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Most Satisfied Customers award for Electricity and Gas Providers small logo

Most Satisfied Customers

Red Energy logo

Red Energy lands at the top of our dual fuel provider ratings in 2026. Red Energy performed well in the research categories that drive the highest customer satisfaction, with each one ranked according to what customers value the most. 

About Canstar’s Most Satisfied Customers Gas and Electricity Provider Awards

Canstar’s Most Satisfied Customers Awards shine a light on the brands with the happiest customers in Australia. We ask customers to rate their satisfaction with their current dual fuel providers by important criteria like customer service, value for money, ease of sign up, plan flexibility, online tools and advice and bill cost and clarity.


Numbers crunched by Canstar’s researchers

  • 2,023 customers surveyed
  • 17 providers assessed
  • Nine providers shortlisted
  • One award winner

Read our methodology


The best gas and electricity providers in 2026

The brands rated are listed below in order of best overall satisfaction.

1. Red Energy

Red Energy logo

Red Energy has earned its fourth win in our dual fuel ratings, blitzing the competition by excelling in each category. 

Red Energy operates as an electricity and natural gas provider across New South Wales, Victoria, Queensland, South Australia and the Australian Capital Territory. Compared to other retailers, Red gives customers a wide selection of market offers to choose from for electricity and gas in each state. The retailer is generally known for competitively priced and flexible plans, along with its ongoing partnership with Qantas.


2. ActewAGL

actewagl_logo_150x70.png

ActewAGL is one of Canberra’s leading providers of electricity and natural gas products. Operating solely in the ACT and Queanbeyan region, its plans feature flexible payment and billing options. Plans with guaranteed usage and supply discounts may also be available. ActewAGL scores strongly for overall satisfaction, sitting in second place. 


3. GloBird Energy

globird_logo_150x70

A rising challenger to the big giants, GloBird Energy wins over customers with low rates and high conditional discounts, such as pay on time and direct debit discounts. It provides electricity and gas across Victoria and the eastern states, offering a strong alternative to the traditional powerhouses. Globird Energy comes in at third place for overall satisfaction. However, it earned the highest score for the value for money category. 


4. AGL

AGL logo

Utilities giant AGL offers electricity and natural gas plans to customers across NSW, VIC, South East Queensland and SA. AGL’s plans are usually quite competitive, and the retailer is big on value-add extras, such as plans with Netflix, along with its loyalty program. AGL Rewards. Welcome credits are also occasionally on offer to customers who choose to bundle their electricity and gas plansL. AGL landed itself at fourth place for overall satisfaction. 


5. EnergyAustralia

EnergyAustralia

EnergyAustralia offers a concise range of electricity and natural gas products to households, some of which offer guaranteed discounts to help keep costs low. EnergyAustralia is currently available to electricity and natural gas customers in NSW and VIC, with electricity alone offered in QLD, SA and the ACT. It’s one of the few providers to give electricity customers a fixed-rate option in most states and also offers fairly generous feed-in rates to solar customers. EnergyAustralia earned fifth place in terms of overall satisfaction. 


6. Origin Energy

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As one of the biggest energy providers in the country, Origin Energy offers a range of electricity and natural gas products for households. These products feature variable rates, no lock-in contracts and a suite of value-adds, such as Everyday Rewards points. Origin Energy operates in NSW, VIC, SEQ, SA and the ACT and is also a big hit with bundled utilities customers. Origin Energy currently sits at sixth place for overall satisfaction. 


7. Lumo Energy

Lumo logo

Owned by renewable generation company Snowy Hydro, Lumo is the sister company of Red Energy. Lumo focuses on a small range of market offers in each state, with an emphasis on competitive rates. Its variable plans feature no lock-in contracts or exit fees and flexible billing and communications. Customers in SA have access to the Lumo Rewards shopping program, and refer-a-friend offers are available in both VIC and SA. Lumo Energy came in at seventh place for overall satisfaction. 


8. Alinta Energy

Alinta Energy logo

Alinta Energy is a major player in the dual fuel space across NSW, VIC, SEQ and SA, offering residential plans with competitive rates and extras such as solar. A big selling point is its discount rewards program, as well as the flexibility of its plans and billing. Alinta Energy is owned by Hong Kong-based conglomerate Chow Tai Fook, but is headquartered in Sydney. The retailer also offers natural gas to customers in Western Australia. Alinta Energy earned itself the eighth spot for overall satisfaction. 


9. ENGIE

Engie

Owned by the French utilities giant of the same name, ENGIE is typically a price-competitive brand in the electricity and natural gas space. In addition to attractive rates, the provider offers a suite of unique products, including plans with discounted movie tickets or motoring club-specific offers. ENGIE offers dual fuel products to customers in NSW, VIC and SA. ENGIE rounds out our list at ninth place for overall satisfaction. 


Previous winners for gas and electricity/dual fuel

  • 2025: Lumo Energy
  • 2024: Tango Energy
  • 2023: Red Energy
  • 2022: GloBird Energy
  • 2021: Red Energy
  • 2020: Momentum Energy
  • 2019: Momentum Energy
  • 2018: ENGIE
  • 2017: Red Energy

FAQs about Canstar's gas and electricity provider award

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

Canstar surveyed 2,023 Australian residents that pay their bills and use the same retailer for their electricity and natural gas supply about their experience with their energy retailer. 

Market research company PureProfile manages the survey on Canstar’s behalf.

Respondents rate their satisfaction with their electricity and gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:

  • Value for money: Cost was low for the quality and effectiveness of the electricity and gas provider.
  • Customer service: The electricity and gas provider had multiple service points for customers, e.g. telephone, email, online chat.
  • Bill and cost clarity: The electricity and gas provider had an easy-to-understand bill.
  • Online tools and advice: The electricity and gas provider had an app or online account to monitor energy usage, pay bills and manage account information.
  • Ease of sign-up: The electricity and gas provider had a simple sign-up process.

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weight them accordingly.

The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Canstar rates products and services over a range of consumer categories, in addition to financial services.

Explore Canstar’s Most Satisfied Customers awards here.

There are currently over 20 providers who offer gas and electricity options.

Paying for electricity and gas with the same retailer does not necessarily mean you’ll be saving on your overall energy costs. In some cases, energy providers offer incentives on dual fuel plans, such as double up discounts, but they could still end up being more expensive in the long run than taking out electricity from one retailer and gas from another. 

That’s why it’s imperative to compare electricity and gas plans separately to ensure you’re getting competitive deals on both counts.

The list below shows which retailers currently sell both electricity and gas in various states and territories. Note that we only show the states and territories where the retailer sells both electricity and gas. 

They may sell only electricity in other areas.

  • 1st Energy: VIC
  • ActewAGL: NSW (Queanbeyan), ACT
  • AGL: VIC, NSW, SA, SEQ
  • Alinta Energy: VIC, NSW, SA, SEQ
  • Aurora Energy: TAS
  • CovaU: VIC, NSW, SEQ, SA
  • Dodo: VIC, NSW
  • EnergyAustralia: VIC, NSW
  • Engie: VIC, NSW, SA
  • GloBird Energy: VIC, NSW, SA, SEQ
  • Kogan Energy: VIC, NSW
  • Lumo Energy: VIC, SA
  • Momentum Energy: VIC
  • Origin: VIC, NSW, SA, SEQ, ACT
  • Powershop: VIC, NSW
  • Red Energy: VIC, NSW, SA, SEQ, ACT
  • Sumo: VIC, NSW
  • Tango Energy: VIC

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.