% Less |
Alinta Energy | Standing Offer (Flat Rate) | $1,900 | $1,900 | 1% More |
4. Engie Energy
Formerly known as Simply Energy, Engie offers electricity and gas in VIC, NSW, SA, and QLD, plus gas in WA. Its plan offerings include unique perks such as discounts for senior cardholders, movie fans and NRMA members. Engie places fourth for overall satisfaction.
Engie Energy plans
Here are Engie Energy plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
ENGIE | NSW ENGIE Perks Plus Elec | $1,671 | $1,671 | 12% Less |
ENGIE | NSW _ ENGIE NRMA GreenPower Elec | $1,671 | $1,671 | 12% Less |
ENGIE | NSW _ ENGIE Seniors Elec | $1,671 | $1,671 | 12% Less |
5. Origin Energy
As one of the big three providers, Origin Energy offers a variety of variable rate plans, most of which come with a 12-month benefit period and no lock-in contracts. Origin Energy also offers benefits such as its Origin Energy Rewards program and the chance to earn free hours of electricity through Origin Spike. Origin Energy sits at fifth place in terms of overall satisfaction.
Origin Energy plans
Here are Origin Energy plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
Origin Energy | Origin Go Variable Ongoing | $1,710 | $1,710 | 10% Less |
Origin Energy | Origin Go Variable Ongoing - New & Move Customers only | $1,710 | $1,710 | 10% Less |
Origin Energy | Origin Everyday Rewards Variable Ongoing | $1,786 | $1,786 | 5% Less |
6. AGL
AGL, one of Australia’s largest providers, offers a small selection of market contracts in NSW, including solar-specific and seniors plans, with variable rates and a range of value-add features (e.g. Netflix subscriptions and rewards programs). It also offers its own rewards program, giving customers access to exclusive retail discounts. AGL came in sixth for overall satisfaction.
AGL Energy Plans
Here are AGL Energy plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
AGL | Residential Seniors Saver | $1,633 | $1,633 | 14% Less |
AGL | Residential Seniors Saver - New To AGL | $1,633 | $1,633 | 14% Less |
AGL | Residential Smart Saver | $1,709 | $1,709 | 10% Less |
7. EnergyAustralia
First known as TruEnergy, EnergyAustralia provides customers in NSW with a range of market offers, with conditional discounts and credits often available. EnergyAustralia offers fixed-rate plans and generally high solar feed-in tariffs (FiTs). EnergyAustralia was shortlisted in seventh place in Canstar's 2026 Most Satisfied Customers award in NSW for electricity providers. EnergyAustralia sits at the bottom of our list for overall satisfaction.
EnergyAustralia Energy Plans
Here are EnergyAustralia plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Comparison price (Basic Plan Information) |
|---|---|---|---|---|
Energy Australia | NSW Seniors Offer | $1,634 | $1,634 | 14% Less |
Energy Australia | Balance Plan | $1,672 | $1,672 | 12% Less |
Energy Australia | Flexi Plan | $1,672 | $1,672 | 12% Less |
Previous winners in NSW
Red Energy has been the exclusive winner of Canstar's Most Satisfied Customers award for NSW Electricity Providers for 12 consecutive years.
- 2024: Red Energy
- 2023: Red Energy
- 2022: Red Energy
- 2021: Red Energy
- 2020: Red Energy
- 2019: Red Energy
- 2018: Red Energy
- 2017: Red Energy
- 2016: Red Energy
- 2015: Red Energy
- 2014: Red Energy
FAQs about Canstar's NSW electricity provider award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.
Canstar surveyed 2,043 New South Wales residents with an electricity account who pay their bills about their experience with their energy retailer.
Market research company PureProfile manages the survey on Canstar’s behalf.
Respondents rate their satisfaction with their electricity provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:
- Value for money.
- Customer service: e.g. email, telephone service.
- Bill and cost clarity: i.e. do you understand your bill?
- Online tools and advice.
- Ease of sign-up.
The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly.
The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.
Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.
Canstar rates products and services over a range of consumer categories, in addition to financial services.
There’s no one ‘best’ electricity plan in NSW, as different people have different energy needs. Things to consider when comparing plans include:
- How a plan’s annual estimated cost compares to the reference price.
- The usage charge per kilowatt hour (kWh) and daily supply charge.
- Whether those charges are variable or fixed for a specific term.
- If the plan includes a guaranteed or conditional bill discount.
- Your tariff type: do you need a single rate or time of use tariff, or do you require a controlled load?
- If there’s benefits for solar owners, such as a feed-in tariff.
Over 20 energy retailers are offering residential electricity plans in NSW.
No. Your energy bill will be different based on your location, as distribution costs vary between networks. This means, the price of an Origin plan on the Ausgrid network will be different from the price of that same plan on the Endeavour network.
NSW is serviced by three electricity distributors:
- Ausgrid: Network covers inner, northern and eastern Sydney.
- Endeavour Energy: Network covers southern and western Sydney.
- Essential Energy: Network covers country and regional NSW.
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