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About Canstar’s Most Satisfied Customers VIC Electricity Providers Awards
Canstar’s Most Satisfied Customers Awards shine a light on electricity providers with the happiest customers in Victoria. We ask customers to rate their satisfaction with their current electricity provider, by overall satisfaction as well as important criteria like customer service, how clear their bill and prices are, online tools and advice, ease of sign-up and value for money.
Numbers crunched by Canstar’s researchers
- 2,196 customers surveyed
- 20 providers assessed
- 14 providers shortlisted
- One award winner
The best electricity providers in Victoria
The brands rated are listed below in order of best overall satisfaction.
1. Lumo Energy
2024 is the first year Lumo Energy has won Canstar's Most Satisfied Customers award for electricity providers in Victoria.
Owned by renewable energy generation company Snowy Hydro, Lumo Energy provides gas and electricity services across Victoria and South Australia.
Lumo Energy offers Victorians a small range of market offers that currently feature variable rates (although fixed-rate deals are occasionally available). Benefits include no standard connection and disconnection fees for those moving homes, and a rewards program offering discounts from a wide range of retailers.
Lumo Energy Plans
Here are Lumo Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Lumo Energy | Lumo Plus | $1,309 | $1,309 | 15% less |
Lumo Energy | Lumo Value | $1,341 | $1,341 | 13% less |
Lumo Energy | Victorian Default Offer | $1,547 | $1,547 | 0% more |
2. OVO Energy
Hailing from the UK, OVO Energy is an energy retailer that services New South Wales, South East Queensland, Victoria and South Australia, with a proactive commitment towards renewable energy. It was rated second in Canstar's 2024 Most Satisfied Customers award for electricity providers in Victoria.
OVO Energy Plans
Here are OVO Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
OVO Energy | The One Plan | $1,293 | $1,293 | 16% less |
OVO Energy | The Basic Plan | $1,357 | $1,357 | 12% less |
OVO Energy | Victorian Default Offer | $1,547 | $1,547 | 0% more |
3. Tango Energy
Tango Energy is the retail arm of renewable power generation company Pacific Hydro. Tango primarily operates in Victoria, providing customers with a small selection of market offers. Tango offers plans with variable rates and does not include any conditional discounts, just competitive usage and supply rates, often in exchange for online communications and direct debit payments. Tango came third in the 2024 Most Satisfied Customers award for electricity providers in Victoria.
Tango Energy Plans
Here are Tango Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Tango Energy | eSelect | $1,425 | $1,425 | 8% less |
Tango Energy | Home Select | $1,498 | $1,498 | 3% less |
4. Dodo Power and Gas
Perhaps best-known as a phone and internet provider, Dodo has made the move into selling power and natural gas. A fairly no-frills retailer, Dodo operates with a single variable rate market offer, usually competitively priced. This is a no-contract agreement with no exit fees. Dodo placed fourth in Victoria's 2024 Most Satisfied Customers award for electricity providers.
Dodo Power and Gas Plans
Here are Dodo Power and Gas plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Dodo Power and Gas | Market Offer | $1,413 | $1,413 | 9% less |
Dodo Power and Gas | Standing Offer | $1,547 | $1,547 | 0% more |
5. Red Energy
Red Energy keeps things simple with a small range of variable rate market offers at competitive prices. One of Red Energy’s key points of difference is its Qantas Red plan, which gives customers bonus Qantas Frequent Flyer points upon sign-up and for paying on time All of Red Energy’s plans come with no contract terms or exit fees. Red Energy was rated fifth in Canstar's 2024 Most Satisfied Customers award in Victoria for electricity providers.
Red Energy Plans
Here are Red Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Red Energy | Living Energy Saver | $1,392 | $1,392 | 10% less |
Red Energy | Qantas Red Saver | $1,392 | $1,392 | 10% less |
Red Energy | Red BCNA Saver | $1,392 | $1,392 | 10% less |
Red Energy | Red EV Saver | $1,392 | $1,392 | 10% less |
6. Momentum Energy
Owned by Hydro Tasmania, Momentum Energy was one of the first retailers to help simplify the retail market in Australia by keeping its products free from conditional discounts. The Melbourne-based retailer markets itself as the brand with great rates but no confusing discounts. Momentum Energy offers several residential market offers in VIC, with varying rates but no exit fees, coming sixth in Victoria's 2024 Most Satisfied Customers award for electricity providers.
Momentum Energy Plans
Here are Momentum Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Momentum Energy | Warm Welcome | $1,300 | $1,300 | 16% less |
Momentum Energy | Home Run Electricity | $1,350 | $1,350 | 13% less |
Momentum Energy | EV Does It | $1,518 | $1,518 | 2% less |
7. Sumo Energy
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Sumo is a utility provider that acts as a one-stop shop for energy, gas, and internet services in NSW, QLD, SA and Vic. To cover all bases, Sumo incentivises customers to sign up for more than one of its energy, gas, and internet offerings in exchange for a bundled discount – the more services you sign up for, the more you can potentially save. Sumo Energy was rated seventh in Canstar's 2024 Most Satisfied Customers award for electricity providers in Victoria.
Sumo Energy Plans
Here are Sumo Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Sumo | Sumo Standing Offer (Single Rate) | $1,546 | $1,546 | Equal to |
8. Powershop
A six-time winner of our Victorian electricity provider rating, Powershop offers customers competitive rates and helpful tools to monitor their power usage, including an online platform and Powershop smartphone app. Previously, Powershop allowed customers to pre-purchase energy, but now offers a simplified postpaid approach to billing. When it comes to its plans, Powershop offers reasonable rates, which include 100% of your usage carbon offset at no extra cost. Powershop placed eighth in Canstar's 2024 Most Satisfied Customers award for electricity providers in Victoria.
Powershop Plans
Here are Powershop plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Powershop Australia | Power House | $1,350 | $1,350 | 13% less |
Powershop Australia | Switch Saver | $1,402 | $1,402 | 9% less |
Powershop Australia | Power Offset | $1,502 | $1,502 | 3% less |
9. AGL
Utilities giant AGL has undertaken a major review of its plans, moving away from conditional discounts and fixed rates to reasonably low variable rates instead. It offers several plans in Victoria, all of which come with access to AGL Rewards, the retailer’s loyalty program that delivers various value-add benefits. AGL is also one of few retailers to offer specific deals for seniors. AGL came ninth in the 2024 Canstar Most Satisfied Customers award for electricity providers in Victoria.
AGL Plans
Here are AGL plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
AGL | Seniors Saver | $1,330 | $1,330 | 14% less |
AGL | AGL Residential Smart Saver | $1,392 | $1,392 | 10% less |
AGL | Netflix Plan | $1,421 | $1,421 | 8% less |
10. GloBird Energy
GloBird Energy has emerged as one of the main ‘second tier’ challengers to Australia’s power giants, AGL, Origin and EnergyAustralia. While some retailers promote green credentials, helpful tools, or great customer service, GloBird focuses on cheap prices and big savings, which it mainly does through low rates and conditional discounts. In addition to supplying electricity, the retailer now also offers natural gas in Victoria, as well as the other eastern states. GloBird Energy came 10th in Victoria's 2024 Most Satisfied Customers award for electricity providers.
GloBird Energy Plans
Here are Globird Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
GloBird Energy | GLOSAVE Residential (Flat Rate Without Controlled Load)-Citipower | $1,249 | $1,287 | 17% less |
GloBird Energy | BOOST Residential (Flat Rate Without Controlled Load)-Citipower | $1,295 | $1,295 | 16% less |
GloBird Energy | GREENMAX Residential (Flat Rate Without Controlled Load)-Citipower | $1,354 | $1,396 | 10% less |
11. Origin Energy
One of Australia’s biggest energy retailers, Origin Energy offers Victorian customers several plans, all of which include variable rates. Specific market offers also include extras such as Allianz Emergency Home Assistance and bonus Everyday Rewards points. These plans come with no contract terms or exit fees. Origin also has one specific deal for customers with solar panels. Origin Energy was rated 11th in the 2024 Canstar Most Satisfied Customers awards for electricity providers in Victoria.
Origin Energy Plans
Here are Origin Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Origin Energy | Go Variable | $1,392 | $1,392 | 10% less |
Origin Energy | Everyday Rewards Variable | $1,454 | $1,454 | 6% less |
Origin Energy | Origin Go Solar Variable | $1,516 | $1,516 | 2% less |
12. Engie
Engie (formerly Simply Energy) is typically a price-competitive brand, offering a range of unique products to choose from. Engie’s main selling point is its partnership with local motoring clubs, which gives discounts to eligible members, as well as bonus 12-month memberships. It also offers a unique plan to Victorians that allows them to earn points towards movie tickets. All plans come with variable rates and no lock-in contracts. Engie came 12th in the 2024 Most Satisfied Customers awards for Victorian electricity providers.
Engie Plans
Here are Engie plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
ENGIE | ENGIE Seniors | $1,268 | $1,268 | 18% less |
ENGIE | ENGIE Perks | $1,345 | $1,345 | 13% less |
ENGIE | VIC - ENGIE Essentials elec | $1,546 | $1,546 | Equal to |
ENGIE | VIC - ENGIE GreenPower elec | $1,546 | $1,546 | Equal to |
13. EnergyAustralia
EnergyAustralia provides a small range of products in Victoria. Rates vary between its plans, and the popular Flexi Plan includes a modest guaranteed discount on your bill. The company helpfully publishes estimated monthly costs for all its plans online so you’ll have an idea of what you’ll pay before signing up. EnergyAustralia also offers a solar-specific plan with a higher feed-in tariff. EnergyAustralia placed 13th in Canstar's 2024 Most Satisfied Customers award for electricity providers in Victoria.
EnergyAustralia Plans
Here are EnergyAustralia plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Energy Australia | Home 365 - Peak Only | $1,315 | $1,315 | 15% less |
Energy Australia | Rate Fix - Peak Only | $1,423 | $1,423 | 8% less |
Energy Australia | Solar Max - Peak Only | $1,547 | $1,547 | 0% more |
14. Alinta Energy
Alinta Energy is one of the largest dual fuel providers in the southern states of Australia, as well as a major gas supplier in Western Australia. When it comes to VIC, Alinta offers competitive rates and no conditional discounts. The retailer also brings savings on various activities, such as movie tickets and eating out, to its customers through the Alinta Energy rewards program. Alinta Energy was rated 14th in the 2024 Victorian Most Satisfied Customers award for electricity providers.
Alinta Energy Plans
Here are Alinta Energy plans on our database for VIC.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
|---|---|---|---|---|
Alinta Energy | SolarBalance Go | $1,547 | $1,547 | 0% more |
Alinta Energy | Standing Offer | $1,547 | $1,547 | 0% more |
Previous winners in VIC
This is the first year Lumo Energy has won Canstar's Most Satisfied Customers award for Victoria Electricity Providers. Providers that have previously won this award are Tango Energy, Red Energy and Powershop.
- 2023: Tango Energy
- 2022: Red Energy
- 2021: Powershop
- 2020: Powershop
- 2019: Powershop
- 2018: Tango Energy
- 2017: Powershop
- 2016: Powershop
- 2015: Powershop
FAQs about Canstar's VIC electricity provider award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.
Canstar surveyed 2,196 Victorian residents with an electricity account who pay their bills about their experience with their energy retailer.
Market research company PureProfile manages the survey on Canstar’s behalf.
Respondents rate their satisfaction with their electricity provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:
- Overall satisfaction with their electricity provider
- Value for money
- Customer service: e.g. email, telephone service.
- Bill and cost clarity: i.e. do you understand your bill?
- Online tools and advice: e.g. apps to monitor usage, account management.
- Ease of sign-up
The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.
Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.
Canstar rates products and services over a range of consumer categories, in addition to financial services.
There’s no one ‘best’ electricity plan in Victoria, as different people have different energy needs. That said, things to consider when comparing plans include:
- How a plan’s annual estimated cost compares to the reference price.
- The usage charge per kilowatt hour (kWh) and daily supply charge.
- Whether those charges are variable or fixed for a specific term.
- If the plan includes a guaranteed or conditional bill discount.
- Your tariff type–do you need a single rate or time of use tariff, or do you require a controlled load?
- If there’s benefits for solar owners, such as a feed-in tariff.
There are five electricity distribution networks in Victoria and over 20 energy retailers offering residential electricity plans.
No. Your energy bill will be different based on your location, as distribution costs vary between networks. This means, the price of an AGL plan on the Citipower network will be different from the price of that same plan on the Powercor network.
Victoria is serviced by five electricity distributors:
- CitiPower: Network covers central Melbourne and inner suburbs.
- Jemena: Network covers North West Melbourne.
- Powercor: Network covers Melbourne’s CBD and inner suburbs, Melbourne’s western suburbs, central and western Victoria.
- AusNet Services: Network covers eastern Victoria as well as the outer northern and eastern suburbs of Melbourne.
- United Energy: Network covers southern Melbourne and the Mornington Peninsula.
