About Canstar’s Most Satisfied Customers Home Wireless Internet Providers Awards
Canstar’s Most Satisfied Customers Awards showcase the home wireless providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current home wireless (also known as 4G/5G home internet) provider across a range of criteria that matters most to customers. This includes speed and reliability, value for money, customer service and billing transparency.
Numbers crunched by Canstar’s researchers
- 637 consumers surveyed
- Five providers assessed
- One award winner
The best home wireless internet providers
Vodafone returned to top spot, taking out Canstar’s Most Satisfied Customers award for Home Wireless broadband providers. While it was the second strongest performing brand for speed and reliability — which customers rated as the most important factor when choosing a home wireless internet plan — it was still the strongest performer in all the other categories.
Vodafone offers a range of speed-capped 5G home internet plans with no lock-in contracts. All plans include unlimited monthly data, and simple ‘plug in and play’ modem setup with no upfront fees. Vodafone’s 5G home internet plans also come with three download speed options, so customers can tailor their plan to the speed best suited to their household.
Telstra
Telstra’s home wireless options include a few 5G internet plans, designed as an alternative to other home broadband such as NBN. These plans include one terabyte (1000GB) of data per month with each plan offering a different speed cap, starting at 25Mbps. Any excess data usage is speed-capped to 1.5Mbps for the two cheaper plans, or 25Mbps for the more expensive plan. Telstra’s plans are month-to-month with no lock-in contracts and include a 5G modem (although you’ll need to return it if you cancel your plan within 24 months or be charged a non-return $200 fee).
iiNet
iiNet offers a few different home wireless plans, which all include a compatible modem. Its standard home wireless plan uses 4G network coverage only, with max download speeds of 20Mbps. However, if you want more speed, you’ll have a choice between two 5G home wireless plans, with the cheaper plan offering up to 50Mbps download speeds and the more expensive plan offering up to 100Mbps download speeds.
Optus
Optus offers multiple 5G home wireless plans, with various speed limits and even an entertainment-focused option with an included standard Netflix subscription. Customers without 5G coverage can also sign up for a 4G-only basic home internet plan. All of Optus’ home wireless plans include unlimited data, as well as no lock-in contracts. Each option also comes with an Optus modem, which is free when you remain connected for a minimum term.
TPG
TPG caters to both 4G-only and 5G customers with a small selection of home wireless plans, all of which come with unlimited data and no activation or setup fees. All plans are month-to-month and a modem is included in your plan for $0. However, you may need to return the modem or pay a fee if you cancel your 5G home internet plan before 36 months. TPG owns the 4G modem and requires its return after cancelling your 4G plan.
Past home wireless broadband provider winners
- 2025: TPG
- 2024: iiNet
- 2023: Vodafone
FAQs about Canstar’s Home Wireless Internet Providers Award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on our consumer surveys.
Canstar Blue surveyed 637 Australians with a home wireless broadband plan for feedback on their provider. Respondents had to live in Australia, have a home wireless internet account in their name, and pay the bills for their response to be eligible.
The outcomes reported in these ratings are measured via Pureprofile’s online research panel.
Survey respondents rate their satisfaction with their home wireless provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:
- Value for money: cost was low for the inclusions and performance of the service.
- Customer service: the home wireless internet provider had multiple service points for customers and was relatively easy to get in contact with.
- Billing transparency: the home wireless internet provider had an easy-to-understand bill.
- Speed and reliability: the home wireless provider delivered promised download speeds and a consistent performance.
The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly.
The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.
Canstar awards Star Ratings to top-performing financial products and Outstanding Value Awards to providers that offer a range of high-performing products.
Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.
Home wireless plans aren’t nearly as widespread as NBN, but most of the major internet providers offer 4G or 5G internet options along with some smaller telcos. Here are some other providers which, in addition to the providers in our ratings, also offer home wireless plans:
- Kogan
- SpinTel
- Yomojo
Home wireless broadband is proving to be a popular alternative to other home internet connections, like NBN. If you’re looking at home wireless internet, you’ll want to consider the following when selecting a plan or provider.
Network coverage
All home wireless plans operate on either the Telstra, Optus or Vodafone mobile network, which also means you need network coverage at your home. If you have a preference for one network over the other, this will limit your choice of providers. However, access to faster 5G networks can be limited depending on where you live.
Speed
The speeds you can access will depend on if your plan includes 4G or 5G coverage, as well as your location.
Some plans will also have speed caps, which is often used as a way of adjusting the cost of the plan. You might see multiple home wireless plans offered by one provider, but with different speeds and prices.
If you want to make the most of the super-fast speeds that 5G is capable of, you might want to look at 5G home wireless plans with uncapped speeds.
Cost
According to our survey, the average price paid for home wireless was around $73 per month, while 23% of respondents chose to sign up to the cheapest home wireless plan they could find. 21% had chosen to sign up to a home wireless plan because it was cheaper than an NBN plan.
The price of your home wireless plan will mainly depend on the provider, whether it’s 4G or 5G and if there are any speed caps. Other costs like modems and add-ons can also increase your plan price. If you have a budget you need to stick to, you might need to compromise on the plan’s speed, maybe by opting for 4G rather than 5G, or choosing a plan with a speed cap.
Modems, discounts and fees
Many home wireless plans offer an included modem — or at least, the option to add a modem on to your plan. Often included modems might require you to stay connected to your plan for a certain amount of time. You’ll also want to look out for upfront charges such as set up costs.
Some plans come with new customer discounts, but these typically expire after six or 12 months, but they can still help you save on your plan fees. From our survey, 18% of customers had been attracted to sign up to their plan because of a special offer.
Contract length
Most plans are month-to-month, but some plans might be on lock-in contracts, or at least require you to stay connected for a certain period to pay off any included modem fees.
