About Canstar’s Most Satisfied Customers Home Wireless Internet Providers Awards
Canstar’s Most Satisfied Customers Awards showcase the home wireless providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current home wireless (also known as 4G/5G home internet) provider across a range of criteria that matters most to customers. This includes speed and reliability, value for money, customer service and billing transparency.
Numbers crunched by Canstar’s researchers
- 637 consumers surveyed
- Five providers assessed
- One award winner
The best home wireless internet providers

Vodafone returned to top spot, taking out Canstar’s Most Satisfied Customers award for Home Wireless broadband providers. While it was the second strongest performing brand for speed and reliability — which customers rated as the most important factor when choosing a home wireless internet plan — it was still the strongest performer in all the other categories.
Vodafone offers a range of speed-capped 5G home internet plans with no lock-in contracts. All plans include unlimited monthly data, and simple ‘plug in and play’ modem setup with no upfront fees. Vodafone’s 5G home internet plans also come with three download speed options, so customers can tailor their plan to the speed best suited to their household.
Telstra

Telstra’s home wireless options include a few 5G internet plans, designed as an alternative to other home broadband such as NBN. These plans include one terabyte (1000GB) of data per month with each plan offering a different speed cap, starting at 25Mbps. Any excess data usage is speed-capped to 1.5Mbps for the two cheaper plans, or 25Mbps for the more expensive plan. Telstra’s plans are month-to-month with no lock-in contracts and include a 5G modem (although you’ll need to return it if you cancel your plan within 24 months or be charged a non-return $200 fee).
iiNet

iiNet offers a few different home wireless plans, which all include a compatible modem. Its standard home wireless plan uses 4G network coverage only, with max download speeds of 20Mbps. However, if you want more speed, you’ll have a choice between two 5G home wireless plans, with the cheaper plan offering up to 50Mbps download speeds and the more expensive plan offering up to 100Mbps download speeds.
Optus

Optus offers multiple 5G home wireless plans, with various speed limits and even an entertainment-focused option with an included standard Netflix subscription. Customers without 5G coverage can also sign up for a 4G-only basic home internet plan. All of Optus’ home wireless plans include unlimited data, as well as no lock-in contracts. Each option also comes with an Optus modem, which is free when you remain connected for a minimum term.
TPG

TPG caters to both 4G-only and 5G customers with a small selection of home wireless plans, all of which come with unlimited data and no activation or setup fees. All plans are month-to-month and a modem is included in your plan for $0. However, you may need to return the modem or pay a fee if you cancel your 5G home internet plan before 36 months. TPG owns the 4G modem and requires its return after cancelling your 4G plan.
Past home wireless broadband provider winners
- 2025: TPG
- 2024: iiNet
- 2023: Vodafone














