Scams and Fraud Warning

Scam Alerts 2025

Scams are deliberately designed to deceive you. Here at Canstar Group (Canstar/Canstar Blue/RateCity), we have been made aware of several ways fraudsters are trying to use the Canstar brands to try and trick consumers into handing over their financial details or personal information.

This can include scam emails, fake websites and fraudulent calls pretending to be from the Canstar Group and impersonating Canstar Group staff members.

We want to alert you to this and to other types of fraudulent activity so that you know what to look out for and the steps you can take to protect yourself online.

 

Impersonation EmailsCanstar Scam Warning - Impersonation Emails

We are aware of some scammers sending emails impersonating Canstar and promoting false investment options for Fixed Term Deposits offered by a fake company called ‘Select Wealth Management PTY’. These offerings have been included in fake Canstar-branded emails and are not legitimate.

Some scam email addresses we are aware of include:

  • mail@canstarrates.com
  • mail.canstar-rates.com@19809D.clients.bmsend.com
  • mail@canstarpromo.com
  • info@canstarfixedrateinvest.com
  • mail@termdeposits-canstar.com
  • specials@mail-canstarau.net
  • updates@email-canstar.com
  • sarahsteff@canstarblue-au.com

These are scam email addresses and we urge you not to click on any links, open attachments or respond to requests from the source of these emails. 

Canstar will only send newsletters from our official Canstar email addresses:

  • @canstar.com.au
  • @news.canstar.com.au
  • @canstarblue.com.au
  • @ratecity.com.au

Impersonation Websites

Canstar Scam Warning - Impersonation Websites

There are also some scam websites promoting false investment options for Fixed Term Deposits. These websites may appear similar to the official Canstar website but contain false products and forms intending to compromise your personal information.

The official Canstar websites are www.canstar.com.au and www.canstarblue.com.au

Any websites claiming to be Canstar but that are not the above websites are impersonation scams and we urge you not to click on any links, fill out any forms on the site or engage with the site by sharing any personal information.

Impersonation Phone Calls

Canstar and its associated subsidiaries do not undertake cold calls. If you’ve been called by someone claiming to be from Canstar, Canstar Blue or Ratecity offering to sell you a product or service, these calls are fraudulent. Be sure not to give out bank details or personal information and do not click on any links the caller may send you by email or SMS.

Some scam callers email addresses we are aware of include:

  • husta2728@gmail.com (Amanda Hurst)
  • 0291974631
  • 0291672721
  • 0737415980
  • 0283492614

Example Scam Call Script - Deposits view icon

Hi [Customer’s Name], its [scammer’s name] from Canstar. How are you doing?

Customer: I’m good how are you?

You: I’m great thanks for asking

Reason for my brief call today [customer name] Last year you expressed an interest in optimising your savings with a move competitive interest rate and I’m just calling today to find out if you still would like to receive the latest information on that?

Is your email still (confirm email address)

Great that’s the email address we have on the system.

Now if you interested [customer name] the next steps I said I would ask you one or two qualifying questions and send that over along with your details and convenient time to call again to one of our qualified financial advisors.

I won’t take much of your time.

At the moment, several banks, including Judo Bank, HSBC, and ING, are offering premium rates for new customers. For example, their 1-year term deposit rate for new customers is currently up to 5.75% per annum, and these deposits are covered by the $250,000 government guarantee.

I sure a great businessman like yourself wouldn’t want to miss the opportunity to increase his wealth. Would that be ok?

Great. I just have a few quick questions to ensure we can provide you with the most relevant options:

  1. Could you please confirm the amount you’re looking to deposit?
  2. And what term length are you most interested in?
  3. How soon are you looking to move forward with setting up this deposit?

Thank you! Based on what you’ve shared, I’d be happy to arrange for one our financial advisors to contact you with more specific information and answer any questions you may have.

Would you be available for a call within the next day or two, or do you have a preferred time for a representative to reach out?

Great, I’ll set that up for you.

Thanks again for choosing Canstar and have a great day!

What should you do if you have been a victim of one of these scams?

If you have received a suspicious telephone call, message or email of this type, please contact us here immediately.

We recommend using a tool such as https://haveibeenpwned.com/ to check whether any of your crucial details have been compromised. If your important personal details have been compromised, some great resources such as IDCARE https://www.idcare.org/ can help reduce the harm experienced.

Additionally, our website offers insights on safeguarding yourself online, accessible via www.canstar.com.au/protect-yourself-online/.

 

Warning signs and tips to help you stay protected

Learn more about how to tell if a communication from Canstar is legitimate here.