What are Canstar’s Most Satisfied Customer Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our NBN provider ratings?

Canstar surveyed 3,163 Australians with a current NBN service for their feedback on NBN providers they’ve been signed up to. Respondents had to have an active NBN account in their name and pay the bills. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate NBN providers?

Survey respondents are asked to rate their satisfaction with their NBN provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. NBN provider satisfaction is rated on the following criteria: Value for money: the cost for the plan was reasonably priced for the quality of service and performance provided. Customer service: the NBN provider had multiple service options for customers and was relatively easy to get in contact with. Billing transparency: the bill supplied by the NBN provider was easy to understand. Speed and reliability: the internet service was fast enough for the speed tier (and expected typical evening speeds) and performance was adequate with minimal service dropouts, disruptions, etc. Ease of setup: signing up to the plan and setting up the service was rather simple and quick.

How do we work out the winner?

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly. The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

What do Aussies think about their NBN provider and service?

Of the Australians surveyed by Canstar for our 2026 ratings: The average price paid for an NBN plan is around $85 per month. 25% of respondents were on the NBN 100/NBN 500 speed tier (note that NBN speed tier changes came into effect in September 2025, which changed the speed for customers with eligible connections), while 23% had their plan on the NBN 50 speed tier. 28% of our survey respondents didn’t know what NBN speed tier they had. As for connection types, 40% of our survey respondents had a FTTP connection, followed by 11% with FTTN (many of which could be eligible for the NBN free fibre upgrade), while 26% were unsure. The top five most important features for choosing an NBN plan were: reliable and consistent internet connection, fast download and upload speeds, good customer service and technical support, quick and hassle-free installation or setup, and a modem/router included or easy to use. 30% of respondents said that the availability of rewards, discounts or loyalty benefits would have improved their experience with their internet provider. A reliable internet connection has positively influenced the experience that 604of those surveyed had with their NBN provider. Despite cost of living pressures, and widespread NBN price increases over the past 12 months, 88% of survey respondents hadn’t made any changes to how much they pay for their internet service.

How do you compare NBN providers and plans?

There are around 150 NBN providers offering internet services across Australia, so it can be a complicated market to navigate. While you might be tempted to go with an NBN plan from your phone plan provider, or a familiar name, comparing a wider range of plans and providers could help you save money (and find a plan better suited to your household’s needs). Consider the following when comparing providers and plans. Speed There are several different speed tiers available, however not all providers will offer every speed. Understanding which NBN speed you need is important: it ensures you’re not suffering speeds that are too slow for your usage, or that you’re not paying too much for a speed that you don’t need. The most popular speed tier is NBN 50. This may also be one of the fastest speeds available to you depending on the NBN connection type at your address. In order to sign up to a faster plan, you may need a Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC) connection, but it’s always best to check with the provider if you’re unsure. Cost You should compare a range of plans on your chosen speed tier to see how much providers generally charge for these services. If you have a set budget, you might prefer to look at providers that fit within your price range. Likewise, if you’re looking to save some money on your plan fees, you might prefer to look at providers which offer discounts. Modems, entertainment add-ons and more Some NBN providers will offer extras beyond a simple plan, sometimes with an additional cost. A common add-on is a modem, which could be offered for an upfront cost or with fees waived if you stay connected for a set amount of time. Some providers also offer the option to bundle internet with a home phone line (and call packs), entertainment inclusions and more. If you’re after a plan with any of these extras, it could be worth shopping around to see what’s on offer.

Which NBN provider has the best customer service?

According to 2026 research conducted by Canstar, the best NBN provider for customer service is Aussie Broadband, which customers also rated it highly for in 2025. Exetel also performed strongly in this category. Customer service was the second most important factor for customers when choosing an NBN provider.

Who are the biggest internet providers in Australia?

The Australian Competition and Consumer Commission (ACCC) regularly monitors the NBN wholesale market, including which providers have the largest market share. By customer numbers, Telstra is the largest NBN provider in Australia, followed by TPG, Optus, Vocus, Aussie Broadband, Superloop then the remaining providers. The following numbers are taken from the ACCC’s NBN Wholesale Market Indicators Report in the December 2025 quarter, published in March 2026. Telstra (including Belong): 36% market share TPG Group (including TPG, Vodafone, iiNet): 17.9% market share Optus (including Amaysim): 12.3% market share Vocus Group (Dodo and iPrimus): 10% market share Aussie Broadband: 8.8% market share Superloop (including Exetel): 7.5% market share Other providers: 7.5% market share Note: the above numbers may not add up to 100% due to rounding.

What are the best small NBN providers?

The NBN market might be dominated by the big providers with recognisable names: however, thanks to the combination of a single widespread, high-speed network and affordable wholesale prices, smaller operators no longer need to piggyback on infrastructure belonging to a few big companies. This has also seen the big providers like Telstra, TPG and Optus drop in NBN market share over the years, while smaller providers like Aussie Broadband and Superloop have seen their market share grow. Although there is no single ‘best’ smaller NBN provider, including these smaller providers with less recognisable names when you compare plans could help you find better value for money than what’s on offer from the bigger names.

Are all NBN providers the same?

Every NBN provider is different — while bigger names like Telstra and Optus can offer perks and bonuses like entertainment extras, smaller providers might keep it simpler, but with more competitive prices. Some providers might also cater to certain users, which is reflected in the plans and extras offered (such as NBN plans for seniors, or plans and speeds catered to online gaming). For the most part, as every provider is essentially operating on the same network (NBN), the general overall performance of an NBN plan should be similar between providers. However, as the NBN stops at the Point of Interconnect (POI) and your provider’s network takes over after that point, there might be slight differences between providers, which can also impact how your internet connects to the rest of the world. Your provider could either own and operate its network infrastructure (such as Telstra, Optus, Vocus, Aussie Broadband and Superloop) or it will use a network from another provider.

Best NBN Providers

Written by

Emma BradstockSenior Finance and Utilities Writer

Edited by

Grace KinrossResearcher

30 Jun, 2026

Fact Checked

Consumer Ratings

Most Satisfied Customers

Aussie Broadband has regained its crown, winning Canstar’s 2026 Most Satisfied Customers award for NBN Providers. It scored highly across almost all categories that matter most to customers, especially for its speed and reliability and customer service.

About Canstar’s Most Satisfied Customers NBN Providers Awards

Canstar’s Most Satisfied Customers Awards showcase the NBN providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current NBN provider across a range of criteria that matters most to them. This includes speed and reliability, customer service, value for money, ease of setup and billing transparency.

Numbers crunched by Canstar’s researchers

3,163 consumers surveyed
17 providers assessed
One award winner

Read our methodology

The best NBN providers

Aussie Broadband

Aussie Broadband returned to the winner's spot after taking out Canstar’s Most Satisfied Customer award for NBN Providers several times previously (most recently in 2024). While it wasn’t rated as highly for its value for money compared to other providers, it scored highest in all other categories, especially in the areas that matter most to customers choosing an NBN provider: speed and reliability, ease of setup and customer service.

Aussie Broadband’s NBN plans are available across the full suite of NBN speed tiers on offer. While discounts are often available, its plan prices are slightly more expensive than some of its top competitors. However, its Australian-based customer support could be a drawcard if this is a top priority for you. In addition to NBN plans, you can also sign up to Opticomm plans, SIM-only postpaid plans and mobile broadband plans.

Superloop

Superloop is another challenger brand, growing its NBN market share in the past few years. It offers a wide range of speed tiers, starting at NBN 25 and going up to NBN 2000 speeds. Prices are fairly competitive, especially if you’re looking at faster plans. Superloop also regularly offers discounts to new customers, so it’s worth keeping an eye out to see what’s on offer.

More offers a range of NBN plans starting with the NBN 25 speed tier and going up to NBN 1000. You can choose to add a modem on to your plan for an upfront cost or BYO modem. Customers who bank with CommBank are also able to save on their plan fees with exclusive discounts.

Exetel

Exetel, which is owned by fellow NBN provider Superloop, offers just a single NBN plan — the One Plan — with super-fast NBN speeds of 500/40Mbps, which is only available to households with an FTTP or HFC NBN connection type. It had previously offered a wider range of NBN speeds along with other non-NBN fibre internet plans.

Tangerine

Tangerine offers a wide range of speeds, starting at NBN 25 and going up to NBN 1000 speeds. The telco is known to regularly offer discounts on plan fees for new customers, although its plans are priced fairly average.

iiNet

A provider under the TPG Telecom umbrella, iiNet has been a big name in the internet space for many years. It offers a wide range of NBN plans, starting at NBN 25 speeds and going up to the ultra-fast NBN 1000. iiNet also offers non-NBN internet plans including its own fibre network, 5G home internet and home wireless broadband.

iPrimus

iPrimus, which is part of the Vocus Communications umbrella company along with Dodo, offers a simple selection of NBN plans. Options start at NBN 50 speeds and go up to NBN 1000.

Foxtel

The pay TV provider offers its NBN plans as an entertainment package. All plans include either NBN 100 speeds (for FTTN/B/C connections) or NBN 500 (for FTTP/HFC connections), and you can choose the plan based on which entertainment package you want, such as sports or movies.

Origin

Energy provider Origin offers a range of NBN plans across a range of speed tiers, with the option to add on a $0 modem, as long as you stay connected for 24 months. You can bundle any NBN plan with Origin’s electricity or gas plans and save on your internet. In addition to NBN, Origin also offers internet plans on the Opticomm network.

Belong

A subsidiary of Telstra, Belong offers a simple range of NBN plans with its slowest on the NBN 25 speed tier and its fastest on the NBN 1000 speed tier, with prices typically cheaper than those offered by its parent company. You’ll have the option to BYO modem or add a modem at checkout and either pay upfront or over 12 months.

Other NBN providers

The remaining NBN providers that were included in our 2026 ratings for Most Satisfied Customers for NBN Providers included:

Telstra
Mate
Vodafone
Dodo
SpinTel
TPG
Optus

Of course, with the sheer number of NBN providers in operation, there are far more providers than those that have been included in our ratings. You can use our NBN plan comparison tool to compare more NBN plans and providers.

Past NBN provider winners

Here are past winners of Canstar’s Most Satisfied Customers – NBN Providers ratings:

2025: Southern Phone
2024: Aussie Broadband
2023: Aussie Broadband
2022: Origin
2021: MATE
2020: Aussie Broadband
2019: Aussie Broadband
2018: Internode
2017: iiNet
2016: TPG

FAQs about Canstar's NBN Providers Award

Meet our internet experts

Emma BradstockSenior Finance and Utilities Writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than seven years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

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Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.

Best NBN Providers

Most Satisfied Customers

About Canstar’s Most Satisfied Customers NBN Providers Awards

Numbers crunched by Canstar’s researchers

The best NBN providers

Aussie Broadband

Superloop

More

Exetel

Tangerine

iiNet

iPrimus

Foxtel

Origin

Belong

Other NBN providers

Past NBN provider winners

FAQs about Canstar's NBN Providers Award

What are Canstar’s Most Satisfied Customer Awards?

How many people do we survey for our NBN provider ratings?

How do we rate NBN providers?

How do we work out the winner?

What other awards does Canstar give?

Does Canstar rate other products?

What do Aussies think about their NBN provider and service?

How do you compare NBN providers and plans?

Which NBN provider has the best customer service?

Who are the biggest internet providers in Australia?

What are the best small NBN providers?

Are all NBN providers the same?

Meet our internet experts

Latest Articles in Internet

What is the average internet bill per month?

NBN Fibre Upgrade Explained

Latest Articles in Internet

What is the average internet bill per month?

Internet Feature Ratings & Sort Order

NBN Speed Tiers

Typical Evening Speed

Unlimited Data

Comparisons not Recommendations

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