What is Canstar’s Internet Providers Most Trusted Award?
Canstar’s Most Trusted Awards help consumers identify internet providers that have gained customer confidence. These awards represent the views of internet customers just like you. Seeing a Most Trusted award logo lets you know that this is a brand that delivers on its promises.
Most Trusted Award winner 2026 - Aussie Broadband

Aussie Broadband has been a highly-rated and winning brand across Canstar’s Most Satisfied Customers awards. To date, it's the only winner of Canstar’s Most Trusted Internet Provider award, with the 2026 result giving Aussie Broadband four wins in a row. It also won the Most Trusted Award for Mobile Plan Providers in 2026.
In an incredibly crowded market, Aussie Broadband has given its customers a reliable experience. For many, the Australian-based operations and customer support could be a draw card, as the company has a strong ethos on how it operates to deliver quality services to Australians — the ‘Aussie’ way. It offers a wide range of internet plans to suit all kinds of households, including seniors and gamers, so customers can be confident that they’ll find the right speed for their needs.
Which brands have previously won Canstar’s Internet Providers Most Trusted Award?
- 2025: Aussie Broadband
- 2024: Aussie Broadband
- 2023: Aussie Broadband
How do we determine the Most Trusted Internet Providers Award winner?
- 4,549 consumers surveyed
- 20 brands assessed
- One award winner
These awards are based on survey data collected from 4,549 consumers, and for a respondent to be included, they needed to have an active internet plan in their name that they pay the bills for. For a provider to qualify, it must receive a minimum of 30 responses in the survey.
Respondents rate the level of trust they have in their provider on a zero to ten scale, where zero is ‘do not trust at all’ and ten is ‘trust completely’. Respondents are also asked to rate their level of trust in internet providers in general.
Our experienced research team then calculates the average trust score for each retailer and measures that against the overall average trust score for the market.









